Could have been better
Posted Aug 26, 2016 on Orbitz
Having stayed at the Casino Queen before I was disappointed by the cleanliness of the room. Stains on carpet and it evidently had not been vacuumed as there were plastic tags from store purchases on the carpet. That said, the room was a great size, the hotel quiet, and very comfortable.
Rex at the front desk was wonderful talking me through being lost while driving to the hotel. Stayed on the line until I was in the parking lot, not just giving me verbal directions and then hanging up. This was very appreciated. However the girl on the desk at 10:30 p.m. was very rude and haughty with her attitude when we called to find out where to pick up the shuttle after the ballgame. She gave not only us but another person incorrect or confusing directions and we would have completely missed the shuttle if not for security people at the ballpark village giving us correct information. When we attempted to talk to her when we got back to the hotel, her attitude was, "that's what I told you" when it was not the information she gave us. If she had been our only contact with the hotel, we definitely would not stay there or recommend the hotel again. She was terrible.