Dear Courtney, We aim to impress, so I sincerely apologize that we let you down. I am sorry to hear that we were unable to accommodate you upon arrival and for your extended wait time to gain access to your room. Additionally, my heartfelt apologies that your accommodations were not met with our excellence in service and that we did not tend to your concerns in a timely manner. We value your business and appreciate you bringing your concerns to our attention. We hope to welcome you again. Sincerely, Tim Lewin, GM

Dear Jessica, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Tim Lewin, GM

Dear Benjamin, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Tim Lewin, GM

Dear Cheryl, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. We appreciate your feedback and do take it into consideration as we continually evaluate our guest offerings. Thank you for staying with us and hope to see you again soon. Sincerely, Tim Lewin, GM

Dear Austin, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Tim Lewin, GM

Dear Mark, It is wonderful to hear that you enjoyed your stay and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Tim Lewin, GM

Dear Amanda, I am grateful to you for sharing your review. Our aim is to provide all our guests with a positive experience, and I apologize for falling short of your expectations. Your feedback is valuable to us as we strive to improve our guests' satisfaction. I will share your comments with our team, and we all sincerely hope that you will consider visiting us again in the future. Sincerely, Tim Lewin, GM

Thank you for sharing about your 5 star experience.

Dear Rafael, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival and that you were unable to enjoy the pool. I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Tim Lewin, GM

Dear Suzanne, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Tim Lewin, GM

Thank you for staying with us. We appreciate your feedback.

Dear Diondra, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Tim Lewin, GM

Dear Sylvester, It is wonderful to hear that you enjoyed your stay and our happy hour. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Tim Lewin, GM

Dear Rashad, Thank you for your time in sharing your kind review, and please visit us again. Best, Tim Lewin, GM

Dear David, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Best, Tim Lewin, GM

Dear Whitney, Thank you for your time in sharing your kind review and please visit us again. Best, Tim Lewin, GM

Dear Sylvester, We appreciate your positive recommendation and would like to extend a warm welcome for you and your family to settle in again anytime. Thank you! Best, Tim Lewin, GM

Dear Karen, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Tim Lewin, GM

We truly appreciate your business.

Dear James, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Tim Lewin, GM

Dear Jeanne B., We are thrilled that we provided you with a lovely stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Tim Lewin GM

Dear Robin D, We sincerely appreciate your valuable feedback regarding your stay with us. We are thrilled to hear that you enjoyed all aspects of your visit. Thank you for taking the time to share your thoughts, and we look forward to the pleasure of hosting you again soon. Best, Tim Lewin, GM

We are delighted you had a 5 star experience.

Dear Claudia V, We love it when guests use the words clean, quiet, and amazing to describe their stay at our Embassy Suites by Hilton St. Louis St. Charles; thanks for making our day! It was a pleasure to host you; we hope you will visit again soon. Best, Tim Lewin GM

Thank you for taking the time out of your day to share your experience at our property. The team appreciates the feedback.

Dear Michele, I regret that our Pet Policy was not effectively communicated to you; please forgive us. This pet fee is used for a deep cleaning upon your departure to restore the room to its original condition and accommodate future guests with allergies. We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you and your pet again. Sincerely Tim Lewin GM

Dear cherish, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our accommodations continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Tim Lewin GM

Dear jon, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Tim Lewin GM

Dear Deana, Thank you for being our guest and for taking the time to share your experience. I’m delighted to hear our friendly service made for a pleasant visit! We appreciate your patronage and hope you will visit us again soon. Best, Tim Lewin GM

Dear Norm, We are happy to hear from you and appreciate your review. We are delighted that you enjoyed your stay overall. I apologize for the condition of your toilet, and I have taken note of it. Your honest feedback is valuable to us as it helps us improve future guest experiences positively. Best, Tim Lewin GM

Thank you for staying with us.

Dear John, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Tim Lewin GM

Dear Darryl, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Tim Lewin GM

Thank you for sharing a review regarding your wonderful experience at our property. We

We are delighted you had a 5 star experience.

Our team is delighted you had such an amazing experience. We appreciate your business and thank you for sharing.

Dear Ashley Elizabeth, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Tim Lewin GM

Dear Linda, Thank you for your review of our hotel. We strive to provide an exceptional experience and apologize for not meeting our high expectations on this occasion. We value your patronage and eagerly anticipate the opportunity to offer a future stay that aligns with our high standards in every aspect. Sincerely, Tim Lewin General Manager

Dear connie, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Tim Lewin GM

Dear Kent, I really appreciate your taking the time to review our hotel. A good stay begins and ends with an efficient and pleasant front desk experience. I hope you will forgive us for the delay you experienced and will allow us another opportunity to make your stay the best it can be from start to finish. Sincerely, Tim Lewin GM

Dear Victoria,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that our high cleanliness standards and warm hospitality made for an enjoyable stay! We appreciate all of your valuable feedback, as it allows us to monitor and enhance the total guest experience. It was a pleasure to host you, and we can't wait to welcome you again.Best,Tim LewinGeneral Manager

Dear Dr.,What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again.Best,Tim LewinGeneral Manager

Dear Nolvia,Thank you for sharing this superior rating of your experience, and we look forward to your return. Best,Tim LewinGeneral Manager

Our team is thrilled you had such a great experience at the property. Thank you for sharing about your 5 star experience.

Dear Jeffrey David,Thank you for reviewing our hotel. We strive to provide an exceptional experience and apologize for falling short of our expectations. We value your business and look forward to providing a future stay that aligns with our high standards in every way.Sincerely,Tim LewinGeneral Manager

Thank you for sharing your 5 star experience. Our team works hard to ensure you have an impeccably clean room and a warm friendly environment.

Our team appreciates your business and your feedback. Thank you.

Dear Richard,I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again.Best,Tim LewinGeneral Manager

Dear Gregory,Thank you for your kind comments. I am thrilled to hear we provided you with an excellent stay. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon.Best,Tim LewinGeneral Manager

Dear Andrew,Thank you for your generous review. It was a pleasure to host you, and we hope to welcome you again soon.Best,Tim LewinGeneral Manager