First, we had pets. I booked this through Expedia but it very clearly states that if you have pets to call the property and make sure you are within the requirements and you pay the fee, etc... I did just that. Called the actual property and informed them of our 2 dogs. They asked their weights and said it was fine, as long as they were under 50lbs. I gave my name and confirmation number and asked about the fee. I was informed that they add on the fee on upon check in. Cool. Perfect.
We arrive to the hotel, go in to check in and get the keys. I ask about the pet fee and tell the desk that I need to still pay it. The woman was totally unaware that I had pets and started to get very huffy because they had no more pet rooms available. I explained that I had called and spoke to someone. I even showed my phone log to prove that I had called their property. She had to call the manager and tell them "just to let you know, I have to turn a room into a pet room" and was not pleasant about it. She ended up changing her tone and then being very pleasant and helpful and got us a room.
The "free breakfast" are pre packaged muffins, nutragrain bars and packaged oatmeal, coffee, hot teas. Ok, cool. I'm not there for breakfast but it's a nice perk but Sunday they had nothing. No coffee, not even cups. Nada. No one was at the front desk and it was 10a. so we couldn't even hunt anyone down to ask. Seems as though no one showed up for work Sunday morning. A bit disorganized but it was fine