Nice hotel with easy access to St. Louis
Posted Jan 21, 2017
The hotel has plenty of parking with 24 hour security, is less than one minute from the freeway into downtown St. Louis, and is a 2 minute walk from the St. Louis MetroLink rail station. The staff were friendly and helpful, the room was quiet, and the view of the St. Louis skyline and the Gateway Arch was a nice bonus. The room amenities were average for a nice hotel, with comfortable beds, coffee maker, and a mini fridge. The free wifi was surprisingly fast. The pool, while small, was fine for swimming with my children. My only complaints are coffee related: they only put one non-decaf coffee pouch in the room (enough for only one cup), though the staff were happy to provide another when asked; and, the coffee provided in the 24-hour "Garden Room" was nothing more than brown water on each of the 4 mornings I attempted to drink it. The staff readily agreed, but as it is a machine that brews itself, there wasn't anything they could do other than throw my brown water down their sink. Apart from the coffee, the place was great!
Comment from Hotel Management
Jan 24, 2017 by Hotel Manager, Hotel Management
Thank you so much for your feedback. I will share your kind remarks with the staff. We truly appreciate it. I contacted Ronocco Coffee to come out and check our coffee machine. Sorry we let you down. I agree nothing is more important than a good strong cup of coffee to start your day. Please come see us again when visiting St. Louis!