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Reviews of Craigshire Suites

3 out of 5
Craigshire Suites
1881 Craigshire Rd, Maryland Heights, MO

Reviews

7.0

Good

Rating 10 - Excellent. 336 out of 1104 reviews" "
Rating 8 - Good. 311 out of 1104 reviews" "
Rating 6 - Okay. 166 out of 1104 reviews" "
Rating 4 - Poor. 110 out of 1104 reviews" "
Rating 2 - Terrible. 181 out of 1104 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, amenities
Great customer service
Stayed 7 nights in Apr 2024

2/10 Terrible

Kaylen

Traveled with partner
Disliked: Amenities, property conditions & facilities
I checked in and checked right back out- i was reluctant to even check in because of how the property looked when i pulled up. These are run down apartments surrounded by very sketchy looking individuals. As soon as we walked in our room we were hit with the smell of cigarette smoke (a non smoking room) I’m 4 months pregnant and didn’t want to be sick or risk my babies life so we left immediately. There is no front desk so we had to talk to a lady through a zoom video meeting. She was extremely short and unfriendly. Don’t waste your time or money staying here. Very scary. Dont trust the 7 stars- they’ve obviously paid for good reviews.
Stayed 1 night in Apr 2024

2/10 Terrible

Alex

Disliked: Cleanliness, property conditions & facilities
At this property if you check in after hours you have to go through a operator on a virtual kiosk, my room needed to be redone like the carpet was long over do for new carpet there was a questionable stain on the carpet that might have been blood, the area this hotel was in was cool, fyi if your looking for a cheap hotel for a night pass this one up and go with extended stay or best western
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, property conditions & facilities
A bit far from restaurants.
Stayed 1 night in Apr 2024

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Well to tell he truth i was creeped out there was a women out side the door to my room the whole night with a b a bunch of boxes and she was there every time i opened the door i could not get a hold of anyone in the office and couldn't sleep
Stayed 1 night in Apr 2024

2/10 Terrible

Christine

Traveled with family
Disliked: Amenities
Discusting, dirty,massive gagging smoke s.ell, dirty sheets, poor maintain ence, aweful virtual che k in, hard to find room, very run down. I would rathersleep in my car.
Stayed 1 night in Apr 2024

2/10 Terrible

Nikeriya

Stayed 1 night in Mar 2024

2/10 Terrible

Cory

Disliked: Cleanliness, amenities, property conditions & facilities
Onsite staff was very friendly. But this property has major issues such as odorous rooms, cleanliness of the surfaces and sheets. It was endured but I won’t book again.
Stayed 2 nights in Jan 2024
Response from Katherine on Feb 2, 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Good

Amarietta

Stayed 1 night in Jan 2024
Response from Katherine on Feb 2, 2024
Thank you for your feedback!!

2/10 Terrible

James

Disliked: Room comfort
Waited in the lobby for ten minutes…the monitor was not working. Had to call and finally reached someone who didn’t speak english well. You should alert people that the guest will never see a human during check in. I’m going to blast you on social media.
Stayed 1 night in Jan 2024
Response from Katherine on Feb 2, 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on Feb 2, 2024
Thank you for your feedback!!

8/10 Good

Dashia'Nera

Stayed 2 nights in Jan 2024
Response from Katherine on Feb 2, 2024
Thank you for your feedback!!

2/10 Terrible

Freddie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed there four years ago and it was very nice. They no longer have breakfast although it was listed. No kitchen supplies although it was listed. The room they gave us was dirty, we left I would not stay there the whole area was dirty and need a lot of maintenance.
Stayed 7 nights in Dec 2023
Response from Katherine on Feb 2, 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okay

wane

I like the room and it was clean but it had a heavy smell of cigarettes in the outside was just so dirty and dog poop was everywhere that's what I didn't like
Stayed 1 night in Jan 2024
Response from Katherine on Feb 2, 2024
Thank you for your feedback. We are glad that you liked the room. We will work hard to address the areas of trash and dog feces. Thanks for letting us know.

4/10 Poor

Demetria

Straighten up
In the room was ok could use a vacuum but the outside presentation was horrible trash everywhere outside
Stayed 1 night in Dec 2023
Response from Katherine on Feb 2, 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Excellent

Kiele

Stayed 1 night in Dec 2023
Response from Katherine on Feb 2, 2024
Thank you for your feedback!! We are glad you enjoyed your stay and look forward to your next visit!!

2/10 Terrible

Tahji

Stayed 2 nights in Dec 2023
Response from Katherine on Feb 2, 2024
We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Excellent

Jesse

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Katherine on Dec 19, 2023
Thank you so much for your feedback! We are glad you enjoyed your stay and look forward to your next visit to St. Louis!!

10/10 Excellent

Eric

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Katherine on Dec 19, 2023
Thank you so much for your feedback! We are glad you enjoyed your stay and look forward to your next visit to St. Louis!!

2/10 Terrible

Jacqueline

Stayed 1 night in Oct 2023
Response from Katherine on Nov 23, 2023
We're sorry you are unhappy and not understanding why you continue to extend your stay if you are so unhappy. Please stop by the desk if you would like to discuss.

10/10 Excellent

Guillermo

Stayed 1 night in Nov 2023
Response from Katherine on Nov 23, 2023
Thank you for your feedback! We are glad you enjoyed your stay! We look forward to your next visit to St. Louis!

2/10 Terrible

Jane

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Katherine on Nov 23, 2023
Thank you for your feedback. We are sorry you were unhappy-we'll work hard to address the areas of your concern.Thanks for letting us know.

2/10 Terrible

Lea

Disliked: Cleanliness, property conditions & facilities
I didn’t even go inside to check in the outside was filthy and the people that were hanging out around the property made me feel unsafe
Stayed 1 night in Oct 2023
Response from Katherine on Nov 1, 2023
Thank you for your feedback. We are sorry you were unhappy. Thank you for letting us know.

4/10 Poor

Bryan

Disliked: Property conditions & facilities
Not very good
Stayed 1 night in Oct 2023
Response from Katherine on Nov 1, 2023
Thank you for your feedback. We are sorry you were unhappy - we'll work hard to address the areas of your concerns. Thank you for letting us know.

8/10 Good

Margreta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice suite for the price. Inside is nice. Sketchy looking at first outside. Apparently some people live here full time. But ending up being ok. I would stay here again
Stayed 1 night in Oct 2023
Response from Katherine on Nov 1, 2023
Thank you for your feedback. We are glad you enjoyed stay and look forward to your next visit!!

2/10 Terrible

Margaret

Traveled with family
Disliked: Cleanliness, room comfort
Worst "hotel" I've every stayed at
This property was absolutely awful. (I had stayed there previously when it was a Residence Inn.) I arrived after 8:00, and it was already dark. I couldn't believe it when I discovered the lobby isn't even open ALL WEEKEND! I had to check in at a kiosk in the vestibule, with a clerk who wasn't even on property, and was probably in a different country. After checking in and receiving my key from the kiosk machine, I then drove around to my room. There was trash all over the property, and many of the units looked like they are now apartments. There were Halloween decorations on many of the doors and railings, and bicycles, skateboards, desks, tables and other items laying outside of many units. The back of the property, where my room was, was very poorly lit. When I got to my room, I noticed that there were several pieces of particle board leaning up against the wall next to my door. There was also a file cabinet/nightstand with coins on top of it sitting outside the door, as well as trash. Also, the stairs leaning up to the room were quite uneven and one was broken. Photos from the room are attached. The room smelled terrible, and both the tile floor and carpet were sticky. Unlike the photo from the property, there were zero utensils, cups, or plates in the kitchen. The couch was dirty and had no throw pillows. There was no way I would sit on it, and the only other chair was the desk chair, which was dirty. Overall, the room was stinky, filthy, and unacceptable.
Stayed 1 night in Oct 2023
Response from Katherine on Oct 19, 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Terrible

Leticia

Disliked: Cleanliness, amenities
Very dirty property. They advertise breakfast and coffee but when you get there they don’t have either. It’s says it’s a hotel but they don’t run it like one.
Stayed 2 nights in Sep 2023
Response from Katherine on Oct 19, 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okay

Verified traveler

Traveled with family
When we first walked into the room all you smelled was stale cigarettes.
Stayed 1 night in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okay

Kristy M

Traveled with family and small children, Business traveler
Liked: Amenities
Disliked: Cleanliness
It was very noisy at night. You could here everything from the apartment above. Including the 2 am fight with the girlfriend who was called names I will not repeat on here. Thankfully my small kids were asleep.
Stayed 2 nights in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Terrible

Asia

Stayed 1 night in Sep 2023
Response from Katherine on Oct 19, 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Employees were very helpful and friendly they made my experience well worth it
Stayed 1 night in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you so much for your feedback! We are so glad that our staff were able to help you. We look forward to your next stay in St. Louis!!

2/10 Terrible

Deborah

Stayed 1 night in Sep 2023
Response from Katherine on Oct 19, 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Terrible

Joyce

Stayed 2 nights in Sep 2023
Response from Katherine on Oct 19, 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Good

Tim

Stayed 1 night in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Terrible

Philip

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We actually didn’t spend the night. The unit they gave us smelled very bad and inside out didn’t seem clean. Very poorly maintained. We had nightmares at the thought of staying there! Sorry to be so brutally honest, but I can’t recommend it!
Stayed 1 night in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

4/10 Poor

Jeff

Disliked: Cleanliness
Craigshire nightmare
The place use to be very nice, but now they have long term people almost like an apartment complex. There are trailers with scrap metal on them. They put me right next to the basketball court after i had asked to move the first night. They said they would take care of it but it went on till 2 in the morning if not later each night. They no longer do breakfast, there is no front office person it is all done by a computer. The room had no utensils or anything. Had 2 wine glasses. The ice maker didnt work and a very poor job cleaning as there was trash behind the night stand. The only nice thing is the bed was supper comfortable. Other than that i wont be going back.
Stayed 2 nights in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities
Had a good time
Stayed 2 nights in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Terrible

Stacy, st louis

Stayed 1 night in Sep 2023
Response from Katherine on Oct 19, 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Terrible

Connie

Disliked: Cleanliness
Awful! When u check in u have to talk to a person on video. The area around the place , was trashy looked like i was in a refugee camp. Not very clean in the suite . The only positive was the bed was comfortable.
Stayed 1 night in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. We are glad you enjoyed the comfortable bed. Thanks for letting us know.

6/10 Okay

gopal

Disliked: Cleanliness, property conditions & facilities
1. They assigned a room that was not on the map. The virtual front desk did not have a method to show a new layout that they claimed shows 121 Missing/Poor front desk services.
Stayed 3 nights in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Terrible

RaCelle

I booked a room online and no where online does it say anything about deposit. They then proceed to say that it must be a physical card and won’t accept one from Apple wallet. So I have already paid for a room that can’t be used. They tell me they are cancelling it on their end but I can’t receive a refund because they have a policy that’s not posted. Said it’s everywhere but I was able to book a hotel down the street without a deposit.
Stayed 1 night in Sep 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

6/10 Okay

Mel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

8/10 Good

Emily

Traveled with partner
It’s okay overall.
Stayed 2 nights in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Terrible

TERRY, Port Orchard

Disliked: Cleanliness, amenities
First is an security defense to match Ft. knox...no person, just a machine kiosk in a small locked room. Finally got to my room. These are not "hotels" as we think of them..they are abandoned "dwelling" units from the '60s projects...updated no doubt, but still old. The kitchen and bathroom area were dirty...and worse yet: THE WHOLE HOUSE STANK OF CIGARETTE SMOKE! I didn't even stay there, just turned around, returned my key card, and found another legit hotel.
Stayed 1 night in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, room comfort
Very spacious and clean. Nice root also live in what a great combination.
Stayed 1 night in Aug 2023
Response from Katherine on Aug 28, 2023
Thank you so much for your feedback!! We are glad you enjoyed our spacious and clean rooms.Thank you for letting us know of your stay!!

4/10 Poor

Lanisha

Business traveler
Disliked: Cleanliness, amenities
The check in process is inconvenient! I understand for safety purposes they would need a third party during certain hours, because I did check it towards midnight, but that process was very inconvenient and very tedious. The room also smells like smoke, and you can tell that it was poorly cleaned. if you need something just for one night and you don’t really have a preference on which our room looks like this is the perfect place. This place used to be a hawthorns, which was a horrible hotel to begin with, and was taken over by the new place. I think this hotel is also a permanent place for multiple families to live in due to the stuff on the porches and the entrance to some of the hotel rooms. I slept on the top of the covers because I was worried about bedbugs and the carpet was moist to the touch.
Stayed 1 night in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

10/10 Excellent

Roddette

Stayed 2 nights in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to your next visit to St. Louis!!

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy-we'll work hard to fix the issues you experienced.Thank you for letting us know.

2/10 Terrible

James

Stayed 1 night in Aug 2023
Response from Katherine on Oct 3, 2023
Thank you for your feedback. We're sorry you were unhappy- we'll work hard to address the areas of your concerns. Thanks for letting us know.

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort
I was completely unsatisfied with the property. I checked into my room and quickly checked out I was not satisfied with the property at all.
Stayed 1 night in Aug 2023
Response from Katherine on Aug 14, 2023
Thank you for your feedback. We are sorry you were not happy-we'll work hard to address the areas of your concerns, Thanks for letting us know.