Ratings based on 314 Verified Reviews

3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Needs Cleanliness Changes

Posted Feb 23, 2017
This hotel seriously needs some cleanliness changes. There was some sort of bodily fluid running down the toilet (With a banner saying its been cleaned!!), had to get room service to clean it! Next there was a big hole in the blanket that looks like a mouse chewed through it. Lastly they gave us USED hair shampoo, the bottle was half gone. Very disgusting experience. Not being many choices to stay at in Massena it is cheap and does offer a good breakfast.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 1, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

nice hotel close to casino

Posted Jan 10, 2017
Pros: affordable
Cons: the noise from the heater on the wall,,fan makes noise
Location: casino,,not good for shopping as not much left in he mall..
staff is always nice and polite and helpful...we went often and will continue to go
2 out of 5
by A verified traveler from US

Didn't care for.

Posted Nov 16, 2016
Asked for a room away from the stairs when making the reservation. At check-in, got a room next to the stairs. Asked for one away from the stairs and got offered 2 other options also right next to the stairs. Room was rundown and dirty. If you doubt me, check out the hair in the picture of the room hair dryer. I was very glad I didn't know the room came with one. I stayed here because this was the 2nd highest rated place in Massena. But, the next time I am in town, I am going to try somewhere else.
3 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Hotel was adequate, staff friendly, very dated in need of some new carpet
3 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Rooms were clean, but when taking a muffin to go from the continental breakfast, I got accosted by housekeeping. Apparently, they expect guests to sit and eat in tiny dining space. After paying $140 to use the room for 12 hours, I would expect to eat where I want at MY convenience. They acted like I was stealing from them. This tainted the stay, and won't go back.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2016 on Hotels
4 out of 5
by A verified traveler

Pet friendly hotel in Massena

Posted Sep 6, 2016 on Hotels
Comfortable property but bathrooms could use some updating.