Ratings based on 770 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from st louis

Ok I guess

Posted Apr 25, 2017
As we first arrived staff was great, got our room and smelled of smoke horribly. So the staff accommodated me with another room, this room smelled like mildew and they had an ozone machine running to try to kill the smell. We kept the room ( I bought air fresheners). Other than the smelly room it was an okay experience, had a few other small issues like breakfast wasn't opened on time and we wasn't able to eat and only 3 elevators took awhile to catch during peak times. Seemed high priced for overall experience
Comment from Hotel Management
May 2, 2017 by Tim Lewin, Hotel Management
We are so sorry that we did not deliver a 5 star experience for you. We will investigate the cause of the smell in your second room. This is not typical of our hotel and want to ensure that everything is in working order. We will also address the issue of timeliness with our breakfast team. We appreciate your feedback. It is through comments such as yours that we can improve our service and all of our guests' experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

St Charles, MO Embassy Suites

Posted Apr 3, 2017
Next to Convention Center, I was attending. Terrific staff, always a smile and very accommodating. King size bed was very comfortable. Mattress cover kept slipping off. Room was relatively quiet. Evening Happy​ Hour was a very pleasant surprise. Complimentary drinks and bar snacks; nachos, dips, crudite. Breakfast was a full hot meal with custom-made eggs and pancakes. Really good sausages. Food at restaurants was good, especially compared to the caterer from the conference center. Available shuttle service very convenient to sights, commercial areas, entertainment and restaurants. Hotel is near highway and inconvenient to walk to outside services, but 15-20 minutes from the airport. Front desk setup very awkward; separate desks​ broken into​ 5 individual​ open units. Couldn't tell front, back or behind. Don't know which person belonged where. Looked cluttered. Concierge desk was never manned. Room "directory" info didn't provide enough info. No names, hours or menus from eating and drinking establishments of the hotel. Directions on use of TV, show guide, or ppv movies. Couldn't reset time on radio, thus couldn't set alarm. Complimentary hospitality tray sent to room wasn't appropriate. Only packaged snacks, chips, cookies. Candy bars and sodas. No fruit, cheese, sparkling water or juice. Just junk! Don't bother. Pool and exercise area were fine but lots of kids were allowed to run around the lobby area, unaccompanied and dripping water on the floor making it slippery
Comment from Hotel Management
Apr 4, 2017 by Tim Lewin, Hotel Management
We appreciate you taking the time to provide such a detailed review of your experience with our property. You have provided some excellent suggestions for us to review.
5 out of 5
by Greg

Lax Dad

Posted Feb 14, 2017 on Hotels
Great overnight stay
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
We are excited to see that you had a great experience. Thank you for your business.
5 out of 5
by Gloria

Posted Feb 1, 2017 on Hotels
Wonderful, helpful staff. The manager's reception is a nice touch and the breakfast is amazing. We have visited here 4 times.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thank you for this great 5 star review. We are so pleased that you have become a loyal customer of the St. Charles Embassy Suites. We truly appreciate your business.
5 out of 5
by Julie

Everything was Exceptional

Posted Jan 23, 2017 on Hotels
Everything was top notch. The pool was clean, happy hour was fantastic and the hot breakfast was amazing! Our family and friends had a wonderful time and will be returning again soon.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
We appreciate that you chose our hotel for your family and friends to gather. Our staff is pleased to read that you enjoyed your time so much.
4 out of 5
by A verified traveler

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
We appreciate your sharing your experience. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Best Hotel in the area!

Posted Dec 12, 2016
Pros: everything!
Cons: nothing
Check in with the staff was amazing! Everyone is so nice and helpful! I'm an honors member, however they did not know that when I walked in and treated me like a VIP even before they seen my honors. I stayed in room 817, everyone and everything was wonderful! Thank you all so much for everything you do to make everyone feel at home and welcomed!!
Comment from Hotel Management
Dec 13, 2016 by Tim L, Hotel Management
We are very pleased to read your review of our property. Our staff enjoys serving people and providing warm, friendly hospitality. We appreciate your business and your loyalty as a Hilton Honors member.
4 out of 5
Recommended
for Everyone
by A verified traveler from Red Bud, IL

Posted Dec 12, 2016
We have stayed here four years in a row. It is clean and has comfortable beds. Very festive at Christmas time. Great location for visiting historic St. Charles. Our only problem this year was with the furnace. It was set at 72 which made the room too warm and very dry, and the furnace fan was very loud. When we adjusted the thermostat, it reset itself to 72. This made it too warm for comfortable sleeping conditions. We have not had this problem in previous years. That is the only reason I can't rate it a 5.
Comment from Hotel Management
Dec 14, 2016 by Ron, Hotel Management
I am so very sorry to hear you had issues with the heater in your room. I will search the name/room to correct it for the next guest. Please except my sincere apologies.
5 out of 5
Recommended
for Everyone
by A verified traveler

perfect

Posted Dec 6, 2016
Pros: Clean and Friendly
Cons: an airport shuttle would be nice. otherwise perfect
Location: I did not look into things to do as I was there for a trade show in the convention center.
arriving at 7pm I was offered 2 free bottles of water, instructed that there was an open bar going on and if the restaurant didnt allow me to get something to come back and i could get a voucher. My room was perfect! very comfortable king sized bed, a lovely seating area with a sofa and a table. Mini fridge and microwave. If I had been staying for multiple nights it would have been amazing. When I realized there was no Uber or Lyft available in the area to take me back to the airport the front desk called a taxi service for me. - It would have been nice had they offered an airport shuttle.
Comment from Hotel Management
Dec 6, 2016 by Tim Lewin, Hotel Management
We appreciate you taking the time to write such a detailed account of your visit at our property. We are delighted that you found our hotel to be clean and our staff to be warm and welcoming. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
I love staying at this hotel anytime I am in the area. The free happy hour and snacks and breakfast are the best.
Comment from Hotel Management
Dec 6, 2016 by Tim Lewin, Hotel Management
We are so pleased to know that you enjoy our complimentary cooked to order breakfast and the evening reception that we offer. These are two Embassy Suites brand pillars that many of our guests find to be the highlight of their stay.