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Reviews of Hampton Inn St. Charles St. Peters

2.5 out of 5
Hampton Inn St. Charles St. Peters
3720 W Clay St, St. Charles, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No issues with our stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Brenda

Liked: Amenities
Awesome
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Tina, Woodinville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty reasonably priced
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

nandakumar

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Bathroom door needs a lock Toilet won’t flush well
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

4/10 Poor

Joshua, Belleville

Traveled with group
Disliked: Property conditions & facilities
Tired facility, needs a refresh. Doesn't compare to most other Hampton properties. Staff, while courteous, had difficulty managing the reservetion details and double charged my card.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 Terrible

Laura

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Good

Diana

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice. lots of restaurants across the highway 1 mile away. Expected better internet for the price of this hotel. Lack of ease as to how to upgrade to work quality internet. Nightmare disconnects when trying to work from the room using a teams meeting disconnected repeatedly. I didnt think i would need to call ahead about this matter. Manager was unreachable about this issue. Could have had instructions in the room if you need to work from your room. I just assumed that for the price of this room this was not going to be a problem. i inquired about it the night before my meeting and got no help or instructions.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Jonathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The carpet in the hotel room appeared it wasn't vacuumed in days. My socks were dirty after walking around in my room. There were many long hairs in the bathroom and embedded in the towels. The shower drain took a long time to drain and I couldn't finish the shower without the bathtub filling up with water.
Response from General Manager on Mar 18, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Adam

Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean& parking was great check in was smooth & checkout was excellent
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Layton, Acworth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and convenient location
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice breakfast. Good for 1 night passing through.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check in to my stay there& check out was great& breakfast was good& ladies working in breakfast area was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not honor my Expedia booking when I went to check-in. Said they had no availability. No other explanation was given. Would never book at this Hampton Inn and may never book at any Hampton Inn in the future.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Excellent

Marilyn

Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much no issues at all.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

Richard

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
We picked this hotel because it had a hot tub, but when we checked in we were tild that the hot tub has been down for some time now and dont know when it would be fixed. I wish the website stated that because we wouldve never stayed there. When we arrived they assigned us to a dirty room but it was fixed without an issue. For being a hotel by hilton, it felt more of a motel then a hotel. Staff was nice and friendly just the property was not what we expected.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Excellent

Alice

Great place! Clean and up to date!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

Carl

Liked: Staff & service
Needs to be refurbished. Shower control was stiff and didn’t shut off on first try. Toilet required multiple flushes to dispose of all waste. High fan setting on thermostat did not work.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Elise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff when above and beyond when I lost something in our room and didn't realize until after check out. Housekeeping noticed in the sheets and was able to find my son's SMO braces.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beds were comfy, staff were very friendly. Breakfast was great! We didn't have time to enjoy the pool but looked nice.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Mary

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a some hiccups
Having no vending on each floor is very inconvenient. I do not want to go down to the lobby in my PJs if I decide I want a latte snack. Do not like this about this hotel. Also we have an EV and was told that you have a charger. The charger did not work. It was out of order. We had very little charge when we arrived and we had to drive even further to charge. The service was on point and the room was nice. Also the hot tub was down ☹️
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

Angela

Traveled with family
Disliked: Property conditions & facilities
Could be better
I had two rooms booked. One for myself and one for my mother. My daughter requested conjoining rooms and to our luck they had one available. The bell carts at this location are a third of the size of a normal bell cart and took me several trips. The rooms are set up differently than what we are used to.To start, the bathroom has a barn door with no lock. My mother's bathroom door didn't even slide closed because the track was uneven causing the door to be slid across the floor. Second, we thought there was no closet, but later found it behind a curtain near the outside wall. Third, one of the door knobs to the conjoining room fell off everytime you tried to open the door. The doors between the conjoined rooms were dirty on the inside. Fourth, the mini fridge in both rooms did not cool so we had no way to cool our food. To top it off, after I got into my pj's the smoke alarm began to beep. I waited around wondering if I could still sleep with the noise and hoping that maybe it would go away... but it didn't. So, I got dressed and headed to the front desk. The night clerk was unable to find any spare batteries. The only thing they could offer me was to switch rooms. With a brand like Hampton, one would expect the rooms to be in tip-top shape, but that was not what we received. Upon check-out, the manager offered us points as compensation, but because I booked through a thrid party and got a promo on my rooms I could not receive compensation.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

Jon

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Meh. You won't regret it, but you won't enjoy it.
The Good: Complementary apples in the lounge Water bottle refiller Fitness facility with good set of dumbells Breakfast area stayed open overnight, some snacks, a microwave, and a toaster The Bad: Apathetic staff Pool heater not working Pool towels the size of a hand towel Hot tub not working One fitness facility AC not working Room AC sounded like it was going to explode Staff would not make a second room card for a family of four Tub covered in hair, like someone just shaved and didnt wash out the hair Room window shade would not close Asked for extra towels, they never came Bedside outlet broken
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very handy for our family visit. Hamptons have it all together!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

Rodrigo, San Angelo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Called the front desk before check in and they put me on hold to then hang up on me after waiting a sold 10 mins. Found a syringe behind the TV. Had to go up to the front desk 3 times to have our room key re activated.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 Good

craig

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Over 15 minutes to get checked in and for staff to man the desk at around 5:25 pm 2 Dec, Person showed up around 5:43 pm. Tea and hot coca available while waiting at a vacant front desk. I knocked, and called with no response to either.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

4/10 Poor

DINESH

Business traveler
Disliked: Cleanliness, property conditions & facilities
Main Doors were locked and werent unlocking even with key during night time. Rooms are very old. Some staff were good during night. Some werent helpful at all. Felt like motel 6 and over paid for it. Definetly not hamptons reputation
Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

4/10 Poor

Andrew

Stayed 5 nights in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 Terrible

Darlene

Liked: Room comfort
Disliked: Staff & service
Tried to check inn at 2:30 room was not ready and didn’t know when it would be ready. Returned at 6:00 no one at front desk, waited, had to knock on desk to get attention. Young man looked like we woke him from a nap!!! We were suppose to have a king bed and it was a queen. Room was small ment for single person. Not our usual Hampton Inn!!!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay
Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

julie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK - the first room we went too was having work done in it - ladder and tools in the room- and key cards were not working for entire stay. Staff had to let us into room every time. Very challenging- but we managed.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Abbie

Liked: Cleanliness, property conditions & facilities
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

PHILIP M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and location was good to where we wanted to be.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 Terrible

Patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 Terrible

Doris

Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

6/10 Okay

Jim

Traveled with partner
Liked: Amenities
Door "bang" when shut. Woke up 5:30am with banging doors. Double charged for room & trying to get my money back. Computer was not working at check in. Front desk people not friendly. Nice people working breakfast area & food was good. No eating places near the hotel...rather out in no man's land.
Stayed 2 nights in Nov 2023
Response from Stephanie on Nov 25, 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the door noise and are sorry to hear about the disturbance you experienced due to banging doors. Regarding the double charge, we recommend contacting our management team directly for assistance with your refund. We apologize for the inconvenience caused by the computer issue at check-in. Our front desk staff typically strive to provide a friendly service, so we regret if this was not the case during your stay. We appreciate your positive comments about our breakfast and will pass them along to our staff. While we are located in a more secluded area, we hope this did not hinder your overall experience. Thank you for choosing to stay with us.

4/10 Poor

Elaine, Mt vernon

Traveled with partner
Liked: Cleanliness, staff & service
We stayed here about a month ago. Key cards did not work. After 4 trips, from 3rd floor, still did not get a key. Manager had to let us in room at midnight. So, we give it another, our last try, and key cards still no not work to first room. We exchanged rooms, no remote for tv. Manager took one from another room, does not work. Finally found one that worked. Light bulbs burnt out in several lamps, turn bath on for a shower. Water won't shut off, shower head did not work. Had to get manager to shut water off, as knob, stuck. Will never stay at another Hampton. The stress, the fact that we are traveling with an older person that has anxiety, heart and breathing problems, just caused unnecessary anxiety for us.
Stayed 1 night in Nov 2023
Response from Stephanie on Nov 25, 2023
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay with us. We understand how frustrating it can be when key cards do not work and appliances are not functioning properly. We have shared your feedback with our management team to ensure that these issues are addressed promptly. Your comfort and satisfaction are important to us and we apologize for any unnecessary anxiety you may have experienced. We appreciate your feedback and will strive to improve based on your comments.

8/10 Good

Bonita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place served it's purpose. The staff was very friendly and the room was clean. However, if you need a closet to hang up anything or an iron, you are out of luck.
Stayed 1 night in Nov 2023
Response from Stephanie on Nov 24, 2023
Hello Bonita,Thank you for taking the time to provide us with your feedback. We're glad to hear that our staff was friendly and that your room was clean. We apologize for any inconvenience caused by the lack of a closet and iron. We appreciate your valuable input and will take it into consideration for future improvements.