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Reviews of Embassy Suites by Hilton St. Louis Downtown

4 out of 5
Embassy Suites by Hilton St. Louis Downtown
610 N 7th St, St. Louis, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 591 out of 1033 reviews" "
Rating 8 - Good. 228 out of 1033 reviews" "
Rating 6 - Okay. 87 out of 1033 reviews" "
Rating 4 - Poor. 65 out of 1033 reviews" "
Rating 2 - Terrible. 62 out of 1033 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Whitney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved property and staff hated roads and area of hotel
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Whitney, Thank you for staying at Embassy Suites by Hilton St. Louis Downtown and for the perfect rating! However, we regret that other aspects of your stay fell below your expectations. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We hope to welcome you back.

2/10 Terrible

Rasheed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this place again. Anyplace but here
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Rasheed,We apologize that our policies impacted your stay. Please know we ask that all guests adhere to these so that we can ensure every guest has a comfortable stay. If you have any other questions, do not hesitate to reach out to us.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Ruth,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, my check Agent was very nice, friendly and helpful. Breakfast was excellent. The cook was phenomenal, as he remembered everybody’s order. No problems. We enjoyed our short stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear LaDonna,We're delighted you enjoyed your stay at Embassy Suites by Hilton St. Louis Downtown! It's great to know that our friendly staff and delicious breakfast impressed you. Please come see us again the next time you're in the area.

10/10 Excellent

Courtney

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Great stay, breakfast was incredible and quiet within the hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Courtney,Thank you for sharing your experience! We're thrilled you had a great stay with us and enjoyed our incredible breakfast offerings. Maintaining a peaceful atmosphere within our hotel is important to us, and we're delighted that you found it quiet during your time here. We can't wait to welcome you back to Embassy Suites by Hilton St. Louis Downtown for another enjoyable stay!

8/10 Good

Brad

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice But cleaning staff needs to clean and vacuum floors better. My dog was finding pretzels and Mentos candy in the bedroom. Not good for pets.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Brad,Thank you for taking the time to leave us your feedback. While we appreciate the high rating, we're sorry to hear about any cleanliness concerns during your visit. This matter is very important to us and we'll be sure to discuss your comments with our housekeeping team so that improvements can be made for the future. Please consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Hello Ronald,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Good

Suzi

Liked: Cleanliness, staff & service, property conditions & facilities
I strictly booked because of the pool and jacuzzi. The Jacuzzi wasn’t working, the pool plaster was flaking, ant the first step upon entering the COLD water, and there was never towels in the pool area. Per request, I was somewhat compensated for the amenity that was not provided but, the one thing that I looked forward to the most during vacation I missed out on. Not too impressed for a Hilton.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Suzi,Thank you so much for taking the time to leave your review. Please accept our apologies for any disappointment in our jacuzzi closure during your visit, as well as any issues with our pool. We understand your frustration and apologize for any inconvenience this may have caused. Please know we are currently in the process of tiling our jacuzzi. Nevertheless, your feedback will be discussed internally, and we'll work to ensure that we are meeting our high standards of guest satisfaction. Please consider giving us another chance soon; we're confident that we can impress you.

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud racing cars at night.
Stayed 1 night in Mar 2024
Response from Hotel Response Team on Mar 18, 2024
Thank you for staying with us. We apologize for the noise on the street level.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great excellent. Bad
Stayed 2 nights in Mar 2024
Response from Tim on Mar 18, 2024
Thank you Barbara!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim on Mar 18, 2024
Thank you Melissa! Hope to see you soon!

6/10 Okay

Leah

Traveled with family
Liked: Staff & service
Overall our stay was good. We chose downtown for a night so we could be close to the Arch and different restaurants. Parking was odd. We didn't know where to park and circled around quite a bit before pulling up to the hotel. The closest ramp did not allow overnight parking so that wasn't an option for us. Valet parking was $47/night with in and out privileges. We opted for this but then never ended up needing our car for our one night stay. Would have been cheaper to find an overnight parking ramp for $25. If you are however needing to use a car to go someplace it's best to do the valet then as you can get your car as many times as you want. Our room was spacious - had a 2 queen with pull out couch. We were disappointed with managers reception as they didn't have any food; just drinks. For adults this wasn't a big deal, but our kids would have liked a little snack. Pool was super small and each time we went to try and go it was horribly packed and never any towels. Pillows in the room were exceptionally small. Also no extra pillows in the room for the pull out couch. Breakfast redeemed this hotel for us. Many options - waffle bar, full service made to order omelets or eggs, buffet with cereal, fresh oatmeal & toppings, scrambled eggs, sausage links, fresh fruit, yogurt, and a few other items; coffee and juices. Kind of maze to get from our room to the elevator. It is a large hotel and you will find a mix of families and business travelers here.
Stayed 1 night in Mar 2024
Response from Tim on Mar 13, 2024
Thank you for staying with us. We appreciate your comments and will share with our leadership during our weekly staff meetings. We're glad you loved the breakfast; it is our favourite too.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mark on Mar 10, 2024
Kimberly,Thanks for sharing your experience with us. We are happy to see that your expectations were met and look forward to your return.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and so clean. Great little getaway for our family trip.
Stayed 1 night in Dec 2023
Response from Mark on Mar 10, 2024
Thanks for your valued feedback and business. We are delighted to learn that you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Chandrell N

Traveled with family
Liked: Cleanliness, staff & service
We didn't like having to pay a valet parking in order to safely Park our car at the hotel .through the hallways near our hotel room the smell of marijuana.
Stayed 1 night in Mar 2024
Response from Hotel Response Team on Mar 7, 2024
thank you for staying with us. We are excited to announce that we have started our new room remodelling.

6/10 Okay

Nelly

Stayed 2 nights in Mar 2024
Response from Tim on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the perfect place for my twin daughters and I for our little getaway. Everyone was incredibly accommodating and we will definitely be back in the future! I highly recommend this location for anyone with small children.
Stayed 3 nights in Feb 2024
Response from Tim on Mar 5, 2024
Thank you and look forward to seeing you again.

2/10 Terrible

Julie

Stayed 1 night in Feb 2024
Response from Tim on Mar 27, 2024
Thank you for staying with us. We are sorry the stay did not meet your expectations. We are sorry and will try to improve our experience the next time you stay.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Convenient restaurants. Breakfast was ok.
Stayed 1 night in Feb 2024
Response from Hotel Response Team on Feb 16, 2024
Thank you for staying with us and sharing your stay. We are excited to begin our suite refresh this month. Hope to see you in the Summer to check out our new suites.

8/10 Good

Jerry

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great breakfast clean hotel, but the couch was wore out and very uncomfortable in our room
Stayed 2 nights in Feb 2024
Response from Tim on Feb 16, 2024
Jerry, thank you for staying with us and we are excited to announce we have started our suite refresh this month.

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tim on Feb 26, 2024
Thank you Kristopher! We appreciate you staying with us. We look forward to finishing our refresh on the guest rooms.

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Tim on Mar 27, 2024
Thank you for staying with us. We look forward to seeing you again this Summer. Travel Safe!

10/10 Excellent

Marc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not great, so you pretty much have to valet. Other than that it was fantastic
Stayed 1 night in Feb 2024
Response from Tim on Feb 12, 2024
Thank you for staying with us! Come back and see our new refreshed guest suites this Summer. Our refresh is currently underway.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and easy to get where I needed to be.
Stayed 1 night in Feb 2024
Response from Tim on Feb 12, 2024
Thank you for staying with us! Come back and see our new refreshed guest suites this Summer. Our refresh is currently underway.

10/10 Excellent

Sarah

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out was noon rather than 11 at most, so that was fantastic! Room was spacious! Proximity to our event!
Stayed 2 nights in Feb 2024
Response from Tim on Feb 5, 2024
Thank you Sarah! We are excited to begin our new room refresh and look forward to your return.

8/10 Good

Kent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not a typical Embassy Suites in terms of layout. At least compared to the ones I have stayed at before. Staff and guest services were exceptional, and the breakfast, as always, was fantastic.
Stayed 1 night in Feb 2024
Response from Tim on Feb 5, 2024
Thank you Kent! We are excited to begin our new room refresh and look forward to your return.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Wonderful breakfast menu
Stayed 1 night in Feb 2024
Response from Tim on Feb 5, 2024
Thank you John! We are excited to begin our new room refresh and look forward to your return.

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the dome. Family friendly
Stayed 1 night in Jan 2024
Response from Tim on Feb 2, 2024
Thank you Jeremy! We are so glad you had a fun stay!

10/10 Excellent

Chayil

Stayed 1 night in Jan 2024
Response from Tim on Mar 27, 2024
Thank you for staying with us. We look forward to seeing you again this Summer. Travel Safe!

10/10 Excellent

Ruby, Aurora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and breakfast was awesome! Great location as well!
Stayed 1 night in Jan 2024
Response from Tim on Feb 2, 2024
Thank you Ruby! We LOVE our breakfast!

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim on Feb 2, 2024
Kelly, thank you for staying with us and so glad you had a nice stay.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I Loved the high ceilings in my room ... if or should I say when I come again, I will stay here ... might even ask for the same room
Stayed 2 nights in Jan 2024
Response from Tim on Jan 24, 2024
THANK YOU Samuel! We are so excited you had a fun stay!

2/10 Terrible

Ghassan

Disliked: Staff & service, property conditions & facilities
No water. They said if you use the restroom we will bring a bucket and flush it. I need my money back. We don’t deserve this.
Stayed 1 night in Jan 2024
Response from Tim on Jan 24, 2024
We understand unexpected instances during severe cold weather impacts our guests. We apologize for the inconvenience; it was out of our control.

10/10 Excellent

Brandon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The only two complaints I have about this location is that valet parking is an extra 50 dollars a day for over night parking (good luck finding a place to park without valet due to location) but they had my car ready within 5-8 mins of requesting it to pulled up front 10/10 on speediness 2nd the hotel tub was inop the jets barely worked and for a huge hotel that amenity should be in working order.
Stayed 1 night in Jan 2024
Response from Tim on Jan 24, 2024
Thank you for letting us know and glad to hear the team is super fast.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Response Team on Jan 24, 2024
Thank you Bonnie!

10/10 Excellent

Delisa

Stayed 3 nights in Jan 2024
Response from Tim on Jan 16, 2024
Thank you for choosing our hotel. We are glad you enjoyed your stay.

8/10 Good

Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

Davantae

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

Therese, seattle

Very convenient
Stayed 1 night in Jan 2024
Response from Hotel Response Team on Jan 8, 2024
Thank you for staying and taking time to tell our team.

10/10 Excellent

Myron

Traveled with family
Great
Stayed 1 night in Jan 2024
Response from Tim on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

Sterling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Tim on Jan 16, 2024
Thank you for choosing our hotel. We are glad you enjoyed your stay.

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

Galia

Stayed 2 nights in Dec 2023
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is walking distance to the arch. Clean rooms with great breakfast.
Stayed 1 night in Dec 2023
Response from Tim on Jan 16, 2024
Thank you for choosing our hotel. We are glad you enjoyed your stay.

10/10 Excellent

Maegan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome breakfast and room
Stayed 1 night in Dec 2023
Response from Tim on Jan 16, 2024
Thank you for choosing our hotel. We are glad you enjoyed your stay.

6/10 Okay

QHALID FAREED, Plano

Traveled with family
Nice location. Safe and great for family.
Stayed 1 night in Dec 2023
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good for us I like the free breakfast and manager's reception
Stayed 1 night in Dec 2023
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

8/10 Good

Sarah, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and friendly and helpful staff. Very convenient to the Arch, Laclede’s Landing, Union Station and the City Museum.
Stayed 2 nights in Dec 2023
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Stayed 1 night in Oct 2023
Response from Hotel Response Team on Jan 16, 2024
Thank you for staying with us. We are excited to start our room remodelling.

8/10 Good

Brandon

Stayed 1 night in Dec 2023
Response from Tim on Jan 24, 2024
Thanks Brandon!