Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Best Western Plus The Charles Hotel

3 out of 5
Best Western Plus The Charles Hotel
1425 South 5th Street, St. Charles, MO

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1006 reviews" "
Rating 8 - Good. 292 out of 1006 reviews" "
Rating 6 - Okay. 151 out of 1006 reviews" "
Rating 4 - Poor. 90 out of 1006 reviews" "
Rating 2 - Terrible. 73 out of 1006 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Siobhan

Traveled with pets
Liked: Cleanliness, staff & service, amenities
The room was clean and spacious. The continental breakfast was great and there were a lot of options. The hotel is right next to a highway and located in a strip mall so it’s not in a walkable part of town and the hallways smelled like smoke but other than that everything was great
Stayed 1 night in Mar 2024
Response from Jena on Mar 26, 2024
Thank you so much for the great feedback and rating. Wereally appreciate it.

10/10 Excellent

Jorden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vending machine on the 5th floor. All the drinks were not correct. I wanted a Pepsi and an Orange Crush came out. None of the drinks were where they were supposed to be. Other than that it was great
Stayed 1 night in Mar 2024
Response from Jena on Mar 25, 2024
So sorry about that, I will speak with my Pepsi guy.

10/10 Excellent

Cheri-lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, very friendly and professional! Had a lot laughs with them.
Stayed 5 nights in Mar 2024
Response from Jena on Mar 25, 2024
Thank you for the kind words. We appreciate your feedback and rating.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff . The guy that checked us in Wednesday night was great with helping everyone and knowing their names! It was busy and he was calm and helpful.
Stayed 1 night in Mar 2024
Response from Jena on Mar 22, 2024
Thank you! We appreciate you taking of your time to complete the feedback and rating. Hope to see you again in the near future.

10/10 Excellent

Beth

Traveled with family
Was not sure which entrance to use
Stayed 1 night in Mar 2024
Response from Jena on Mar 21, 2024
Beth thank you for the rating. Either door leads into our main lobby. The one door is an automatic and the other is not.

6/10 Okay

Dean

Liked: Staff & service
The place was ok. Medium is my rank. Kinda dated. Excellent staff, very nice.
Stayed 1 night in Mar 2024
Response from Jena on Mar 19, 2024
Thank you for the feedback and rating.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to I-70 with ample parking. Close to old town St. Charles. Met the expectations for the price.
Stayed 10 nights in Mar 2024
Response from Jena on Mar 19, 2024
Thank you for the feedback and the nice rating. We greatly appreciate it.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good but not new. Staff was great and we had no issues at all here. Always lots of towels and anything we needed.
Stayed 5 nights in Mar 2024
Response from Jena on Mar 17, 2024
Thank you! We appreciate your feedback and rating.

10/10 Excellent

Robin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there with 2 kids and the stuff was great with them. Would stay there again.
Stayed 1 night in Mar 2024
Response from Jena on Mar 5, 2024
Thank you we appreciate your rating and comments.

10/10 Excellent

Kaydeem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay at Best Western. You will enjoy the experience.
Stayed 1 night in Feb 2024
Response from Jena on Feb 28, 2024
WOW! Thank you for the feedback and rating.

8/10 Good

MICHAEL

Business traveler
Liked: Staff & service, amenities
This in an older property kept in good condition. Hotel is clean with friendly staff. Excellent daily breakfast. Excellent location in St. Charles and close to everything. Downside: The furniture inside the rooms (i.e chairs, desk, etc) are very old and needs to be replaced.
Stayed 5 nights in Jan 2024
Response from Jena on Feb 8, 2024
Thank you! We are currently working on replacing furniture and updating.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff also easy to get to
Stayed 1 night in Feb 2024
Response from Jena on Feb 12, 2024
Brian thank you!

8/10 Good

Jacqueline

Traveled with family and small children, Traveled with group
Everything was great: we were only staying one night and had no issues. Overall could probably use some updates but it wasn’t anything that truly bugged us or caused an issue!
Stayed 1 night in Jan 2024
Response from Jena on Feb 2, 2024
Thank you!

8/10 Good

Michael

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
My first impression was not good, but at checkout the staff turned that around. She listened to my problems and fixed what she could and ensured what she couldnt right then would be looked into. The guy at check in was def not friendly as check out. He failed to infform us of ANY extra info like wifi, breakfast, that the pool was freezing cold, but at least they had someone there to check us in I guess.
Stayed 2 nights in Jan 2024
Response from Jena on Feb 1, 2024
Looking into your feedback, and I do apologize.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jena on Jan 24, 2024
Thank You!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and the agent at counter was friendly and funny. Everyone has been nice and helpful except for 1 agent in the morning working the front desk. But outside of. that I have enjoyed my stay here and felt it was a good value. The hot breakfast was also good too.
Stayed 2 nights in Jan 2024
Response from Jena on Jan 24, 2024
Thank you!

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jena on Jan 21, 2024
Thank you!

2/10 Terrible

Amanda

Disliked: Staff & service
We arrived at about 930, waited for 15-20 minutes, called the property local number twice & could not find a desk clerk. A very nice gent
Response from Jena on Jan 21, 2024
Amanda I had a few complaints and am in the process of viewing camera, I do apologize for the inconvenience.

10/10 Excellent

Donald, Omaha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was amazing. Bathrooms need repair and water pressure is less than ideal
Stayed 1 night in Jan 2024
Response from Jena on Jan 12, 2024
Thank you Donald, we appreciate great guests like yourself. Hurry back.

10/10 Excellent

Samantha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable accommodations in spacious rooms, friendly staff, decent breakfast offerings, convenient to the highway and many options for dining and entertainment nearby.
Stayed 3 nights in Jan 2024
Response from Jena on Jan 11, 2024
WOW thank you Samantha!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a Merry Christmas!
We stayed for a Christmas visit with family in the area. We had multiple rooms and everyone was comfortable, well-rested, and enjoyed the breakfast.
Stayed 5 nights in Dec 2023
Response from Jena on Dec 28, 2023
WOW and Thank you Deborah!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jena on Dec 28, 2023
David thank you for the feedback!

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff, room, close to shopping & restaurants.
Stayed 2 nights in Dec 2023
Response from Jena on Dec 27, 2023
Dawn thank you!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jena on Dec 27, 2023
Wow thank you!

10/10 Excellent

Mina

Stayed 3 nights in Aug 2023
Response from Jena on Dec 25, 2023
Mina thank you!

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from Jena on Jan 11, 2024
Thank you Christina!

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible bed
Bed was horrible. Tub was dirty. Pictures are not what we stayed in. First room we were sent to was used bed wasnt made and trash on the table.
Stayed 1 night in Dec 2023
Response from Jena on Dec 19, 2023
I do apologize for not meeting your expectations on your recent stay.

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jena on Dec 18, 2023
Thank you!

4/10 Poor

Rutwij

Traveled with pets
Liked: Staff & service
Advertised as having an ev charger however it was not working. Hotel shows up on Expedia list of hotels with ev chargers. Should probably take off the list till charger is fixed. Led to a long delay in trip
Stayed 1 night in Dec 2023
Response from Jena on Dec 16, 2023
I am very sorry about the charger, we have a tech coming out to fix it. My apologizes.

2/10 Terrible

Chelsea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jena on Dec 15, 2023
Chelsea not sure where your stay went wrong, but with no feedback or communication I cannot improve. If you could please contact the hotel in order for us to try and resolve the issues. Thank you.

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay ! Friendly staff and breakfast was good. Only downside was Wi-Fi reception was spotty.
Stayed 1 night in Dec 2023
Response from Jena on Dec 15, 2023
Thank you Michael, we appreciate your business,

8/10 Good

Rodney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Main Street
The hotel was nice and clean and staff was knowledgeable about the St Charles happenings.
Stayed 1 night in Dec 2023
Response from Jena on Dec 13, 2023
Thank you for the feedback, hurry back,

4/10 Poor

Josh

Traveled with group
Disliked: Staff & service
It was a terrible experience due to the fact that well when my friend and I went to the car to check out she had forgotten to grab her wallet and some other stuff we'll make a long story short she had gotten everything back besides the cash that was inside the wallet and then she got banned from the property due to the fact that she asked for the maid that cleaned our room to see if she had taken it so long story short she got banned because she just wanted her $60 back so be carefull what you leave behind
Stayed 1 night in Dec 2023
Response from Jena on Dec 13, 2023
The belongings was brought down to my office, there was a coat and credit cards, no wallet, but the police report said that the money was loose in the coat pocket. Now your saying it was taken out of her wallet. The housekeeper that cleaned the room and hand carried the belongings down is a 14 year employee with no writeups. I am sorry that she lost her money but we do not have it, nor was it taken by the housekeeper. Yes I put her on the Do Not Rent List because of her actions at the front desk and not adhering to the checkout policy. I did call the housekeeper while the officer was in my office and asked if she had seen any money which she replied she did not.

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jena on Dec 12, 2023
Thank you Donna!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and conveniently located
This is a good place to stay. Clean and close to the St Charles Historic Main Street area.
Stayed 1 night in Dec 2023
Response from Jena on Dec 11, 2023
Thank you James!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Standard 3-star hotel with a good breakfast and nice pool. Could use new carpet and a furniture upgrade on the 6th floor. Overall we had a nice stay.
Stayed 6 nights in Nov 2023
Response from Jena on Dec 9, 2023
We will be getting a facelift at the property, within the near future. Look for great things to come.

10/10 Excellent

Ryan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value with plenty of nearby options with reasonable proximity to Saint Louis. Room wasn't perfectly cleaned with small stain on curtains but that's really easy to ignore considering they'd have to replace the assembly with how it's designed more than likely.
Stayed 1 night in Dec 2023
Response from Jena on Dec 6, 2023
Thank you!

4/10 Poor

Alexandria

Stayed 1 night in Dec 2023
Response from Jena on Dec 6, 2023
Thank you!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jena on Dec 6, 2023
Nancy Thank you!

10/10 Excellent

Spencer

Stayed 1 night in Dec 2023
Response from Jena on Dec 6, 2023
Thank you Spencer!

10/10 Excellent

Ally

Stayed 1 night in Dec 2023
Response from Jena on Dec 25, 2023
Thank you!

10/10 Excellent

Maggie

Stayed 1 night in Dec 2023
Response from Jena on Dec 25, 2023
Maggie thank you for the rating.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome
Stayed 1 night in Dec 2023
Response from Jena on Dec 6, 2023
Kevin thank you!

10/10 Excellent

jeff

Stayed 1 night in Nov 2023
Response from Jena on Dec 25, 2023
Jeff We appreciate the rating.

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Jena on Dec 1, 2023
Thank you John!

8/10 Good

Don

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable hotel
The hotel is comfortable and well-located. The hot breakfast is very good and above the usual offerings. Our only issue was that the bathroom floor was dirty and was not cleaned during our four- day stay. Housekeeping was minimal, possibly because of eco-friendly policies. Overall, it was a good stay. Pleasant staff.
Stayed 4 nights in Nov 2023
Response from Jena on Dec 1, 2023
Thank you Don, we are working on resuming daily stay over service but staffing is hard to come by.

10/10 Excellent

Ruel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved to coffee machine in the lobby. The breakfast was a problem. Bacon was gone by 9am, got some eggs, but breakfast advertised till 10am. If 9am is actual cutoff, change the sign for breakfast hours. Other than that.....great experience.
Stayed 1 night in Nov 2023
Response from Jena on Nov 30, 2023
Thank you! We appreciate the feedback and rating.

10/10 Excellent

Julia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it but have a credit card dispute about charging me one extra room. Trying to resolve the dispute
Stayed 1 night in Nov 2023
Response from Jena on Nov 30, 2023
Thank you and we are working on the dispute.

8/10 Good

Jeff

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for the night. Comfy bed and the room was clean. Was just starting for the night passing through St. Charles.
Stayed 1 night in Nov 2023
Response from Jena on Nov 24, 2023
Thank you Jeff!

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We use to like the property but the place has gone down hill
Stayed 1 night in Nov 2023
Response from Jena on Nov 24, 2023
Sorry you were unhappy.