Breakfast served, local and international cuisine, alfresco dining

Reviews of Four Seasons Hotel St Louis

5 out of 5
Four Seasons Hotel St Louis
999 North Second Street, St. Louis, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 710 out of 897 reviews" "
Rating 8 - Good. 118 out of 897 reviews" "
Rating 6 - Okay. 37 out of 897 reviews" "
Rating 4 - Poor. 21 out of 897 reviews" "
Rating 2 - Terrible. 11 out of 897 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Latron, Sikeston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 1 night in Mar 2024
Response from Aoztok on Mar 18, 2024
Dear Latron,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Have a great day.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. And the service is good.
Stayed 2 nights in Mar 2024
Response from Aoztok on Mar 11, 2024
Dear Yan,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future. Have a great week!

10/10 Excellent

Itsuki

Stayed 1 night in Mar 2024
Response from Aoztok on Mar 5, 2024
Dear Itsuki,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back again in the near future. Have a great week!

10/10 Excellent

Husam

Stayed 2 nights in Feb 2024
Response from Aoztok on Mar 24, 2024
Dear Husam,Many thanks for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great day.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved it my staycation was wonderful!!!
Stayed 1 night in Jan 2024
Response from Aoztok on Jan 25, 2024
Dear Jamie,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great day.

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 2 nights in Jan 2024
Response from Aoztok on Jan 20, 2024
Dear Diamond,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future. Have a great week.

10/10 Excellent

Yvonne, CLAYTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not cheap but worth the treat. Get the river view…awesome!
Stayed 1 night in Dec 2023
Response from Aoztok on Dec 25, 2023
Dear Yvonne,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Happy Holidays!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LStosberg on Dec 26, 2023
Thank you for the feedback Jeff! We are so glad you enjoyed your stay and we hope to welcome you back to the Four Seasons St. Louis in the future!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aoztok on Dec 18, 2023
Dear George,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aoztok on Dec 5, 2023
Dear Charles,Thank you so much for staying with us and sharing your experience with us, we look forward welcoming you back in the near future.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Aoztok on Dec 5, 2023
Dear Stephanie,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Have a great week!

2/10 Terrible

Courtney

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst Four Seasons in the world
It is without a doubt the worst four seasons I have ever stayed in around the world. It is dirty- it smells like old cigarette smoke- it is next to a casino- the rooms are more like a Hilton (even the suites)- just atrocious.
Stayed 8 nights in Nov 2023
Response from Aoztok on Nov 20, 2023
Dear Courtney,Thank you so much for sharing your experience as well as the feedback. I apologize for your inconvenience and please let us know if there is anything we can do to turn this experience around. Have a great day!

4/10 Poor

Meggan

Stayed 3 nights in Nov 2023
Response from Aoztok on Nov 21, 2023
Dear Meggan,Thank you so much for staying with us and sharing your feedback. We apologize for any inconvenience and hope that you would give us another chance to restore the faith in you. Have a great week!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Nov 2023
Response from Aoztok on Nov 20, 2023
Dear Daniel,Thank you so much for staying with us and sharing your positive experience with us, we look forward welcoming you back in the near future. Have a great day!

10/10 Excellent

Anita, Arlington Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with close proximity to the Jefferson Expansion, bars and restaurants.
Stayed 2 nights in Nov 2023
Response from Aoztok on Nov 15, 2023
Dear Anita,Thank you so much for staying with us and providing positive feedback, look forward welcoming you back in the near future. Have a great week!

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from LStosberg on Nov 7, 2023
Thank you for the feedback Elena! We hope to welcome you back to the Four Seasons St. Louis soon.

10/10 Excellent

Cory

Traveled with group
Liked: Amenities
Everyone was friendly and delightful
Stayed 1 night in Nov 2023
Response from LStosberg on Nov 5, 2023
Thank you for the feedback Cory! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aoztok on Oct 30, 2023
Dear Kelly,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back again in the near future. Have a great week!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and hotel are excellent! The neighborhood is dirty.
Stayed 2 nights in Oct 2023
Response from Aoztok on Oct 18, 2023
Matthew,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future again.

10/10 Excellent

Queen Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Aoztok on Oct 9, 2023
Dear Queen Bree,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great day.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LStosberg on Oct 4, 2023
Thank you for the feedback! So glad to see you enjoyed your stay Brianna and we hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful the rooms were just perfect and clean
Stayed 3 nights in Sep 2023
Response from Aoztok on Oct 3, 2023
Dear Melody,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

2/10 Terrible

Shelagh

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst Four Seasons I have ever been to -- it does not live up to the expectation of the brand. The location is horrible. While it overlooks the arch from one side, they have barricades to block out how awful the rest of the surrounding neighborhood is. The Horseshoe casino adjacent to the property is smelly, run-down and detracts from the hotel. The driveway is bumpy and dirty and it is right next to a highway and an urban wasteland with bags of trash piled up. The rooms are fine and room service was fine, but nothing is walkable and there are no restaurants nearby that one could choose. It wouldn't feel safe to do so. When I asked the concierge for advice, he said he just moved here, which would seem to make him not the best person for that type of job. His lunch recommendation was not good and far away. Finally, our room was not ready when we arrived at 2pm, but the hotel seemed empty. They made us upgrade for $60 to get into a room. Overall, very disappointing -- I would not return.
Stayed 1 night in Sep 2023
Response from Aoztok on Oct 4, 2023
Thank you so much for your valuable feedback regarding your recent. We truly apologize for your inconvenience and look forward welcoming you back in the future to restore the faith in you. Have a great day!

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Aoztok on Sep 13, 2023
Dear Peter,Thank you so much for staying with us and sharing your positive experience. We look forward welcoming you back in the near future and have a great week.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother/Daughter Pre-wedding Stay
I mean this was THE PERFECT mother/daughter trip. We went to celebrate my daughter’s upcoming wedding. We had dinner and drinks at the outdoor rooftop bar and the next day we got the full on spa treatment at the spa which was fantastic and the nicest spa set up we had ever been to. From the minute we stepped out of the car upon arrival to the minute we got back in the car for departure every employee encounter was top notch. I’m back home now and planning my next trip there with my husband. Thank you for a beautiful and memorable stay.
Stayed 1 night in Aug 2023
Response from Aoztok on Sep 1, 2023
Dear Debra,Thank so much for staying with us and sharing your positive experience. Glad to read that you as well as your daughter had a fantastic stay & experience. Look forward welcoming you and your husband back in the near future. Have a pleasant weekend.

10/10 Excellent

David, St. Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and up to date, and expensive - not in the best area though
Stayed 1 night in Aug 2023
Response from Aoztok on Aug 29, 2023
Dear David,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great week!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was hands down one of the best that I've ever experienced in my life. From the moment I pulled up to the entrance until I departed. The only reason the overall rating was not a five was because I was not sure if I got sick from eating the food there or not. First, I want to say the breakfast was awesome. The meal was served 15 minutes ahead of schedule and the person delivering the meal was very polite, respectful, and professional. The meal itself was delicious!! I enjoyed every bite of it and the fruit toppings tasted very fresh like it was picked out of the garden that morning. Now, I hate to place blame on anyone when it comes to food, but later that day, I had diarrhea really bad. I ate my meal at approximately 10:20 am and the diarrhea started about 2:52 pm. My breakfast consisted of waffles with strawberries and blueberries, syrup, pork sausages, butter, and a glass of water. The night before, I had a coke and red bull from the refrigerator at about 6:00 pm. i went to the Beyonce concert and around 8:30 pm ate a hotdog, chips, and a bud light. Later at the Horshoe Casino, I had a cup of rootbeer from the beverage center. After I left the hotel the next day. I went to a Circle K and bought a bottle of Fiji water. So, I am not sure, if it was the food from the hotel or from someplace else. I just wanted you to be aware.
Stayed 1 night in Aug 2023
Response from Aoztok on Aug 28, 2023
Dear James, Thank you so much for staying with us and sharing your experience. I do hope that you are feeling much better now and will certainly share your feedback with the team, follow up with you directly. Have a great week!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Aoztok on Aug 28, 2023
Dear Kendall,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great day!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023
Response from Aoztok on Aug 26, 2023
Dear Sean,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the future.

10/10 Excellent

Dana

Stayed 1 night in Aug 2023
Response from LStosberg on Sep 11, 2023
Thank you for the feedback Dana! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It didnt feel like we were actually in St Louis. It was like its own place. We will be going back
Stayed 2 nights in Aug 2023
Response from LStosberg on Aug 20, 2023
Thank you for the feedback! We cannot wait to welcome you back to the Four Seasons St. Louis!

2/10 Terrible

Shalini

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Poor service
Beautiful building and amenities but terrible service. Nightlight was flickering as soon as we arrived late and was on hold for a long time to just get to front desk (everytime i called) and then was told someone would come fix it. Never came and we wanted to go to the casino but waited so long we ended up not going. Then 2nd say needs made but no towel refresh, cup or coffee or creamer refills and had to call next morning for it. When checking out asked to come to deal which I had to challenge twice before being allowed to check out by calling. I can’t believe we paid so much money for such poor service. Did appreciate late check out.
Stayed 2 nights in Aug 2023
Response from Aoztok on Aug 21, 2023
Dear Shalli,Thank you so much for staying with us and sharing your experience. I truly apologize for this and will be in touch with you directly to address your concerns. Have a great week.

10/10 Excellent

Joya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot and this was the best experiences. My every need qas meet
Stayed 1 night in Aug 2023
Response from Aoztok on Aug 7, 2023
Dear Joya,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aoztok on Aug 6, 2023
Dear Thomas,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from LStosberg on Jul 31, 2023
Thank you for the feedback Brian! We hope to welcome you back to the Four Seasons St. Louis soon.

6/10 Okay

Maria

Stayed 2 nights in Jul 2023
Response from LStosberg on Jul 25, 2023
Thank you for the feedback. We hope to welcome you to back to the Four Seasons St. Louis!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from LStosberg on Jul 25, 2023
Thank you for the feedback Austin! We are glad you enjoyed this stay and we hope to welcome you back to the Four Seasons St. Louis!

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from LStosberg on Jul 23, 2023
Thank you for the feedback! We are glad to see you enjoyed your stay and we hope to welcome you back to the Four Seasons St. Louis!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from LStosberg on Jul 18, 2023
Thank you for the feedback! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from LStosberg on Jul 17, 2023
Thank you for the feedback! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property with top of the class amenities. Clean room, beautifully designed and furnished, lavish amenities. Cannot complain about a single thing. Extremely pleasant staff.
Stayed 1 night in Jul 2023
Response from Aoztok on Jul 10, 2023
Dear George,Thank you so much for staying and sharing your positive experience with us. We look forward welcoming you back in the near future again.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel. The pool area is stunning. We really enjoyed standing outside and watching boats on the river. The adjacent area to the north is a bit abandoned though, and our Google maps kept routing us through barricaded off streets, thinking we could access the hotel from them.
Stayed 2 nights in Jul 2023
Response from Aoztok on Jul 10, 2023
Dear Margaret,Thank you so much for staying and sharing your positive experience with us. We look forward welcoming you back in the near future again.

6/10 Okay

Katie

Stayed 1 night in Jul 2023
Response from Aoztok on Jul 10, 2023
Dear Katie,Thank you so much for staying and sharing your experience with us. We look forward welcoming you back in the near future again.

10/10 Excellent

Francis, Carmel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near a no tell motel and connected to a casino
Stayed 1 night in Jul 2023
Response from Aoztok on Jul 8, 2023
Dear Francis,Thank you so much for staying with us and we look forward welcoming you back in the near future again. Have a great weekend.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aoztok on Jul 5, 2023
Dear Michael,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back again in the near future. Have a great day!

10/10 Excellent

clint

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early and they got us into our room before normal check in times.
Stayed 1 night in Jul 2023
Response from LStosberg on Jul 5, 2023
Thank you for the feedback, we are glad we could accommodate that request. We hope to welcome you back in the future!

10/10 Excellent

Rachel, Festus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service in the spa and room service. Spectacular views of the Arch and Riverfront.
Stayed 2 nights in Jul 2023
Response from Aoztok on Jul 3, 2023
Dear Rachel,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future. Have a great week!

10/10 Excellent

Tim and Cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is awesome
Stayed 1 night in Jun 2023
Response from LStosberg on Jun 28, 2023
Thank you so much for the feedback! We hope to welcome you both back to the Four Seasons St. Louis in the future!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Aoztok on Jun 26, 2023
Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future again. Have a great week!

10/10 Excellent

Brett

Stayed 2 nights in Jun 2023
Response from Aoztok on Jul 10, 2023
Dear Brett,Thank you so much for staying and sharing your positive experience with us. We look forward welcoming you back in the near future again.