Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

perfect

Posted Dec 6, 2016
Pros: Clean and Friendly
Cons: an airport shuttle would be nice. otherwise perfect
Location: I did not look into things to do as I was there for a trade show in the convention center.
arriving at 7pm I was offered 2 free bottles of water, instructed that there was an open bar going on and if the restaurant didnt allow me to get something to come back and i could get a voucher. My room was perfect! very comfortable king sized bed, a lovely seating area with a sofa and a table. Mini fridge and microwave. If I had been staying for multiple nights it would have been amazing. When I realized there was no Uber or Lyft available in the area to take me back to the airport the front desk called a taxi service for me. - It would have been nice had they offered an airport shuttle.
Comment from Hotel Management
Dec 6, 2016 by Tim Lewin, Hotel Management
We appreciate you taking the time to write such a detailed account of your visit at our property. We are delighted that you found our hotel to be clean and our staff to be warm and welcoming. Thank you for your business.
5 out of 5
by A verified traveler

Posted Dec 5, 2016
I love staying at this hotel anytime I am in the area. The free happy hour and snacks and breakfast are the best.
Comment from Hotel Management
Dec 6, 2016 by Tim Lewin, Hotel Management
We are so pleased to know that you enjoy our complimentary cooked to order breakfast and the evening reception that we offer. These are two Embassy Suites brand pillars that many of our guests find to be the highlight of their stay.
5 out of 5
by A verified traveler from US

Great Staff, nice hotel!!!!

Posted Nov 22, 2016
Pros: Outside of downtown, but still close and accessible to all the stuff around STL.
Every person that worked there was extremely kind and helpful.
Comment from Hotel Management
Nov 22, 2016 by Ron, Hotel Management
Thank you for staying with us, I'm so very pleased to hear our team attended to your needs. Please visit again soon.
4 out of 5
by A verified traveler from US

Friendly Staff-Great Location

Posted Nov 18, 2016
It you're looking for sincere, great service; this hotel hit the mark. From check-in to check-out the staff exceeded my expectations. The hotel is in a great location to restaurants, shopping and downtown. Our shuttle driver was entertaining, he had us all singing 90's songs. There was an abundance of choices to choose from at breakfast and everything was tasty. Oh, and Happy Hour, who does that for FREE? Embassy Suites! One night I had dinner in the Cyprus Grill and my entrée was nicely presented and delicious, and again, attentive, friendly wait staff. The room was spacious, clean, tastefully decorated, and Wi-Fi worked without issue. My only challenge, my room was on the freeway side and it was a bit noisy. I would stay here again, and would recommend this hotel to family and friends.
Comment from Hotel Management
Nov 18, 2016 by Ron, Hotel Management
Thank you for all the kind mentions. Its always a pleasure to hear our guest had a great stay and had the opportunity to check out the area at the same time. We hope to see you in the future.
5 out of 5
by A verified traveler from phoenix, AZ

New favorite hotel

Posted Oct 24, 2016
Pros: Shuttle to and from a local event. Caring staff and free parking. Complimentary breakfast and happy hour were a big surprise. Really great bed .
Cons: Elevators, one not working.
Location: Right off 70, great restaurants minutes away.
Clean, comfy bed,wet bar and separate living room. Complimentary Happy Hour / free drinks and made to order breakfast. Very good Cyprus Grill. Friendly , helpful staff. Beautiful, luxe feel.
Comment from Hotel Management
Oct 24, 2016 by Tim , Hotel Management
We love to hear when our guests have such a great experience at our hotel. We appreciate your business.
5 out of 5
by A verified traveler from Missouri

Would love to stay here again!

Posted Sep 6, 2016
Location is close to everything! Hotel was beautiful and clean!!! Staff always friendly!! Juanita and Sean were wonderful and made the BEST breakfast!!! My husband and I still talk about the omelets being the best we have ever had!! Would love to go back!!
Comment from Hotel Management
Sep 7, 2016 by Tim L., Hotel Management
Juanita and Sean truly enjoy serving our guests first thing in the morning. We will share your comments with them. We hope to serve you again in the near future.
5 out of 5
by A verified traveler from Milwaukee

Posted Sep 3, 2016 on Hotels
Hotel was real upscale. And very nicely upkept.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
We are so glad you were pleased with our accommodations. Our housekeeping and engineering team take particular pride in taking great care of our facility. We thank you for selecting our property for your lodging needs.
2 out of 5
by A verified traveler

Problem after problem

Posted Aug 29, 2016 on Hotels
Reserved at this facility due to shuttle service to amphitheater, only to find out it was cancelled. I specifically called and spoke with a representative before booking, it was never explained to me that the shuttle was through a different venue and could cancel at anytime. Secondly, I booked a king, non-smoking room. Upon arrival was placed in a Queen. I then explained that my booking was for a king. The placed us in a king "smoking" room. The stitch was horrible. Our friend walked in and asked if we were trying to get lung cancer from our room. I then requested to be moved to a king non-smoking as originally booked. The accommodation was made, only to find the next morning that we had no running water in the bath/shower.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
I am so sorry to read about the multiple issues you experienced at our property. Your experience is definitely not our typical level of service and quality provided. I have asked my front office manager to research the issues surrounding your reservation and to review the process we have in place to ensure each guest receives the room they expect. I have asked my engineering department to explain what happened with your water. We did not experience an issue with other guest suites recently so we need to ensure we have fixed the problem that is specific to the room in which you stayed. It is our goal to provide our guests with outstanding lodging accommodations and friendly, warm, personalized service. Our hotel should be a place where you can relax and recharge, be productive, or energize you for the day ahead. I am so sorry we did not meet your expectation or our goals for your stay.
3 out of 5
by A verified traveler

Posted Aug 28, 2016
The room was nice and clean But the beds were hard. And the pull out bed did not have complete set of sheets
Comment from Hotel Management
Aug 30, 2016 by Tim Lewin, Hotel Management
I am so sorry to hear that you did not enjoy our new beds. We changed all of the beds in the hotel in May. Typically the pull out sofa sheets are located in the cabinet under the parlor TV across from the couch. We will remind the team of the importance of ensuring all supplies are in each room. We appreciate your business.
5 out of 5
by A verified traveler

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
We are excited to see that you enjoyed your stay at our facility. Thank you for staying with us.