Standard Double Room | Premium bedding, desk, laptop workspace, blackout drapes

Reviews of St. Louis Airport Hotel

3.5 out of 5
St. Louis Airport Hotel
9600 Natural Bridge Road, St. Louis, MO

Reviews

7.4

Good

Rating 10 - Excellent. 229 out of 591 reviews" "
Rating 8 - Good. 133 out of 591 reviews" "
Rating 6 - Okay. 99 out of 591 reviews" "
Rating 4 - Poor. 55 out of 591 reviews" "
Rating 2 - Terrible. 75 out of 591 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jimmy

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Marketing Manager on Apr 22, 2024
Thank you for taking the time to share your feedback with us. We appreciate hearing that you had a good experience during your stay at St. Louis Airport Hotel. If there is anything specific that stood out to you or that you think we could improve upon, please let us know. We value your input and hope to welcome you back again in the future. Thank you for choosing to stay with us.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property, next door to Enterprise Rent a Car at the airport
Stayed 1 night in Apr 2024
Response from Marketing Manager on Apr 16, 2024
We appreciate you taking the time to share your feedback with us. We're pleased to hear that you found our property to be quiet and conveniently located next to Enterprise Rent a Car at the airport. If there are any specific areas where we can further improve and earn that extra star from you, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing our hotel!

6/10 Okay

Kaylee

Liked: Staff & service
small rooms and smelled like smoke badly. Weird set up and the lights in a hotel room should never be motion censored
Stayed 1 night in Apr 2024
Response from Marketing Manager on Apr 15, 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the room size, smell of smoke, and the lighting setup. We take all guest comments seriously and will use them to make improvements where possible. We appreciate your honesty and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were really nice, was in town to see the solar eclipse, just needed a place to sleep, beds were nice and comfortable. TV guide was on a different time than the TV, so just had to channel surf to find something to fall asleep to. The continental breakfast left a bit to be desired, some cold pastries, and a frozen sandwich you could microwave, it was something to eat so in the end it was all I really needed to get my day going for my trek south for the eclipse. Would stay again if in town for a short trip like that again.
Stayed 2 nights in Apr 2024
Response from Marketing Manager on Apr 11, 2024
Thank you for taking the time to share your experience at St. Louis Airport Hotel. We are happy to hear that you found our rooms to be comfortable and enjoyable during your stay for the solar eclipse. We apologize for any inconvenience you experienced with the TV guide discrepancy and the breakfast options. Your feedback is valuable to us as we continue to strive to improve our guest experience. We look forward to welcoming you back if you are in town for another short trip in the future.

10/10 Excellent

Kathryn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The woman in the evening was so friendly and gave great recommendations. The beds were comfortable and rooms clean and well designed. I would recommend for families and fun.
Stayed 2 nights in Apr 2024
Response from Marketing Manager on Apr 11, 2024
Thank you for taking the time to share your experience at St. Louis Airport Hotel. We are thrilled to hear that our staff provided excellent service and that you enjoyed your comfortable and clean room. We are always delighted to receive recommendations from satisfied guests and we hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Evan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms not well cleaned (hair in shower, dirt, debris, and hair behind bathroom door - visible to anyone after the bathroom door is closed), breakfast bar was a joke (no selection, no hot food other than putting a packaged sausage biscuit in microwave, no milk, no cereal, no coffee, no juice, no fruit - as stated, it was a poor attempt at filling the advertised breakfast).
Stayed 2 nights in Mar 2024
Response from Marketing Manager on Apr 4, 2024
Thank you for taking the time to share your feedback with us. We apologize for the cleanliness issues you experienced in your room and for the lack of variety in our breakfast offerings. Your comments have been shared with our housekeeping and food and beverage teams for immediate attention. We strive to provide a comfortable stay and will work to address these concerns. Thank you for bringing them to our attention.

10/10 Excellent

Ellie

Stayed 1 night in Mar 2024
Response from Marketing Manager on Apr 20, 2024
Thank you for taking the time to leave a 5-star rating for St. Louis Airport Hotel! We are delighted to hear that you had a positive experience during your stay with us. If you have any specific feedback or suggestions for us, please feel free to reach out. We hope to welcome you back again in the future for another enjoyable stay.

6/10 Okay

Travis

Stayed 1 night in Mar 2024
Response from Marketing Manager on Apr 1, 2024
Thank you for taking the time to leave a review of your recent stay at St. Louis Airport Hotel. We value all feedback from our guests and we appreciate your rating. We hope to have the opportunity to welcome you back in the future. If there is anything specific you feel we could improve upon, please feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service
The lady in the light blue shirt who helped me last night was amazing! I appreciate all you did for me! The room was clean and comfortable. It was pretty loud in the passage till around 11pm, whch was a little annoying as I had to get up at 2:30am and was desperately trying to sleep as I had been up since 4am that morning. When it finally quieted down I managed to get a couple hours of sleep. I’m not sure I’ll stay here again,
Stayed 1 night in Mar 2024
Response from Henry on Mar 29, 2024
Hiya Antoinette!Thanks for staying with us! Sounds like our agents too very good care of you - always nice to hear!So sorry about the noise in the hallway. We had a water leak in your neighbor's room which required us to run our carpet extractor at a late hour to get the water out of the carpet. I'm glad our staff took such good care of you and I hope this outlying situation doesn't dissuade you from staying with us next time!Thanks again and, as always, safe travels!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 27, 2024
Hi Bryan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Good

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all so kind, and acomidating. Made me want to come back. The room was beautiful, the beds was incredibly comfortable. Everything was very comfortable. The one glitch,the wetness of the carpet in the room was not pleasant. And it remained wet the entire stay.I will absolutely return for future stays. Ps Hank was my favorite
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 27, 2024
Hi Diana, We sincerely regret that your experience was less than perfect. We care deeply about ourguests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Ryan

Stayed 1 night in Mar 2024
Response from Marketing Manager on Mar 29, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate you choosing to stay with us and we value all guest comments as it helps us improve our services. We hope you had a comfortable stay and we look forward to welcoming you back in the future.

6/10 Okay

Genying

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
No stairs, have to use elevator!
Stayed 1 night in Mar 2024
Response from St. Louis Airport Hotel on Mar 27, 2024
We really appreciate you taking the time to share your rating with us. We sincerely apologize about the issues you experienced. Thank you for staying with us.

2/10 Terrible

Dayna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First and foremost if you want to smell marijuana constantly this place is for you. They stand outside the door and smoke. The whole lobby smells of it. 1. Breakfast is not included. Breakfast was a wrapped muffin at the front desk. 2. They do not have housekeeping the room was not clean in between days. We stayed 2 nights. 3. NO VENDING or drink options for stay 4. No refrigerator or microwave in rooms. Was highly dissatisfied with the location for the amount of money I paid.
Response from St. Louis Airport Hotel on Mar 27, 2024
Hi Dayna, We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. Are in the works to make some major changes. Please give us another chance to prove ourselves sometime soon.

8/10 Good

Edwin

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from St. Louis Airport Hotel on Mar 27, 2024
Hi Edwin, Thank you so much for taking the time to leave us a rating.

8/10 Good

robert, poulsbo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently, located to the airport, and the rental car pick up and drop off. The rooms are clean. However, they do smell like old smoking rooms. Or at least the one I stayed at did.
Stayed 1 night in Feb 2024
Response from St. Louis Airport Hotel on Mar 27, 2024
Hey Robert, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our room wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from St. Louis Airport Hotel on Mar 27, 2024
Hey Nelson, Thank you for taking the time to leave us a review. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

8/10 Good

Dalphne

Response from St. Louis Airport Hotel on Mar 27, 2024
Hi Dalphne, Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

6/10 Okay

Ashley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Nice to stay for overnight due to us having early flight but urine smelling dirty sheets in hall way when we got there and still there when we left in the morning. It was ok for what we needed, clean and nice enough
Stayed 1 night in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite some staff was friendly
Stayed 2 nights in Feb 2024
Response from St. Louis Airport Hotel on Mar 27, 2024
Hey Claire, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

2/10 Terrible

Kamran, spring

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I dont know who were they but front of the main they were talking so loud.dancing with very dirty looks. They charge more than 100 dollars but front desk lady was rude. Rooms nice and clean but people need more customer servuce training
Stayed 1 night in Feb 2024
Response from St. Louis Airport Hotel on Mar 27, 2024
Hi Kamran, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

2/10 Terrible

JESSICA

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 27, 2024
Hi Jessica, We’re very sorry that your experience was less than ideal, and we hope you‘ll give us the chance to make this right. Please reach out to me if you will like to discuss your experience in further detail.

10/10 Excellent

Jalyne

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely quite and clean as well as amazing staff!
Stayed 1 night in Feb 2024
Response from St. Louis Airport Hotel on Mar 29, 2024
Hey Jalyne! Thank you for sharing a review. Our team here at SLAH (St.Louis Airport Hotel) is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Barbara

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Carla

Traveled with partner
Liked: Property conditions & facilities
The hotel overbooked and we were not notified that our room request for a king bed had changed to a double. We asked for a late checkout and was informed it could not be granted, because they needed to get ready for customers on Monday.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were extremely pleased with our stay! Bed & pillows were super comfortable and everything was aooo clean from the entrance to our room! The only thing is that due to the nature of our trip, we were looking forward to the continental breakfast but everything was gone by 8, there was o oh coffee left.
Stayed 1 night in Jan 2024

10/10 Excellent

Shavona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Rufus S

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

John

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Felicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay! This is the cutest hotel. I used it as my office and extended my stay. Tia at the front desk was very professional and my particular housekeeper, kept complementing me, whom I can't remember her name because I waited too long to do this review. Anyway she was AMAZING!!! Charge it to my head and not my heart. The manager said she was his best and I believe it! The bed was cozy shower had a massager and water gets hot, love that. Nice tv nice view, desk and internet. My only resevations were no restaurant inside for breakfast. With it being New Years it would have been nice to have a caterer. Lastly I never received any of my deposits back and I rebooked 5 times thats $250 in deposits that I haven't seen. I was allowing some time. Thank you!
Stayed 1 night in Jan 2024

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Def a 5 for the price
Clean, quiet, cute and inexpensive. Not perfect but for the price its a steal!
Stayed 1 night in Jan 2024

4/10 Poor

Justine

Disliked: Staff & service, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Frentres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 nights to attend an event and my overall stay was welcoming and good. The staff here is very friendly and kind, the hotel is quite, and it’s a short 6 minute drive from the airport. Cleanliness… the bathroom, essentials, and beds were very clean I had no problems here. As for the table tops and the floor could have used a quick vacuum or dusting(FYI it was not that bad just a few derbies), I had slippers so this wasn’t a big deal for me. Last, the hot water stopped working towards the last day of my trip. The company had workers out there all day in -7 degrees weather working diligently to get it back running. The staff was so helpful in keeping everyone updated on the progress. Then called to our room to let us know it was back up. Thank you!
Stayed 2 nights in Jan 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. I could not find the remote control in the room and they went out of their way to get me another. I later found it, so the hotel did not make them a mistake, it was my error. The staff at check in and check out were very friendly, professional and customer service oriented, which made my stay enjoyable.
Stayed 1 night in Jan 2024

4/10 Poor

David, Belo Horizonte

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Breakfast was a muffin and coffee. No refrigerator or microwave in the room. No soda or juice or snacks available for purchasing.
Stayed 2 nights in Jan 2024

6/10 Okay

Meredith

Traveled with family
Liked: Cleanliness
I liked that the property was close to the airport
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Akira

Liked: Staff & service
Disliked: Cleanliness
not as clean as I hoped.
It was okay overall. My biggest issue was how clean it was. my room smelled heavily of covered and neither i or my partner smoke. I don’t like the smell and it leached onto my hoodie enough where after the three nights it was noticeable to me. The floor i was in said it wasn’t a smoking floor but someone has disregarded that. It made it less pleasant. I ask that’s enforced better so next time if im gonna stay again it’s more clean.
Stayed 3 nights in Jan 2024

8/10 Good

Raj

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was very nice!
Stayed 1 night in Jan 2024

8/10 Good

tyesha

Stayed 1 night in Dec 2023

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Eric Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't hot water for some reason that morning otherwise it was a very comfortable bed and clean room.
Stayed 1 night in Dec 2023

6/10 Okay

Deanna

Traveled with group, Traveled with family
Disliked: Amenities
The breakfast provided was a muffin. When advertising breakfast maybe you should mention it is a very limited selection.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worn out
Stay was OK. Hotel is worn out but they are trying.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was great. They could do a few things to improve. Like the ice machines be in Working condition. Have vending machines. The free breakfast was old looking muffins and coffee no juice or anything else to choose from. The staff though was amazing! Love that they text you prior to your arrival and will help anyway they can if you text them!
Stayed 2 nights in Dec 2023

4/10 Poor

Edgar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023