Posted Dec 16, 2016
Our family of 5, including 3 children, tried to stay at the hotel on a Saturday in December. Around midnight, the people in the room next to us began partying and banging on the wall that we shared. It went on for a while and we finally called the front desk. Security came and asked the group to settle down which they did for about 5 minutes and then they were at it again. We called a second time, and the front desk said, "We are handling it." We then asked for our car to be brought tothe front door and at 1:30am, we left downtown Stl. We were never offered another room and the people never stopped partying. We heard them as we left our hotel room. I called Monday morning and spoke with the manager and he offered us a free stay on another night. This is one of the nicest hotels we have stayed in, but one of the worst hotel experiences we have ever had. So sad!