As a family of 6, we have stayed at Embassy Suites a lot. However, this time we were disappointed. There were only two towels in our room at check-in despite the reservation having six people staying in our suite. When we asked for towels, they were never brought to our room. We had to go to the front desk the following morning to get towels. There also was no bedding for the pull-out couch. The shampoo dispenser in our bathroom was broken and despite requesting its repair three times, the problem was never resolved. The staff was polite, but didn't do well at solving any issues we had during our stay.