Efficiency, Suite, 1 King Bed with Sofa bed, Non Smoking | Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Reviews of Clarion Hotel & Suites Riverfront

2.5 out of 5
Clarion Hotel & Suites Riverfront
70 E 1st St, Oswego, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 372 out of 624 reviews" "
Rating 8 - Good. 185 out of 624 reviews" "
Rating 6 - Okay. 42 out of 624 reviews" "
Rating 4 - Poor. 17 out of 624 reviews" "
Rating 2 - Terrible. 8 out of 624 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Very pleasant and nice front desk clerk!!!
Stayed 1 night in Apr 2024
Response from Kaitlyn on Apr 19, 2024
Hello Lisa, Thank you for taking the time to leave a review about your recent stay at the Clarion Hotel and Suites Riverfront. I’m delighted to hear that you enjoyed your stay and we thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new mattress made it for a comfortable night.
Stayed 1 night in Apr 2024
Response from Kaitlyn on Apr 16, 2024
Hello Walter,Thank you for posting your 5 Star review! At the Clarion Hotel and Suites, we value your experience with us and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience, and that our new mattresses provided a comfortable stay! We look forward to welcoming you back soon on your next trip to Oswego.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Apr 2024
Response from Kaitlyn on Apr 16, 2024
Hello Pamela, Thank you for taking the time to leave us a review about your previous stay. Seeing that you had a 5-5 experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Clarion Hotel and Suites Riverfront. We look forward to serving you for many years to come!

10/10 Excellent

Charlene

Traveled with group
The location was great.
Stayed 2 nights in Apr 2024
Response from Kaitlyn on Apr 10, 2024
Hello Charlene, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Arielle

Stayed 2 nights in Mar 2024
Response from Kaitlyn on Apr 10, 2024
Hello Arielle, Thank you for choosing the Clarion Hotel and Suites Riverfront for your hospitality needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Clarion on your next trip to Oswego in the near future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Always goid
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 21, 2024
Dear Robin, Thank you for leaving us a positive review regardingyour recent stay at the Clarion Hotel and Suites Riverfront. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

4/10 Poor

Nicholas, LeRoy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 18, 2024
We at the Clarion Hotel and Suites appreciate the time you took to leave a review regarding your experience. Your feedback is essential for us to continuously provide excellent guest experiences. We hope to have another opportunity to host you in the future!

10/10 Excellent

Janneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every things was great, clean room, friendly staff
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 18, 2024
Thank you for posting your 5 Star review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 6, 2024
Hello Richard, Thank you for taking the time to leave us a fantastic review from your stay with the Clarion Hotel and Suites Riverfront of Oswego. We appreciate your support and hope to have you back as a guest on your next trip to Oswego!

8/10 Good

Michael

Liked: Cleanliness
The property is great for lodging. The dining hall serving area needs updating as it cannot accomodate large crowds for serving foods.
Stayed 1 night in Feb 2024
Response from Kaitlyn on Feb 28, 2024
Hello Michael, Thank you for taking the time to provide valuable feedback about your stay at the Clarion Hotel and Suites. We appreciate your feedback and with help from your review we have implemented the use of our dining and banquet rooms to accommodate the rush of guests coming in for breakfast and dinner. Thank you for your kind words regarding your stay and we hope to have an opportunity to host you again in the future.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.
Stayed 1 night in Feb 2024
Response from Kaitlyn on Feb 12, 2024
Hello Edward, Thank you for posting your positive review. At The Clarion Hotel and Suites Riverfront, we value your time and always strive to provide fast and efficient service. We are so pleased to hear you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Good

Bud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kaitlyn on Feb 6, 2024
Dear Bud, Thank you for taking the time to leave us a review about your recent stay with us at the Clarion Hotel and Suites. We hope you truly enjoyed your experience and look forward to our next opportunity to host you in the future.

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2024
Response from Kaitlyn on Mar 21, 2024
Dear Joshua, Thank you very much for sharing your 10/10 review. The team at the Clarion Hotel and Suites is thrilled you’re happy with your recent visit and we hope to have you again soon!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very noisy, band below room and movement of furniture above room made sleeping nearlly imposssible, Bed mattress was as hard as a rock resulting in tossing and turning all nite long. Location excellent and facility in good shape. Hotel ad showed a pool. Pool not in there facility but in the the nextdoor facility. Because of hard mattresses will not use this hotel again.
Stayed 1 night in Jan 2024
Response from Kaitlyn on Jan 23, 2024
Hello James, Thank you for taking the time to leave us a review regarding your stay with us at the Clarion. I apologize you did not enjoy our brand new Seely Comfort III LTD Euro Pillowtop Mattresses. We started the new year with these mattresses and I apologize if you found them uncomfortable due to their lack of wear.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kaitlyn on Jan 23, 2024
Hello Steven, Thank you for posting your review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

8/10 Good

Jennifer, Hyde Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kaitlyn on Jan 23, 2024
Hello Jennifer! Thank you for choosing us for your hospitality needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Clarion Hotel and Suites Riverfront in the near future.

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We couldn't check in at 330 pm when check in was at 3. Was told id get a call to let me know when our room was ready. No one called. We went back after 530. After 3 hours of driving we wanted to check in our room. Otherwise great place. Food at the hotel restaurant was amazing.
Stayed 1 night in Dec 2023
Response from Kaitlyn on Jan 4, 2024
Dear Crystal, Thank you for taking the time to leave us a review regarding your most recent stay with us at the Clarion Hotel and Suites. We appreciate the honesty within your feedback. On behalf of the Clarion I apologize that you had interruptions during check in upon arrival to the hotel. It was certainly a busy weekend, and we have taken your feedback into account so that we may continue to improve and enhance the timeliness of our reservation check ins.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kaitlyn on Jan 4, 2024
Hello Daniel, Seeing that you had a 10-10 experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Clarion Hotel and Suites Riverfront. We look forward to serving you for many years to come!

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kaitlyn on Jan 4, 2024
Hello June,Thank you very much for sharing your 5/5 review. The team at the Clarion Hotel and Suites is thrilled you’re happy with your recent visit and we hope to have you again soon!

8/10 Good

Heidi

Great value
Stayed 2 nights in Dec 2023
Response from Kaitlyn on Jan 4, 2024
Hello Heidi,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kaitlyn on Jan 4, 2024
Hello Rachel,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Robert

Liked: Property conditions & facilities, room comfort
Workers
Clean environment and friendly workers
Stayed 2 nights in Dec 2023
Response from Kaitlyn on Jan 4, 2024
Hello Robert, Thank you so much for taking the time to share your experience while lodging with us at the Clarion Hotel and Suites Riverfront. We take pride in knowing our customers are happy with their experience and we will be sure to relay your kind words to our team!

10/10 Excellent

Amitha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean quite and friendly place.
Stayed 2 nights in Dec 2023
Response from Kaitlyn on Dec 18, 2023
Dear Amitha, Thank you for posting your 5 Star review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was well represented by the photos online. Wasn’t thrilled to find out the pool listed in the amenities was at a different hotel next door as part of a health club. Good stay on a busy night.
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 11, 2023
Hello Phillip, Thank you for choosing us for your hospitality needs. We’re glad to hear that you were satisfied with your experience and that you had an opportunity to visit our Sister Hotel, in which houses shared amenities' with us at the Clarion. We look forward to welcoming you back to the Clarion Hotel and Suites Riverfront in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kaitlyn on Dec 11, 2023
Dear Christopher, On behalf of the team members at the Clarion Hotel and Suites, I would like to thank you for sharing this 10/10 review about your stay! We are thrilled that you enjoyed your experience and are looking forward to your next stay with us.

4/10 Poor

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always enjoyed my stay at Clarion. I was given an accessible room and was surprised by this choice. I looked back at my reservation and realized I did accidentally reserve an accessible room this time but unfortunately it had a horrible smell in the room. I will be more careful next time!
Stayed 1 night in Nov 2023
Response from Kaitlyn on Dec 5, 2023
Dear Amy, Thank you for taking the time to share the details of your experience. We at the Clarion Hotel and Suites Riverfront take all feedback seriously, and we appreciate the honesty in your review. The team here at the Clarion would like to apologize for any inconvenience or frustration you may have experienced due to this, and are hoping to have the opportunity to host you once more to prove we can make things right!

8/10 Good

M.Cyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is superb! Only issues is there is no gym or pool on site. You’d have to walk to best western in the middle of the cold that’s a challenge. Also WIFI was choppy in and out. So hard to do work! Complementary breakfast included! Shout out to Andrew and Kaitlyn, Abby for being terrific! There is a water park but that’s really intended for kids
Stayed 2 nights in Nov 2023
Response from Kaitlyn on Dec 5, 2023
Hello, The Team at the Clarion Hotel and Suites is honored to hear you have enjoyed their hospitality services. I will surely relay that you enjoyed the efforts made by our team members as they deserve this recognition. The feedback shared regarding your stay is valuable for us to take lead on future guest experiences, and I would like to thank you for sharing the details of your stay. We wish you well and hope to have an opportunity to host you again on your next trip to Oswego!

2/10 Terrible

M.Cyrus

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property advertises a pool and a gym. That’s one of the main reasons of getting this hotel. Only to find out that the pool and gym are next door. Why would I go without and walk in The rain back to my hotel? This makes zero sense? Don’t advertise with a picture of a pool for your hotel
Stayed 1 night in Nov 2023
Response from Kaitlyn on Dec 5, 2023
Hello, Thank you for taking the time to provide us with this feedback. We apologize this experience inhibited the ability for you to enjoy your stay and have taken note of your suggestion for future guests.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kaitlyn on Dec 5, 2023
Hello Daniel, Thank you for taking the time to leave a review regarding your experience with us at the Clarion Hotel and Suites Riverfront. We are incredibly grateful that you enjoyed your stay and that we provided a 10/10 experience for you. We certainly look forward to hosting you again on your next trip through Oswego!

8/10 Good

John Raymond

Stayed 2 nights in Nov 2023
Response from Kaitlyn on Dec 11, 2023
Dear John, Thank you for posting your review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great . Staff and the room were great. A convenient location to Oswego college.
Stayed 1 night in Nov 2023
Response from Kaitlyn on Nov 14, 2023
Dear Paul, Thank you so much for taking the time to share your experience while at the Clarion Hotel and Suites Riverfront. We take pride in knowing our customers are happy with their experience with us, and we hope for another opportunity to host you while on your next trip to Oswego!

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 30, 2023
Hello Jonathan, Seeing that you had a 10/10 experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Clarion Hotel and Suites Riverfront for your lodging needs while in Oswego. We look forward to serving you for many years to come!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 30, 2023
Hello! Thank you for posting your 10/10 review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience.We look forward to welcoming you back soon on your next trip to Oswego.

10/10 Excellent

Karissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and friendly place. The rooms are huge and cleanly. The attached restaurant has excellent food.
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 30, 2023
Dear Karissa,Thank you for taking the time to share this positive rating! We will make sure to share this to the many teams within the Clarion Hotel and Suites to let them know to keep up the amazing work. We hope to have the opportunity to host you in the future on your next trip to Oswego!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kaitlyn on Oct 25, 2023
Hello Margaret! Thank you for choosing us for your hospitality needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Clarion Hotel and Suites Riverfront in the near future.

10/10 Excellent

Chris

Stayed 2 nights in Oct 2023
Response from Kaitlyn on Nov 14, 2023
Dear Chris, The team here at the Clarion Hotel and Suites is thrilled to receive such a great rating, thank you for taking the time to share your feedback. We truly hope you enjoyed your stay and we look forward to the next opportunity to host you.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Oct 2023
Response from Kaitlyn on Oct 25, 2023
Hello Robert, Thank you for posting your 5 Star review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great people!!
Stayed 3 nights in Oct 2023
Response from Kaitlyn on Oct 25, 2023
Hello Chris, Thank you for your great review. At the Clarion Hotel and Suites, we work hard to offer high-quality service to every guest. We made sure to share this feedback with the team at the Clarion to give them the recognition that they deserve.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 17, 2023
Dear Daniel, We at the Clarion Hotel and Suites are so grateful for your 10/10 review. I would like to thank you for sharing your rating with us and the community. Be well and we look forward to accommodating you again on your next trip to Oswego!

8/10 Good

Sabra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd shift at the front desk, Bridget was very nice and was also very helpful!
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 27, 2023
Hello Sabra, Thank you for your great review. At the Clarion Hotel and Suites, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Bridget to give them the recognition that they deserve! She was delighted to hear your feedback and looks forward to having you at the Clarion in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Hello Brian, We a the Clarion Hotel and Suites are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We are thrilled you enjoyed your stay with us andwe hope you will be back soon!

8/10 Good

Ted

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Hello Ted, It was a pleasure serving you during your stay with us at the Clarion Hotel and Suites Riverfront. I really appreciate you taking the time to share your experience and we hope to have you back soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Dear Amy,Thank you very much for sharing your 10/10 review. The team at the Clarion Hotel and Suites is thrilled you’re happy with your recent visit and we hope to have you again soon!

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of Lake Ontario.
Stayed 1 night in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Hello Gerald, the team here at the Clarion Hotel and Suites is happy to see that you had a wonderful experience enjoying the views of Oswego. We hope you were able to catch an early morning sunrise, or simply relax and take in the sights that Oswego has to offer over the Great Lake Ontario. Thank you for sharing.

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Hello Laura! Thank you for choosing us for your hospitality needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Clarion Hotel and Suites Riverfront in the near future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Hello Valerie, Thank you for posting your 5 Star review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 19, 2023
Hello Diana, Thank you very much for sharing your 10/10 review. The team at the Clarion Hotel and Suites is thrilled you’re happy with your recent visit and we hope to have you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kaitlyn on Sep 19, 2023
Hello Jason, The team here at the Clarion Hotel and Suitws is thrilled to receive such a great rating, thank you for your review.

10/10 Excellent

tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kaitlyn on Sep 12, 2023
Hello Tammy, Thank you for posting your 10/10 review! At the Clarion Hotel and Suites, we value your time and always strive to provide efficient service. We are so pleased to hear you enjoyed your experience! We look forward to welcoming you back soon on your next trip to Oswego.

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice but the beds were not the most comfortable. There was not a box spring so being on a platform it creaked a lot, kind of annoying
Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 12, 2023
Hello Mary, Thank you for taking the time to leave us a review regarding your stay at the Clarion Hotel and Suites. I send my condolences to you as you did not enjoy your sleeping arraingments. We have taken your feedback on board, and we will strive to make improvements accordingly.