Ratings based on 1,551 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Needs some updates..

Posted Aug 9, 2016
Pros: Convenient to hwy. Cracker Barrell across street.
Cons: Needs updates throughout.
Location: Great location to Hwy. Restaurant across street.
Staff not very attentive. Flooring in main hall peeling. Main floors dirty for the 2 days we were there. Room was ok.
Comment from Hotel Management
Aug 20, 2016 by Guest Relations Manager , Hotel Management
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope to see you again someday and to transform your opinion of our hotel and service.
2 out of 5
by A verified traveler

bad experience!

Posted Aug 8, 2016
Pros: quite location
Cons: everything
Location: na
reservation was screwed up to start with. Door latch on one room did not latch had to keep dead bolt on. Advised hotel management. Maintenance man looked at it but did not fix it. Bed frames were loose, room was dirty, entire hotel was not clean. Elevator worked sometimes. Will not stay there again.
Comment from Hotel Management
Aug 20, 2016 by Guest Relations Manager , Hotel Management
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by A verified traveler

Posted Jul 31, 2016
Nice hotel, but my room was to close to the Elevator and Ice Machine,it woke me up at 5:00 AM when workers who stayed there were filling up their ice chests. Air conditioner was dripping on carpet. Carpet was soaking wet right under the window unit. Maintenance had to come twice to fix it. Everything else was fine. Great breakfast und super nice personnel.
Comment from Hotel Management
Aug 20, 2016 by Guest Relations Manager , Hotel Management
We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
2 out of 5
by A verified traveler

Posted Jul 19, 2016
Hotel was not as shown in pictures. It was out of date and our room wasn't clean at all. Also the air conditioner did not work. The staff were excellent
Comment from Hotel Management
Aug 20, 2016 by Guest Relations Manager , Hotel Management
We appreciate your acknowledgment of the efforts of our staff, though we are sorry to hear the hotel wasn't to your standards. We appreciate your views and always work to improve our guest experience daily. please come see us again.
2 out of 5
by A verified traveler from Omaha, NE

probably not a typical day

Posted Jul 18, 2016
Pros: it was clean
I booked with this hotel and they had a power outage that was apparently more than a few hours- they sent me to another hotel that didn't have a hot tub or the exact same amenities but I had to pay the same price. I was a little disappointed that nothing was done about the inconvenience.
4 out of 5
by Erin from Boone

Good location!

Posted May 28, 2016 on Hotels
This hotel was easy to get to. The hotel was undergoing some outside renovations. I could see where some of the inside could use as well. The front desk staff were very helpful for me. Their breakfast offered quite a bit. There were some things in our room that didn't work the greatest, but we managed. The bed was really comfortable, and the hot tub in our room was soothing after a long drive.
Comment from Hotel Management
Jun 28, 2016 by Front Desk Manager, Hotel Management
Dear Erin, Thank you for your kind words especially for our front desk staff and for taking the time to let us know that you were comfortable in the room we provided you. We find pleasure in knowing our guests had a relaxing stay with us. I regret however that you found the breakfast choices less appealing. This will be submitted to our management team for corrective measure. We hope to see you again soon.
3 out of 5
by Sandra

Posted May 18, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Front Desk Manager, Hotel Management
Dear Sandra, Thank you for the positive feedback score you posted following your visit here at our hotel. We will make certain you will enjoy a more comfortable stay with us on your next visit. Let us know how we could serve you better.
4 out of 5
by Nestor

Posted May 16, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Front Desk Manager, Hotel Management
Dear Nestor, We thank you for your kind review score for our hotel about your experience. It is rewarding to learn that our team effort have paid off. Allow us to serve you better, please call our attention on your next visit for your concerns, we will do our best to assist you promptly. Have a lovely day!
1 out of 5
by A verified traveler from Chicago

Terrible and oberpriced

Posted May 12, 2016
Where to start? Maybe that they are under renovation and construction? The cheap reno is not helping the dated used hotel. Not sure how much of our room was renovated. Pink and blue wallpaper sloppily applied and some corners held in lace with caulking, old dated olive green drapes and red stained old carpet. The sink is across the room from the bathroom over by microwave n fridge. Sink & tub surround done in faux olive & black granite. The pool was murky and totally green plus it's on the other side of the windows where people eat breakfast. Bedding clean but not confortable. Our room was in back and the neighbors must have been on their patio watching a sporting event. After they settled down, a very heavy sounding guest arrived in the room above us about 2am and I could actually hear his water run. Then at 5am we found out the dumpsters were right outside our room! Overall skeevy. got little rest. Disappointed that the pool looked like a Petrie dish. You'd expect this poor quality at $39.95 a night not 3 times that.
Comment from Hotel Management
Jun 27, 2016 by Guest Relations Manager, Hotel Management
Dear Anne, We are disheartened that you were not happy with your experience during your visit in our hotel. Please know that your satisfaction is very important to us. Your comment and detailed concern about the pool, the room you stayed in and your overall assessment of your visit will be escalated for our management’s evaluation. Thank you for sharing your thoughts and I sincerely apologize for the inconvenience. We will make certain you will have far more enjoyable experience on your next visit. Thank you for your business.
4 out of 5
by A verified traveler

Posted May 11, 2016
Pros: Clean and spacious room
Cons: Fill the shampoo and body wash dispensers
Location: Location was close to Cracker Barrel and other restaurants.
Our experience was satisfactory. The room was pleasant and spacious and comfortable. The staff was quick to assist with request we had.
Comment from Hotel Management
Jun 27, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Thanks so much for your review. I am very glad that we have sufficed your accommodation needs following your visit. Glad that you found our location convenient, our guest room pleasant and comfortable and services satisfactory. It is heartwarming to hear that our effort have paid off. We hope to have the opportunity to serve you again soon. Have a lovely day!