Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with wonderful service

Posted Aug 19, 2015
Clean, comfortable, modern with great service and wonderful food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect one night get away

Posted Aug 8, 2015
Everything was perfect room was spacious Whirlpool was amazing and meal down stairs was delicious
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very nice - if in the middle of nowhere

Posted Aug 1, 2015
We enjoyed our stay at Hilton Garden in, it's basically just off the highway in the middle of a strip mall but you wouldn't know this once you are inside. It's a little oasis in a sea of concrete. The rooms were lovely and the beds very comfortable. The staff were very helpful at the front desk and it was a bonus to have a small pool and gym. We were especially impressed by one staff member (I wish I could remember his name) who accommodated our needs at the bar after 9pm. It's a great base to for a day trip to the Thousand Islands if you are just passing through. Overall I would definitely recommend this to other people.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average

Posted Jul 20, 2015
Room was fine however location of room was terrible. Directly across from fitness center and pool - there shouldn't be rooms right there - lots of noisy traffic
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice

Posted Jun 15, 2015
The staff is what bade the stay :). Bar tender Thursday night was very fun. Breakfast server Friday morning was great. I originally booked just Fri- sun but cam in a day early. The front desk accommodated with a good rate.
4 out of 5
by A verified traveler from albany, ny

Good for the weekend getaway

Posted Jun 15, 2015
Very convenient location with many places to shop, eat and visit within walking distance. Room was clean and comfortable. Only issue was with the TV which was quickly resolved by the outstanding staff. Would strongly recommend to anyone for their stay, short term or longer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
Great hotel close to everything , Starbucks right next to hotel Huge Mall right next door lots of restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Watertown weekend

Posted Jun 8, 2015
Pros: Management and staff are top rate. Amenities and rooms were excellent.
Cons: We had dinner at the hotel and they had a wedding in the opposite room. The wedding guests were drunk and loud. Wish that didn't happen.
We have stayed here before and loved it. Sometimes things just happen, but the good hotels make it right. We had issues with the heating and air conditioning. They tried twice to fix it and it wouldn't work. Finally, they moved us to a junior suite at no additional charge and gave us a free breakfast in the morning. THAT"S how you keep customers!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Great Location

Posted Jun 7, 2015
Pros: I liked the spacious room and the fridge and microwave.
Location: Located right off the I-81 and 1 minute from Salmon Run Mall and a very short drive to plenty of other shopping.
Great location right off I-81 and close to Salmon Run Mall. The hotel was exceptionally clean and well kept. The room was spacious and very clean. The room was very modern and having a microwave and fridge was an added bonus. The restaurant featured great food and excellent service. An overall great stay. I would recommend this hotel for a short or long stay. We'll be back on our next visit to northern NY state.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping and dining options.

Posted Jun 6, 2015
The hotel room was clean and pleasant. We enjoyed our stay and found the staff very helpful. The pool was a selling point for this location and was found to be nice, but really small. We ended up have to rein in our 2 pre-teens from making waves due to the fact that there was a person with a baby in a floating device in the pool as well. Due to the size of the pool, our children couldn't even swim laps without impacting other occupants which was disappointing to them.