Overall - Good.
I called front desk at night asked for late check-out, the person who I talked to told me he can give me only up to noon. I called again in the morning and the lady gave me till 1:00 pm. Should they have granted it the first time I called?
Comment from Hotel Management
Apr 14, 2016 by Tim L, Hotel Management
We appreciate your feedback. We will have a member of our engineering staff check the air conditioner to ensure it is operating properly.
To answer your question regarding the later check out, the morning crew is able to assess the actual flow of business while the evening crew is making their decision based upon what we anticipate the flow of check outs and check ins. Therefore, the decisions made may be slightly different.