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Get an overview of this hotelHotel in Massena with free breakfast and restaurant

Location

Located in the heart of Massena, this hotel is 3 mi (4.9 km) from Massena Town Beach and within 6 mi (10 km) of St. Lawrence Center and Eisenhower Locks. Massena Country Club and Frank S. McCullough, Jr. Hawkins Point Visitors Center are also within 12 mi (20 km).

Hotel Features

A restaurant, a fitness center, and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and meeting rooms are onsite.

Room Amenities

All 117 rooms offer conveniences like refrigerators and microwaves, along with free WiFi, free wired Internet, and pillowtop beds. Other amenities available to guests include cable TV, room service, and coffee makers.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. High-speed wired and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. This Massena hotel also offers a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

  • Free breakfast 
  • Bar/lounge 
  • 24-hour front desk 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Total number of rooms - 117 
  • Number of floors - 4 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Fitness facilities 
  • Laundry facilities 
  • Meeting rooms 
  • One meeting room 
  • RV, bus, truck parking 
  • Restaurant 
  • Free self parking 
  • Business center 
  • Free WiFi 
  • Free wired high-speed Internet 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Laundry facilities  
  • Refrigerator  
  • Microwave  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, RV, bus, truck parking

Room Amenities

  • Air conditioning 
  • Free weekday newspaper 
  • Free local calls 
  • Free long-distance calls 
  • Microwave 
  • Refrigerator 
  • Coffee/tea maker 
  • Hair dryer 
  • Iron/ironing board 
  • Desk 
  • Cable TV service 
  • Cribs/infant beds available 
  • HDTV 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Shower/tub combination 
  • Phone 
  • Room service (limited hours) 
  • Pillowtop mattress 

Where to Eat

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Dars Place - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Breakfast

Start your day with a free buffet breakfast, available daily from 6 AM to 10 AM. You can order up room service during limited hours.

Nearby Things to Do

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available.

Pets

  • Pets allowed
  • Up to 50 kg
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Name

  • Massena Quality Inn
  • Quality Inn Massena
  • Quality Massena
  • Quality Hotel Massena

We should mention

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


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Learn more.
3.5 out of 5
76% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
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great hotel

5 out of 5
by
Posted Aug 30, 2016
helpful and friendly staff, free breakfast was good and having a restaurant and bar in the hotel was nice.
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close to relatives

4 out of 5
by
Posted Nov 30, 2015
Pros: It is clean and friendly. Everyone was nice. It is easy to access.
Cons: The doors to the rooms could be replaced with better quality, to help reduce outside noise. Room layout could be improved, moving the bed to a better
Location: Located just across the river from Canada, Beautiful country with parks and fishing near by On the St Lawrence River, border with Canada. .
Room was small and the layout unusual. The bed was located in a corner with the head and right side touching the wall. Doors and walls apparently hollow, noise radiated throughout for the hallway and other rooms. While there, there was also a girls hockey team and parents visiting for tournaments, and they practiced their moves in the hallways late into the night, complete with yells and cursing. We were woken multiple times each night of our stay.
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Nice hotel nestled in a cute town.

5 out of 5
by
Posted Nov 19, 2015
Cons: Our room was too hot and could not regulate the heat, we didn't realize this until the middle of the night, we would have asked to change rooms.
Location: We were in the area open house at Clarkson Univ. It was a very convenient place to stay.
The Hotel and bar/restaurant were very nice, and staff were very friendly!
Comment from Hotel Management
Nov 20, 2015 by GM
Thank you for sharing your review. I'm sorry your room was too warm for you, and for the inconvenience it caused. Your kind words regarding the staff and restaurant are greatly appreciated. Happy traveling!
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Shockingly Bad

1 out of 5
by
Posted Oct 28, 2015
All around, our stay was disappointing. My parents and I travelled to the North Country for a funeral, and in our haste to book accomodations, our reservation had been made for the day before our arrival. When we arrived to check-in, the woman working at the front desk didn't even say hello, only asked our name. Once we she determined that we had been due to check in the previous day, her attitude made us feel like we had committed a crime against her. We obviously didn't dispute that the mistake was ours or even attempt to ask for a refund for the night we didn't arrive. We had travelled 14 hours and just wanted to go to bed. During check-in, she complained about the "stupid" computer system and responded only with snarky comments and an adversarial tone. We were told that there was only one non-smoking room available, only to find out that there were several, but at a higher rate. We would have been happy to pay more, but didn't know it was an option. At 7 AM the next morning, we were woken up by doors slamming up and down our floor. I finally went into the hallway to see the Orkin Man (an exterminator) going from room to room and spraying. There was some sort of debris in a towel that was sharp enough to scratch my mother's face. One of our rooms turned out be "pet friendly" but we were not informed and only discovered the fact because the covers of both beds in the room were covered in dog hair. Finally, housekeeping never came to clean either room during our stay.
Comment from Hotel Management
Nov 2, 2015 by GM
On behalf of the staff of the hotel I apologize for the problems you encountered during your stay, and any conflicts our staff may have created for you and your family.
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Ok when all else fails

3 out of 5
by
Posted Sep 28, 2015
We stayed here because the usual hotel we stay at when visiting my daughters college was booked. The room was clean, but small. And the hotel itself needs some updating. It looks beat up/old. I made an error and booked a smoking room by mistake. Got to the room and it stank. Asked to move and the desk clerk did move us so that was good, although he made it a point to stress numerous times we had requested that room when I had already acknowledged the error was mine. I'll remember to book earlier next time
Comment from Hotel Management
Oct 1, 2015 by GM
Thank you for staying, and passing along your review. I'm sorry for the inconvenience caused by having to change your room. Regardless of who made the mistake it is imperative we correct the problem quickly, and I apologize this was not done.
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Overnight stay

4 out of 5
by
Posted Sep 8, 2015
Location: Places to eat were within walking distance or a short drive.
Check in was smooth. Parking was good. Room was spacious, however, the room could have been cooler. Unable to regulate the A/C. Breakfast was very good, nice selection for a continental breakfast. Very clean eating area and friendly staff.
Comment from Hotel Management
Sep 9, 2015 by GM
Thank you for staying with us, and for sharing your review. Glad you enjoyed your stay, but I am sorry you had an issue with your A/C, and for any inconvenience it may have caused. Thanks again.
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3 out of 5
by
Posted Aug 24, 2015
Nice public areas, but tiny rooms with a very small, cramped shower.
Comment from Hotel Management
Aug 26, 2015 by GM
Thank you for posting your review. I'm sorry you were inconvenienced by one of our small rooms. We do have rooms that are more spacious, and I hope you will return and give one of them a try in the future. Thanks again.
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4 out of 5
by
Posted Aug 11, 2015
Didn't like the fact that the Hotel ran my credit card and the billing upon checking in. Was there for two nights, while I had booked the room and used my card, my girlfriend was covering the expense that weekend as it was a family party for her. We went to pay bill when leaving and they stated that the room charges were charged upon us checking in. This also explains why the bill was not put under our door the last morning.
Comment from Hotel Management
Aug 13, 2015 by GM
Dear Guest, Thank you very much for your review. Generally speaking, Expedia will send you a receipt when booking through them. Receipts for Expedia guests are not given out at the hotel. I'm sorry for the confusion this caused you.
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Rooms are small, a little dated.

3 out of 5
by from Ontario, Canada
Posted Jul 14, 2015
Pros: Central location, free parking and allow pets (with a $50.00 deposit)
Cons: Bathrooms could be a little cleaner and rooms could be updated.
Location: In the heart of the village.
I had 2 rooms booked and paid for, one room was not going to be used, asked at the front desk at check-in if I could trade the two paid rooms for one larger...no deal! Air conditioning in my room did not work, tried calling front desk no answer. After walking down to the desk, they did move me to a room with working air.
Comment from Hotel Management
Jul 16, 2015 by Lee
Dear Ed, Thank you for your review. I apologize for your air conditioning problem, and for the inconvenience of having to move. Your feedback is greatly appreciated. I hope you will stay with us again the next time you're in our area!
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I Love this Place!

5 out of 5
by
Posted Jun 29, 2015
Pros: Coffee available 24 hrs. and free breakfast. It was very clean and beds were super comfortable!!
Cons: Shower heads are a little low. More creamer for coffee in room.
Location: Great location. Saw Walgreens and Rite Aid nearby. Also a donut shop.
This hotel is suited perfectly for me. I reserved a single room w/ one queen bed. Has all of the comforts of home for a reasonable price. This was my second visit. It was clean and the bed, in my opinion, is the most comfortable around. Fresh coffee is available 24 hrs. in the lobby which is a great perk for coffee lovers like myself! Also a great free breakfast in the morning. If I had to single out one thing they could improve upon, it would be the shower. The water pressure and temp. is great but the shower head is a little too low. I am average height and I had to duck down a bit to wash my hair. Not great for tall people!
Comment from Hotel Management
Jul 3, 2015 by Lee
Thank you for your review! I'll be sure to share it with our staff. We're glad we could be a part of your trip to Massena, and look forward to your next visit. Happy traveling!
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