Ratings based on 778 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Cons: Breakfast - made to order items were the same all four mornings; very few fruit choices - bananas only offered one day; extremely weak coffee
Overall it was avoid experience. Surrounding roads have been reconfigured, making arrival very confusing. The hotel was clean and the workers were friendly.
4 out of 5
by A verified traveler from st louis

Ok I guess

Posted Apr 25, 2017
As we first arrived staff was great, got our room and smelled of smoke horribly. So the staff accommodated me with another room, this room smelled like mildew and they had an ozone machine running to try to kill the smell. We kept the room ( I bought air fresheners). Other than the smelly room it was an okay experience, had a few other small issues like breakfast wasn't opened on time and we wasn't able to eat and only 3 elevators took awhile to catch during peak times. Seemed high priced for overall experience
Comment from Hotel Management
May 2, 2017 by Tim Lewin, Hotel Management
We are so sorry that we did not deliver a 5 star experience for you. We will investigate the cause of the smell in your second room. This is not typical of our hotel and want to ensure that everything is in working order. We will also address the issue of timeliness with our breakfast team. We appreciate your feedback. It is through comments such as yours that we can improve our service and all of our guests' experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

St Charles, MO Embassy Suites

Posted Apr 3, 2017
Next to Convention Center, I was attending. Terrific staff, always a smile and very accommodating. King size bed was very comfortable. Mattress cover kept slipping off. Room was relatively quiet. Evening Happy​ Hour was a very pleasant surprise. Complimentary drinks and bar snacks; nachos, dips, crudite. Breakfast was a full hot meal with custom-made eggs and pancakes. Really good sausages. Food at restaurants was good, especially compared to the caterer from the conference center. Available shuttle service very convenient to sights, commercial areas, entertainment and restaurants. Hotel is near highway and inconvenient to walk to outside services, but 15-20 minutes from the airport. Front desk setup very awkward; separate desks​ broken into​ 5 individual​ open units. Couldn't tell front, back or behind. Don't know which person belonged where. Looked cluttered. Concierge desk was never manned. Room "directory" info didn't provide enough info. No names, hours or menus from eating and drinking establishments of the hotel. Directions on use of TV, show guide, or ppv movies. Couldn't reset time on radio, thus couldn't set alarm. Complimentary hospitality tray sent to room wasn't appropriate. Only packaged snacks, chips, cookies. Candy bars and sodas. No fruit, cheese, sparkling water or juice. Just junk! Don't bother. Pool and exercise area were fine but lots of kids were allowed to run around the lobby area, unaccompanied and dripping water on the floor making it slippery
Comment from Hotel Management
Apr 4, 2017 by Tim Lewin, Hotel Management
We appreciate you taking the time to provide such a detailed review of your experience with our property. You have provided some excellent suggestions for us to review.
5 out of 5
by James

Posted Mar 23, 2017 on Hotels
A very clean, well run hotel and the room service meal was superb! Very satisfied.
Comment from Hotel Management
Mar 27, 2017 by Tim, Hotel Management
We are delighted to know that we delivered a 5 star experience for you. We appreciate your business.
5 out of 5
by Pamela

Excellent hotel

Posted Mar 21, 2017 on Hotels
The staff, the rooms, the service and food were all way above expectations
Comment from Hotel Management
Mar 27, 2017 by Tim, Hotel Management
Our staff is pleased to know that you had such an excellent experience at our property. We are glad to know that we exceeded your expectations. Thank you for your business.
5 out of 5
by Linda

Posted Mar 14, 2017 on Hotels
Our stay was fairly well. We ordered Spinach Artichoke dip form the Bar and was highly disappointed that it was basically a can of spinach with some cheese melted on top. Very disappointing for such an upscale Hotel.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Thank you for sharing your comments. Our recipe and standards are definitely different than how you described the spinach artichoke dip. I will have our executive chef and food and beverage director visit with our culinary team and ensure this dish is being prepared to our recipe and standards. Thank you for your feedback.
5 out of 5
by Ted

Vacation

Posted Mar 12, 2017 on Hotels
It was great
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
We are delighted you enjoyed your stay so much. We appreciate your business and thank you for taking time to share about your experience at our hotel.
5 out of 5
by Marti

Perfect Stay!

Posted Mar 6, 2017 on Hotels
Our stay was perfect! The room was spacious! That was the BEST part. Having 2 televisions and two areas to sit makes it great for a family. I will be searching for your hotel from now on when I stay places. Thank you!!!
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
We are so pleased that your stay at the Embassy Suites St. Charles was such a great experience that you have become a loyal Embassy Suites customer. We appreciate your business and look forward to serving you again soon.
5 out of 5
by Greg

Lax Dad

Posted Feb 27, 2017 on Hotels
great over night stay
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
We are pleased that you had a 5 star experience at our property.
5 out of 5
by A verified traveler

Posted Feb 25, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
We are glad to have provided you a 5 star experience. Thank you for your business.