Ratings based on 1,843 Verified Reviews

3.3 out of 5
59% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic

Wonderful staff

Posted Mar 24, 2017
Pros: Indian restaurant, staff, business center, quiet.
Cons: More food options. Other than the Indian restaurant and the bar (which has mediocre food), there's no place close by.
Location: Very convenient to rental cars and airport.
Love the shuttle driver and the front desk clerk. They couldn't do enough for me. Loved being able to check in early.
Comment from Hotel Management
Mar 27, 2017 by Public Relations, Hotel Management
Thank you for your feedback. We appreciate your business.
2 out of 5
by A verified traveler from NC

Outdated. Broken fixtures Cheap and tacky

Posted Mar 24, 2017
First room assigned had no water and was tacky. Second room had water but still tacky and dingy. Place needs total overhaul. Staff apologetic and accommodating
Comment from Hotel Management
Mar 27, 2017 by Public Relations, Hotel Management
Thank you for your feedback. We appreciate your business. We are taking immediate action to correct these issues.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
Pros: Rooms were clean and functional.
Cons: Décor was a plain and could use some color. The plain décor lacked warmth.
Location: We used hotel as a "base" to travel into activities within the city. Not far from several restaurants that met our group needs.
Hotel was clean and staff was pleasant. Good for an overnight stay.
Comment from Hotel Management
Mar 24, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your business as well as your feedback. We are very pleased our hotel and staff accommodating to your needs we look forward to having you in the future and thank you for choosing Airport Plaza Inn.
4 out of 5
Recommended
for Everyone
by A verified traveler from Union

Good Location for Airport

Posted Mar 21, 2017
I needed a place to stay since I was flying out of STL the next morning. I left my vehicle in their garage and took the shuttle the next morning. The hotel staff were very helpful and pleasant.
Comment from Hotel Management
Mar 22, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your feedback as well as your business we are very pleased you found our staff accommodating and friendly we look forward to see you again.
2 out of 5
by A verified traveler from Arkansas

wasnt horrible but I wouldn't stay here again.

Posted Mar 20, 2017
The hotel is in a construction zone, the parking garage looks sketchy, the Indian restaurant looks run down. Half of the outside lighting is out. I'm not sure if they have an elevator. Probably do but we took the stairs, which were sticky the whole time we were there. There was a bag of trash outside the back door and my son found a girls shirt in the parking lot. The sheets did not fit the beds. The mattress was probably 15 inch and the sheets looked to fit a much smaller mattress or even maybe a full size they had tried to fit on a queen. There was a round wet spot on one of our pillows. There were at least 4 long black hairs in the bathtub/shower. The microwave was ancient. The shelf above the toilet was about to fall off the wall. In he description it said "buffet breakfast". It was continental. It was not good. We went around 8:30 and it was 6-9:30. They had 4 biscuits, 3 cartons of milk, a few yogurts, a spoonful of eggs a few sausage links and some cereal, bread and muffins. The butter packets had been in a bowl of ice which was melted. And I never saw an employee checking anything until 9:30 or so when they started cleaning up. The second morning we opted for mcd's instead. There is a few chain hotels very near here and I would recommend them over this place!
Comment from Hotel Management
Mar 27, 2017 by Public Relations, Hotel Management
Thank You for your feedback. WE appreciate your business. We are continuously making improvements to accommodate our guest. We will address these issues immediately.
2 out of 5
by A verified traveler

Posted Mar 10, 2017
Hotel staff wasn't very friendly except for one very nice lady at the front desk. Our room wasn't cleaned fully everyday (poorly vacuumed, sheets weren't changed). Toilet leaked water every time it flushed. We did enjoy the free breakfast and the rooms were better than expected. Just wish they cleaned them better. Would not stay here again if we we visited the city again.
Comment from Hotel Management
Mar 22, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your business as well as your feedback. We can assure you all your concerns will be addressed immediately we thank you for choosing Airport Plaza Inn and hoe you can give us another chance to better accommodate you in future .
3 out of 5
by A verified traveler from saint louis

Pros/cons

Posted Mar 9, 2017
Shuttle was great! Took four minutes. The water pressure was awful, don't expect a nice shower. Breakfast is open even at 4:30 AM, we didn't use it though.
Comment from Hotel Management
Mar 22, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your business as well as your feedback. We are very pleased you found our shuttle services to your liking. We apologize for the inconvenience during your stay and can assure you this problem will be addressed immediately. We thank you for choosing Airport Plaza Inn we hope you can give us another chance to better accommodate you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Posted Feb 25, 2017
It was comfortable but the room could have been cleaner.
Comment from Hotel Management
Mar 22, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your business as well as your feedback we are very pleased you found our hotel comfortable to fit your needs and we can assure you we are in the process of updating our housekeeping staff. We thank you for choosing Airport Plaza Inn and look forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Not expensive and quiet

Posted Feb 21, 2017
It was a very nice place at a great price. We enjoyed the clean and nice room. The staff was wonderful and friendly. We plan on staying there on our return to St.Louis
Comment from Hotel Management
Mar 22, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your business as well as your feedback. We are very pleased you found our hotel accommodating to fit your needs we look forward to accommodating you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom needs work

Posted Feb 21, 2017
Room was clean except for a good amount of mold around the bath tub. Simple fix would be Tilex or remove old caulk and recaulk. Didn't feel comfortable taking a shower. Bed skirts were a hot mess on both the queen beds. Staff should take a little more pride when making The beds.
Comment from Hotel Management
Mar 22, 2017 by Airport Plaza Inn, Hotel Management
Greetings from Airport Plaza Inn we appreciate your business as well as your feedback we can assure you we are in the process of addressing all your concerns we apologize for any inconvenience and hope you can give us another chance to better accommodate you in the future thank you for choosing Airport Plaza Inn.