Ratings based on 977 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Montana

Posted Jul 25, 2017
Stayed for a surgery for my wife (pre and post). Room was clean, staff was very friendly, bed was hard, the hotel is noisy as crap, the breakfast was weak, the pool area is run down and I have safety concerns about the handicap pool access tools.
Comment from Hotel Management
Jul 25, 2017 by Trent, Hotel Management
Dear Tom, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Trent Greeno GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield

Basketball weekend

Posted Jul 24, 2017
The hotel appearance was great. Historic building with alot of appeal with small town feeling in a large metro area. Their beds need major improvement very hard and uncomfortable. Was disappointed there was not a back up generator. During my stay the power was out due to a storm and it was the middle of July without AC.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful get away stay.I

Posted Jul 14, 2017
We will return here! Wonderful get away stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Hotel met all or needs. Nice location. Well kept property. Convenient parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from central IN

Nice hotel with a small town friendly feel.

Posted Jun 7, 2017
Super clean, friendly and helpful staff, great neighborhood, breakfast was great, pool open until midnight. Our family really enjoyed our 4 night stay!!! Close to St. Louis for their activities but great to come back to St. Charles each day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant stay.

Posted May 16, 2017
Nice looking building close to old st charles and restaurants.
Comment from Hotel Management
May 19, 2017 by Trent, Hotel Management
Dear Traveler, We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers. We hope to see you again soon. Trent Greeno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A great hotel comfortable and a great location

Posted May 16, 2017
Pros: Free breakfast was nice. Clean and a great value
Cons: I am a hot person so it's not the hotels fault but I couldn't get the air cold enough
Location: A lot of shops, bars and restaurants. A bit touristy but I like that stuff
We were checked right in and had a great experience. Clean, great bathroom lighting . I will stay there again when traveling
Comment from Hotel Management
May 17, 2017 by Trent, Hotel Management
Dear Guest, We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers. We hope to see you again soon. Trent Greeno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Just down the street from historic district

Posted May 8, 2017
I love staying at Country Inn and Suites because I can walk down Main Street a couple blocks and visit all my favorite restaurants and bars. It's perfectly located for a fun evening out.
Comment from Hotel Management
May 9, 2017 by Trent, Hotel Management
Dear Chris, We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers. We hope to see you again soon. Trent Greeno General Manager
3 out of 5
by A verified traveler

hotel in historic district

Posted May 1, 2017
Pros: coffee was great.
Cons: It is really a poorly built hotel, but in a cute town.
Room very stuffy. Poor cooling system Windows painted shut, and no vent in bathroom. Felt very cluastrophopic
5 out of 5
Recommended
for Everyone
by A verified traveler from mn

Home school road trip

Posted Apr 24, 2017
We arrived to very helpful staff. Enjoyed the pool. The motel was clean and quaint. The area it is located in a beautiful area. Lots of things to do and see. Be sure and go on the trolley
Comment from Hotel Management
Apr 26, 2017 by Trent, Hotel Management
Dear Sheri, We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers. We hope to see you again soon. Trent Greeno General Manager