Ratings based on 433 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, staff, room and locarion.

Posted Jun 24, 2017
It was a great hotel with great staff. I would recommend this hotel to anyone and definitely stay here again.
Comment from Hotel Management
Jun 25, 2017 by Greeley Rodriguez , Hotel Management
Hi Valued Guest, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice location and quite.

Posted Jun 1, 2017
We were late and the clerk was very nice explaining the hotel policy, also he was very polite to talk to us. Hotel is very clean and quite, another plus is pet friendly and not to expensive for the pet fees . My family love it.
Comment from Hotel Management
Jun 1, 2017 by Greeley Rodriguez , Hotel Management
Hi Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bunker Hill, IL

Great comfort and great people

Posted May 17, 2017
I loved the people and services at this hotel! Every worker was so kind and helpful and really made the stay even more enjoyable!
Comment from Hotel Management
May 23, 2017 by Greeley Rodriguez - General Manager, Hotel Management
Hi Kat- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Close to restaurants

Posted May 3, 2017
Pros: Staff were excellent and couldn't be more helpful.
Cons: Business centre computers were not linked to the printer. Guests were smoking right outside entrance door so had to walk through a cloud of smoke.
Location: Restaurants, bars, shops and cinema close by.
Large hotel close to lots of amenities. Room was more than adequate although a little expensive. Had a couple of minor problems during our stay but these were rectified quickly by very helpful staff. Would stay again just for the helpful and friendly staff.
Comment from Hotel Management
May 3, 2017 by Greeley Rodriguez, Hotel Management
Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience Yours in hospitality, Greeley Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

St. Charles Best Western

Posted Apr 20, 2017
Pros: Easy check in, friendly staff, decent breakfast, comfortable bed.
Cons: The room could use some decor updating. Maybe a little larger refrigerator and a reading lite that was bright enough to read small print.
Hotel is very clean and staff very friendly and helpful. Room was spacious and comfortable. Room could use a little updating , but for the most part was adequate.
Comment from Hotel Management
Apr 20, 2017 by Greeley Rodriguez - General Manager, Hotel Management
Dear Valued Guest, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good area

Posted Apr 3, 2017
Nice hotel in safe part of town. Easy to get to off the interstate
Comment from Hotel Management
Apr 3, 2017 by Greeley Rodriguez - General Manager, Hotel Management
Hi Ted, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Nice place to stay when visiting St. Charles area.
Comment from Hotel Management
Mar 31, 2017 by Greeley Rodriguez - General Manager, Hotel Management
Hi Valued Guest, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager
5 out of 5
by A verified traveler

Great Stay!

Posted Mar 19, 2017 on Hotels
The staff was very friendly and helpful! Extremely clean! Loved the free shuttle to the casino!
Comment from Hotel Management
Mar 22, 2017 by Greeley Rodriguez, Hotel Management
Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager
3 out of 5
by Robert

Good location

Posted Mar 18, 2017 on Hotels
Location was very good. Room was fine. Service was good but not great. Most of the employees were very courteous. Several good places to dine and drink within walking distance.
Comment from Hotel Management
Mar 22, 2017 by Greeley Rodriguez, Hotel Management
Dear Robert, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. We have reported the concerns to our Hotel Leadership Team and will assure we follow up on your concerns. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager
3 out of 5
by A verified traveler

Posted Mar 1, 2017
Staff member not at front desk. Had to be looked for in order for us to check in. Bed uncomfortable due to rough sheets. Room in noisy location on ground floor and facing hotel's front walkway.
Comment from Hotel Management
Mar 3, 2017 by Greeley Rodriguez - General Manager, Hotel Management
Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience Yours in hospitality, Greeley Rodriguez General Manager