Staff member not at front desk. Had to be looked for in order for us to check in.
Bed uncomfortable due to rough sheets. Room in noisy location on ground floor and facing hotel's front walkway.
Comment from Hotel Management
Mar 3, 2017 by Greeley Rodriguez - General Manager, Hotel Management
Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience
Yours in hospitality,