Ratings based on 701 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2016
I loved the atmosphere and the hotel looked outstanding! Highly recommended!
3 out of 5
by A verified traveler

good enough for a weekend trip

Posted Jan 4, 2016
Pros: staff was pleasant, and it was a quiet hotel/
Cons: Overall cleanliness-in the room and perhaps a pool service.
Location: we went to a wedding...so IDK about things to do.
The cookies were hard/cold...not warm. They were not stocked well either, bc there was only one left. we were offered another in a few minutes ...the staff offered to go to the kitchen and replenish the cookies. Only one large towel in the room...my husband used a little hand towel to dry off after shower. There was a crumb of some sort on a face clothe. And the sheets had crumbs of something in it, on the bed. The bed was so springy that my husband and I could feel the other persons every move, no matter how slight the movement was. The heater gave me a dry mouth and stuffy nose. Never could tell if it was heat or AC coming out of there. Jacuzzi and Pool were very cloudy, not inviting at all.
Comment from Hotel Management
Jan 13, 2016 by Dan, Hotel Management
Dear Anonymous: Thank you for staying with us during your recent trip. We will certainly take seriously all of your comments. Please consider giving us one more chance to gain your loyalty. Sincerely, Dan Gough General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Galveston, TX

Nice place to stay

Posted Jan 3, 2016
Pros: Room size and cleanliness
Cons: having coffee available 24/7 would of been nice.
Location: Easy access to 270.
Nice, big, clean room. Good bed. Easy access from 270.
Comment from Hotel Management
Jan 5, 2016 by Dan, Hotel Management
Dear Barb: Thank you for staying with us and thank you for taking the time to review our DoubleTree by Hilton. I hope you come back to see us again soon. Sincerely, Dan Gough General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from saint louis, MO

Close to Westport.

Posted Jan 2, 2016
Spacious rooms...clean...and comfortable. Check in was quick and easy. The welcome cookies are amazing.Great stay.
Comment from Hotel Management
Jan 5, 2016 by Dan, Hotel Management
Dear Heidi: Thank you for staying with us and thank you for reviewing the hotel. Dan Gough General Manager
1 out of 5
by A verified traveler

Horrible worst hotel ever

Posted Dec 29, 2015
Kids running and knocking on doors non stop, hotel maids left my door open all day when i lefg room. Diery towels and rags not replaced. Just nasty.
Comment from Hotel Management
Dec 31, 2015 by Dan, Hotel Management
Dear Mrs. Benson: Thank you for staying with us. I will certainly look in to your comments with housekeeping. I do appreciate the feedback. Dan Gough General Manager
2 out of 5
by A verified traveler

Posted Nov 12, 2015 on Hotels
Comment from Hotel Management
Jan 23, 2016 by Dan, Hotel Management
Dear Traveler: Thank you for staying with us and thank you for reviewing our DoubleTree by Hilton. I hope you stay with us again soon. Sincerely, Dan Gough General Manager
Comment from Hotel Management
Jan 23, 2016 by Dan, Hotel Management
Dear verified traveler: Thank you for staying with us and thank you for reviewing our DoubleTree by Hilton. Come back soon. Sincerely, Dan Gough General Manager
5 out of 5
Recommended
for Families
by Linda from Newport Beach, California

Comfortable and friendly hotel

Posted Nov 1, 2015 on Hotels
This was a repeat trip for me to this hotel. The front desk staff is very friendly and accommodating, as the housekeeping and other staff members. The room was very comfortable and the extra pillows on the bed are a very nice touch as well. Free parking and wifi make this a better value, too. The location is a little hard to navigate to the first time, but it is freeway close to most of the areas I needed to visit. The room coffee is good and the lobby has free coffee every morning as well. I rented a car, but the airport shuttle seems to be frequently available to guests. I plan to stay here again the next time I visit St Louis!
Comment from Hotel Management
Jan 9, 2016 by Dan, Hotel Management
Dear Linda: Thank you for staying with us recently and for taking the time to post this review of our DoubleTree by Hilton. It was a great review and highlighted several areas. I can't thank you enough for all your comments. I hope you do keep your promise and come back to see us again soon. Sincerely, Dan Gough General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Not too far from airport.

Posted Oct 26, 2015
Ok hotel. comfortable stay. Front office staff in the evening was very nice.
Comment from Hotel Management
Nov 6, 2015 by Dan, Hotel Management
Dear San: Thank you for staying with us. I am glad that you had a comfortable stay. I will share your comments with Jessica Clark, our Front Office Manager. Sincerely, Dan Gough General Manager
5 out of 5
Recommended
for Couples
by Molly from Chicago, IL

Take a shower or two.

Posted Oct 13, 2015 on Hotels
The shower was unreal. Best water pressure! I don't love that breakfast was $15, but otherwise the hotel was great!
Comment from Hotel Management
Dec 26, 2015 by Dan, Hotel Management
Dear Molly: Thank you for staying with us and for taking the time to compose this review. I appreciate the feedback. Please consider staying with again in the future. Sincerely, Dan Gough General Manager
4 out of 5
Recommended
for Families
by LaVonnie from Ohio

Overnight stay

Posted Oct 12, 2015 on Hotels
I was travelling for my son's out of town football game. We stopped here on our way to Columbia, MO. Nice hotel, friendly staff, comfy bed and room. I would definitely stay here again.
Comment from Hotel Management
Dec 26, 2015 by Dan, Hotel Management
Dear LaVonnie from Ohio: I hope you trip to my old home Columbia, Mo. went well. I appreciate the comments. Keep our DoubleTree by Hilton in mind in the future when you come back to St. Louis, Mo. Sincerely, Dan Gough General Manager