Ratings based on 1,522 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Thought this would be a nice hotel

Posted Mar 20, 2017
Cons: Everything
When I booked this hotel I thought Hilton's were nice hotels. Overall I was just really disappointed. We booked a King sized room with a sofa bed as well. When we got to our room it was a very small room with a queen bed and no sofa bed. When we went to the front desk they brushed us off and said they had nothing else available They offered no kind of compensation and said all the rooms cost the same. I know I paid at least $10 more for the king size. The A/C also did not work properly. It got up to 76 degrees in our room no matter how low we had it turned down. This hotel also had a bar in the lobby and the bartenders were not friendly at all!! We encountered one nice hotel employee on our way out.
Comment from Hotel Management
Mar 23, 2017 by dwight, Hotel Management
Dear Anonymous, I'm very sorry to see that you did not enjoy your stay with us. While I will not be able to follow up on your specific stay, I will share this feedback with the team in hopes of finding ways to ensure that others don't have the same experience. Thanks for taking the time to provide this valuable feedback. At Your Service Dwight Luna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Pros: The staff was great! Everyone was very friendly and helpful, above and beyond!
Cons: The pool was nice and warm, but a little small for the size of the hotel. It was really crowded the first night we were there.
Location: It was right off the freeway so it was easy to get to any of the major sites in St. Louis.
We would stay again! I didn't love that we had to pay extra for parking, I would have rather had that included. I don't like the feeling of "hidden fees."
Comment from Hotel Management
Mar 23, 2017 by dwight, Hotel Management
Dear Valued Guest, Thanks again for staying with us and for providing feedback on your experience. I'm so happy to see that you will be returning. I don't like the feeling of "hidden fees" either and would direct you to our website on the front screen to the left for full details on our amenities and services including parking. You may be surprised to hear that on most days you would often be the only one in our pool, but I'm sorry it was so crowded during your visit. Be sure and say hi on your next visit. At Your Service Dwight Luna Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport.

Posted Feb 8, 2017
This was my third stay here. Each time is better and better.
Comment from Hotel Management
Feb 13, 2017 by dwight, Hotel Management
Dear Valued Guest, Thanks again for visiting and for being such a loyal guest. We appreciate your feedback and are so happy to see that we are working very hard to continuously improve our hotel. We look forward to your next visit. At Your Service Dwight Luna Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Very clean, convenient location

Posted Dec 29, 2016
Hotel staff was very nice. Hotel was very clean and nice looking. Room was clean and the bed was comfortable.
Comment from Hotel Management
Jan 18, 2017 by dwight, Hotel Management
Dear Cass, Thanks again for staying with us, and for taking the time out of what is I'm sure a busy day to provide feedback on your experience. We are very happy to see that you enjoyed your stay and that our team delivered on our promise. We hope to see you again real soon. At Your Service Dwight Luna Director of rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
Bar was understaffed and had to wait almost 30 minutes for a drink.
Comment from Hotel Management
Dec 28, 2016 by Dwight , Hotel Management
Dear Valued Guest, Thanks again for choosing to stay with us during your Holiday travels. I'm sorry to hear of your wait in the lounge. This is not typical as we normally receive great feedback on our servers and bartender. We will continue to monitor schedule to ensure proper coverage going forward. At Your Service Dwight Luna Director of Rooms
2 out of 5
by A verified traveler from san francisco

Walls too thin between adjoining rooms!

Posted Dec 22, 2016
Hotel stay was ok until I was woken up at 4 am to the noises of the person in the adjoining room getting sick in the bathroom. It was awful. They were making super loud noises for the next 2 hours and I could not go back to sleep.
Comment from Hotel Management
Dec 28, 2016 by Dwight , Hotel Management
Dear Valued Guest, Thanks again for staying with us and for taking the time to provide feedback. While this was not something within our control I do apologize for the situation. We'd be happy to select a non adjoining room for you on your next visit to ensure nothing similar happens again. At Your Service Dwight Luna Director of Rooms
5 out of 5
by A verified traveler

location of hotel was great to airport clean

Posted Dec 19, 2016 on Hotels
Due to extremely poor weather conditions, It was a last minute decision to stay overnight to catch an early morning flight from Lambert Airport. The staff was very accommodating. Only wish there was a better meal selection but what we had was very good.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thanks so much for making us your choice for last minute accommodations. I'm glad we were able to provide just what you needed for your trip. We look forward to seeing you again soon. At Your Service Dwight Luna Director of Rooms
3 out of 5
by A verified traveler

Airlort

Posted Dec 19, 2016 on Hotels
Accessible room was much too far from the elevator!
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Valued Guest, I'm sorry to see that you found the Accessible Rooms to be too far. Unfortunately due to the layout of our building the accessible rooms were placed in that location to ensure a quick and easy evacuation should the need arise based on the stairwell locations. Depending on your needs you might be better off in a different room type that will require less travel to and from versus the accessible features on your next visit. At Your Service Dwight Luna Director of rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Room was small and over looked the first floor roof.
Comment from Hotel Management
Dec 28, 2016 by Dwight , Hotel Management
Dear Valued Guest, Thanks again for staying with us and for taking the time to provide feedback. I'm sorry to see that you were less than satisfied with the size of the room and the view. Hopefully on your next visit you can let us know to place you in one of our larger rooms on the other side that you will most certainly find more enjoyable. At Your Service Dwight Luna Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend Seminar

Posted Dec 12, 2016
I stayed at the Hilton because a continuing education seminar was held at this location. My experience was very pleasant overall. The only drawback: Im still waiting for the coffee filters
Comment from Hotel Management
Dec 28, 2016 by Dwight , Hotel Management
Dear Valued Guest, Thanks again for staying with us during your seminar. I'm happy to see that you enjoyed your stay overall, but apologize for the wait for coffee. At Your Service Dwight Luna Director of Rooms