Ratings based on 911 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Posted Nov 24, 2016
Great hotel with nice amenities.... highly recommend!!
Comment from Hotel Management
Nov 30, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning Thomas, thank you for your review. We are glad to hear that you enjoyed your stay with us and we look forward to seeing you back soon.
3 out of 5
by A verified traveler from Winn

Boo this place

Posted Nov 24, 2016
Terrible food, rude bartenders and pompous casino employees.
Comment from Hotel Management
Nov 30, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning Dane, thank you for your review and comments. We are sorry to hear that you did not have the outstanding experience that we strive to provide to all of our guests. We hope that you will contact us so that we can learn more about your experience.
5 out of 5
by A verified traveler from US

Luxurious stay in St Charles

Posted Nov 12, 2016
It just was amazing. Check in and out were quick and easy, that room was clean and spacious. Highly recommend
Comment from Hotel Management
Nov 14, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning Kristen, thank you for your review and comments. We are glad that you enjoyed your stay with us especially your room and the check in and out process. We hope to see you for another stay soon.
4 out of 5
by A verified traveler from US

Too expensive

Posted Oct 24, 2016
The hotel was nice but overpriced. Considering it's a casino where guests typically come to gamble I would think they'd have lower prices.
Comment from Hotel Management
Oct 27, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good evening Roger, thank you for your review and comments. We are glad that you enjoyed your stay with us and we hope to see you back soon.
5 out of 5
by A verified traveler

Nice Hotel, Lots to do

Posted Oct 18, 2016
Pros: Casino and quality of rooms
Cons: The mattress pads or mattress looked worn out.
Location: Great location. close to airport.
Super nice place. Never ran out of things to do. Awesome time.
Comment from Hotel Management
Oct 19, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you for your review. We are glad that you had a great time with us and enjoyed your room and what there is to do on property and in the area. We will pass along your feedback about the mattress. We hope to see you back again soon.
5 out of 5
by A verified traveler from philadelphia

Great stay

Posted Oct 16, 2016
Pros: Food at the diner!
Cons: Handicap shower
Great hotel . Diner on first floor had the best food!. Indoor and outdoor pool were great . They have adult only swim from 8-10pm. Able to relax. We had fun at the casino minus the smoking . Free valet parking. Hotel close to everything including AMC theater . Overall we would stay here again!
Comment from Hotel Management
Oct 19, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you for your review. We are glad that you had a wonderful stay with us and that you enjoyed your room, the pool area, your meal at Falcon Diner, and the casino. We look forward to seeing you back soon.
5 out of 5
by A verified traveler from US

Posted Oct 12, 2016
Very nice rooms ,staff is very attentive .Missouri allows smoking in the casinos and adjoining buildings.
Comment from Hotel Management
Oct 18, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good evening James, thank you for your review. We are glad that you had a nice time with us and we hope to see you back soon.
5 out of 5
by A verified traveler from Sydney

It's all here

Posted Sep 30, 2016
We stayed here for one night as part of road trip and wished we'd stayed longer. Had a ball in the casino, best steak in the diner, room was huge and lovely.
Comment from Hotel Management
Oct 4, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good evening Marnie, thank you for your review. We are glad that you enjoyed your stay with us and that you had fun at the casino, had a wonderful dinner, and enjoyed your hotel room. We hope to see you back soon.
5 out of 5
by A verified traveler from apex, NC

Hotel Review

Posted Sep 28, 2016
Pros: The location and view from my room.
Cons: The Windows and glass doors could have been cleaner.
Location: The location was so convenient to St. Louis. There was a lot of highway construction but that couldn't be helped.
I love the Ameristar Hotel! This was the second time I stayed there and I will again in the future.
Comment from Hotel Management
Sep 29, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good evening Carolyn, thank you for your review and for your comments. We are glad that you enjoyed the view from your room and the location of the hotel. We hope to see you back for a third stay soon!
3 out of 5
by A verified traveler from Washington

Loved the Rooms

Posted Sep 22, 2016
Pros: The standard rooms are beautiful and huge! Loved the two levels-felt like two separate rooms. There was an ample amount of restaurants.
Cons: Bell Service at the Curb
I loved the rooms in this hotel but was disappointed with the lack of Bell Service at the curb. I travel with ALOT of baggage and there was no one or no luggage carts anywhere to be found when I arrived. I needed to make my cab driver stay with my luggage while I ran inside to find someone. Once I did, it took another 20 minutes and a phone call from the curb to finally get someone out there to help me! Very unexpected for a Hotel/Spa/Casino.
Comment from Hotel Management
Sep 29, 2016 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good evening Holly, thank you for your review. We are glad to hear that you enjoyed your room and the restaurants. We will be sure to pass along your comments about the luggage service to our hotel team in order to offer you a better experience in the future.