Do not let the updated lobby fool you.
Posted Aug 14, 2016
As the title says do not let the updated lobby fool you. The staff was mediocre at best and it just got worse from there. I only had to go up one floor to my room and did not think I was going to make it there in the old, slow, stifling hot elevators. Seriously it sounded horrendous. When I got to my room the only redeeming quality was that the a/c was on and it was cool. They have updated the figures and furniture to be very modern yet did not replace the old and highly stained carpeting. The wallpaper and curtains were old and dingy and they made no attempt to update the bathroom, let alone thoroughly clean it. There was no bath mat so I used a towel so I did not have to walk on the tile and then used another towel to wipe everything down. I was placed in a room next to the stairwell (you will understand the issue with this shortly), my next door neighbor had a dog who was yapping (I did not know pets were allowed) & above me sounded like a herd of elephants. They should put business/single travelers on the top floor so they may actually get some quiet rest before early morning meetings & flights, just a recommendation. The last night I stated the power went out. The manager was apologetic & offered to comp the evening but he could not do it because I booked thru Expedia. I was then given 2 Chem lights to use to guide me thru the halls, up the stairwell & in my room. No escort with a flashlight. So now as you can imagine the stairwell noise! I do not recommend it!