Ratings based on 231 Verified Reviews

3.4 out of 5
63% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 25, 2017
The room wasn't cleaned properly. My son found old chapstick under the bed. When we first walked in there was a pair of black underwear on a black chair that blended in so I know it was never checked or cleaned
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
3 out of 5
by A verified traveler

Not so good

Posted Jun 3, 2017
The price expedia charges us was $20 more than the room was. When I questioned the hotel staff as to why our receipt said a queen bed and we got a full bed instead they said thstvwe would have to take it up with expedia. I felt the front desk person should have resolved this instead if hanging out with her boyfriend. When I called expedia they were great and refunded me the $20.I felt it was the hotel's fault for giving us a cheaper room than what we had paid for.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Thank you for being a guest at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. I have shared your concerns with my entire team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
2 out of 5
by Michael

Unclean bathroom answer stains on the walls

Posted Apr 19, 2017 on Hotels
Hair in the tub and on door.. red stains on ceiling and walls
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
Michael, thanks for choosing to stay with us. I am disheartened to read that we did not live up to our usual standards and am truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I hope you will accept my apology on behalf of our housekeeping staff. I have shared your concerns with them so that they can take care of it. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
3 out of 5
by Emilio

Bad condition

Posted Apr 14, 2017 on Hotels
Bathroom sink had a crack and a hole in it, carpet was dirty continental breakfast was bad no one ever at the front desk. Would not stay here again
4 out of 5
by A verified traveler

Posted Apr 11, 2017 on Hotels
Check-in was a little slow, otherwise stay was good.
4 out of 5
for Everyone
by A verified traveler from springfield

Staff was nice

Posted Apr 10, 2017
Lillie at the front desk was very helpful. Housekeeping was very polite. Safe location.
3 out of 5
for Everyone
by A verified traveler

Posted Apr 9, 2017
Beds not very comfortable at all and we had air conditioner on 60 and it never got very cool.
5 out of 5
by Leslie

Comfortable, friendly staff

Posted Apr 5, 2017 on Hotels
Affordable, comfortable with kitchen facilities. Very friendly staff!
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you had a comfortable stay at our hotel and that you valued our affordable rates for accommodations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler from wisconsin

disappointing night in St. Louis

Posted Apr 5, 2017
Cons: Lots. We booked 4 adults and paid more because of it...but we had 2 wash clothes to share. The breakfast could have easily had some fruit out,
Location: Locations was on the west side ...didn't do anything there
I booked this room enroute to St. Louis and we arrived very late. We chose a non-smoking double and paid a lot of money for a room that CLEARLY had been smoked in! My daughter is sensitive and sneezed most of our 8 hour stay. The breakfast was a joke...by 8 am, they were out of muffins, hot water and coffee and the lady was busy at the desk and couldn't get to fill stuff. When she finally went to make coffee, 5 people stood at the desk waiting for a long time to check out. She finally brought out muffins as we were ready to leave so we grabbed a couple to go. I used the lobby rest room at midnight upon arriving and told the gal of two issues...in the morning the issues remained. I feel we paid for a Marriott and got a motel 8!
1 out of 5
by A verified traveler from Illinois

Switched us to another hotel location was horrible

Posted Apr 4, 2017
We had made reservations for Extended Stay off Lackland for 2 queen beds. The afternoon of check in day we received a voicemail that they had overbooked and were changing our location to their "sister" location just down the road. We check in and get to our room. The hallways reeked of pot and God knows what else. It only has one bed, smells horrible, carpets and counters are dirty, the refrigerator is broken and there are cigarette busts in the air conditioner vent. We call the front desk because now our daughter has to sleep on the couch and has no blanket. No apology for the room booking mishap or anything. We could barely sleep because it seemed everyone was partying on our floor. I have to say we have stay at Extended Stays in other cities but this will be the last one. I can't imagine spending more than one night there!