Ratings based on 703 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Embassy Suites

Posted Jul 26, 2016
Was a nice, clean hotel. Was close to interstate and restaurants. Free drinks from 5:30-7:30 a plus. Free breakfast. Plenty of elevarors. Room was large with microwave and refrigerator.
5 out of 5
by A verified traveler from Kansas City, mo

Awesome place to stay!

Posted Jun 12, 2016
I was very impressed with the hotel and the room. The breakfast buffet was really good!
Comment from Hotel Management
Jun 15, 2016 by Tim L., Hotel Management
We are glad to read that you enjoyed your stay so much. We look forward to serving you again soon.
5 out of 5
by Brian

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Tim, Hotel Management
We are glad to see that you enjoyed the hotel so much. Thank you for your business.
5 out of 5
by George

Posted Apr 14, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Tim, Hotel Management
We appreciate your positive feedback. Thank you for your business.
4 out of 5
by A verified traveler

Nice location

Posted Apr 12, 2016
Pros: Breakfast, location
Cons: A/C - Heater is loud.
Location: Great location.
Overall - Good. I called front desk at night asked for late check-out, the person who I talked to told me he can give me only up to noon. I called again in the morning and the lady gave me till 1:00 pm. Should they have granted it the first time I called?
Comment from Hotel Management
Apr 14, 2016 by Tim L, Hotel Management
We appreciate your feedback. We will have a member of our engineering staff check the air conditioner to ensure it is operating properly. To answer your question regarding the later check out, the morning crew is able to assess the actual flow of business while the evening crew is making their decision based upon what we anticipate the flow of check outs and check ins. Therefore, the decisions made may be slightly different.
3 out of 5
by A verified traveler

St louis

Posted Apr 12, 2016 on Hotels
Ice maker broke on our floor. Restaurant was not open on Sunday till 5. And they tried to over charge me on room rate
Comment from Hotel Management
Jun 25, 2016 by Tim, Hotel Management
I apologize to read that you had trouble with billing and the working order of the ice machine. Please contact us to address your concerns. We want to make it right. In the meantime, I will have our engineering team ensure each floor's ice machine is in working order. In addition to our restaurant, Cyrpus Grille, we offer a menu in our Caffeina's Marketplace. Caffeina's is open all day starting at 7AM.
5 out of 5
by Robin

Posted Apr 12, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Tim, Hotel Management
We are so pleased to see that you enjoyed your stay at our property.
4 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Tim, Hotel Management
Thank you for sharing about your experience. We appreciate your business.
5 out of 5
by A verified traveler

Posted Apr 3, 2016
Wonderful staff. Very nice hotel. I would stay there again. Great breakfast as well. The room was clean and was very close to downtown.
Comment from Hotel Management
Apr 4, 2016 by Tim L, Hotel Management
We are pleased to read that you enjoyed your experience so much. We hope to serve you again soon.
5 out of 5
by Steven from Quincy, IL

A great stay.

Posted Apr 3, 2016 on Hotels
The crew at the omlet line was excellent. They had a great positive attitude that made my morning. The hotel staff was great at answering any questions we had and did an awesome job making us feel welcome.
Comment from Hotel Management
Jun 11, 2016 by Tim, Hotel Management
We will share your comments with our breakfast chefs. Each of them truly enjoy serving people and it shows. Thank you for recognizing them.