Ratings based on 772 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

perfect

Posted Dec 6, 2016
Pros: Clean and Friendly
Cons: an airport shuttle would be nice. otherwise perfect
Location: I did not look into things to do as I was there for a trade show in the convention center.
arriving at 7pm I was offered 2 free bottles of water, instructed that there was an open bar going on and if the restaurant didnt allow me to get something to come back and i could get a voucher. My room was perfect! very comfortable king sized bed, a lovely seating area with a sofa and a table. Mini fridge and microwave. If I had been staying for multiple nights it would have been amazing. When I realized there was no Uber or Lyft available in the area to take me back to the airport the front desk called a taxi service for me. - It would have been nice had they offered an airport shuttle.
Comment from Hotel Management
Dec 6, 2016 by Tim Lewin, Hotel Management
We appreciate you taking the time to write such a detailed account of your visit at our property. We are delighted that you found our hotel to be clean and our staff to be warm and welcoming. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
I love staying at this hotel anytime I am in the area. The free happy hour and snacks and breakfast are the best.
Comment from Hotel Management
Dec 6, 2016 by Tim Lewin, Hotel Management
We are so pleased to know that you enjoy our complimentary cooked to order breakfast and the evening reception that we offer. These are two Embassy Suites brand pillars that many of our guests find to be the highlight of their stay.
5 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
We appreciate your review. Thank you for staying with us.
4 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Our staff continually strives to achieve 5 star service reviews. I am sorry we did not reach this goal during your stay. We appreciate your business and hope to exceed your expectations upon your next trip to St. Charles.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Staff, nice hotel!!!!

Posted Nov 22, 2016
Pros: Outside of downtown, but still close and accessible to all the stuff around STL.
Every person that worked there was extremely kind and helpful.
Comment from Hotel Management
Nov 22, 2016 by Ron, Hotel Management
Thank you for staying with us, I'm so very pleased to hear our team attended to your needs. Please visit again soon.
5 out of 5
by A verified traveler

Girls Get Away Night...

Posted Nov 19, 2016 on Hotels
Four of us ladies were in town for shopping and wine. We got to the hotel early so our room was not ready but the shuttle service dropped us off in town. The hotel shuttle service men were great!! We came back for the reception and talked more before dinner I paver drinks. The reception was crowded but the bartender was very friendly and fast. The wait wasn't bad. Breakfast was great. The line was too long for the omelet and pancakes but I heard it was great. All in all I would recommend the hotel and will be back in the future. The hotel was very nice and clean. The staff was friendly and again...Tony and the other shuttle men were funny and friendly. St. Charles was such a cute town and I can't wait to go back and spend more time shopping.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
So glad to hear you enjoyed your stay. Web have a great team here at Embassy and i love hearing from our guests when they have met their needs. Please consider us for future needs..
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Friendly Staff-Great Location

Posted Nov 18, 2016
It you're looking for sincere, great service; this hotel hit the mark. From check-in to check-out the staff exceeded my expectations. The hotel is in a great location to restaurants, shopping and downtown. Our shuttle driver was entertaining, he had us all singing 90's songs. There was an abundance of choices to choose from at breakfast and everything was tasty. Oh, and Happy Hour, who does that for FREE? Embassy Suites! One night I had dinner in the Cyprus Grill and my entrée was nicely presented and delicious, and again, attentive, friendly wait staff. The room was spacious, clean, tastefully decorated, and Wi-Fi worked without issue. My only challenge, my room was on the freeway side and it was a bit noisy. I would stay here again, and would recommend this hotel to family and friends.
Comment from Hotel Management
Nov 18, 2016 by Ron, Hotel Management
Thank you for all the kind mentions. Its always a pleasure to hear our guest had a great stay and had the opportunity to check out the area at the same time. We hope to see you in the future.
4 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you, I hope you enjoyed your stay.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
We had a fantastic experience. The staff was amazingly friendly, the shuttle service was amazing and the hotel itself was very nice. We had a group of 9, and all of us will be strongly recommend this location!
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
So pleased to hear you enjoyed your stay with us, please visit again soon.
5 out of 5
by A verified traveler

Great hotel made for a great night!

Posted Nov 14, 2016 on Hotels
Loved the 2hour Manager's Happy Hour with free drinks and snacks! Great Breakfast too!
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
So glad to hear you enjoyed the manager reception as well as the complimentary breakfast. Please stay with us in the future.