Ratings based on 707 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from D

Small Girl Scout stay

Posted Aug 8, 2016
The check in lady didn't talk much and didn't give me a price, so I checked my online bank account and I was overcharged $50. I called to the front desk and she acknowledged it and stated a credit would be showing up on my statement. I still have not seen the refund.
Comment from Hotel Management
by Tim L., Hotel Management
I am sorry to read that our check in staff was not engaging. We will address this situation. At check in you should also be made aware of the $50 deposit that is held on your account to allow you to charge items to your room such as room service, restaurant/bar, coffee, or even a movie. Any remaining balance is released upon check out. Some banks take 3-4 days to place that money back in your account.
5 out of 5
by A verified traveler

Great Customer Service from every employee

Posted Aug 1, 2016
The hotel was one of the best experiences at a hotel I have ever had regarding the customer service approach. My only criticism is the hotel needs weights in the weight room, it's really just cardio and light Dumbbells.
Comment from Hotel Management
Aug 5, 2016 by Tim L., Hotel Management
We appreciate your positive comments regarding our staff. We will share your feedback with the team.
4 out of 5
by A verified traveler

Embassy Suites

Posted Jul 26, 2016
Was a nice, clean hotel. Was close to interstate and restaurants. Free drinks from 5:30-7:30 a plus. Free breakfast. Plenty of elevarors. Room was large with microwave and refrigerator.
Comment from Hotel Management
Jul 31, 2016 by Tim L., Hotel Management
We appreciate you sharing about your experience. Thank you.
5 out of 5
by A verified traveler from Kansas City, mo

Awesome place to stay!

Posted Jun 12, 2016
I was very impressed with the hotel and the room. The breakfast buffet was really good!
Comment from Hotel Management
Jun 15, 2016 by Tim L., Hotel Management
We are glad to read that you enjoyed your stay so much. We look forward to serving you again soon.
5 out of 5
by Mary

Great place

Posted May 9, 2016 on Hotels
This is a great hotel in the shuttle service run by the embassy to go into st. Charles the casino and other nearby places was excellent. Only downside is there is crazy road construction around this hotel and it can be tricky to even figure out how to get into and out of
Comment from Hotel Management
Jul 16, 2016 by Tim, Hotel Management
We appreciate your comments regarding your experience at our property. We are happy to read you enjoyed your time. We appreciate your patience with the construction the state of MO is doing in the area. We are working with MODOT and the city of St. Charles to place additional wayfinding signage.
5 out of 5
by Victoria

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Tim, Hotel Management
Thank you for your positive review of our property. We will share your experience with our team. We appreciate your business.
5 out of 5
by Brian

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Tim, Hotel Management
We are glad to see that you enjoyed the hotel so much. Thank you for your business.
5 out of 5
by George

Posted Apr 14, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Tim, Hotel Management
We appreciate your positive feedback. Thank you for your business.
4 out of 5
by A verified traveler

Nice location

Posted Apr 12, 2016
Pros: Breakfast, location
Cons: A/C - Heater is loud.
Location: Great location.
Overall - Good. I called front desk at night asked for late check-out, the person who I talked to told me he can give me only up to noon. I called again in the morning and the lady gave me till 1:00 pm. Should they have granted it the first time I called?
Comment from Hotel Management
Apr 14, 2016 by Tim L, Hotel Management
We appreciate your feedback. We will have a member of our engineering staff check the air conditioner to ensure it is operating properly. To answer your question regarding the later check out, the morning crew is able to assess the actual flow of business while the evening crew is making their decision based upon what we anticipate the flow of check outs and check ins. Therefore, the decisions made may be slightly different.
3 out of 5
by A verified traveler

St louis

Posted Apr 12, 2016 on Hotels
Ice maker broke on our floor. Restaurant was not open on Sunday till 5. And they tried to over charge me on room rate
Comment from Hotel Management
Jun 25, 2016 by Tim, Hotel Management
I apologize to read that you had trouble with billing and the working order of the ice machine. Please contact us to address your concerns. We want to make it right. In the meantime, I will have our engineering team ensure each floor's ice machine is in working order. In addition to our restaurant, Cyrpus Grille, we offer a menu in our Caffeina's Marketplace. Caffeina's is open all day starting at 7AM.