3 bars/lounges, rooftop bar
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Reviews of Hilton St. Louis at the Ballpark

4 out of 5
Hilton St. Louis at the Ballpark
1 S Broadway, St. Louis, MO

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1004 reviews" "
Rating 8 - Good. 205 out of 1004 reviews" "
Rating 6 - Okay. 186 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 92 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from John on Apr 17, 2024
Thank you for your business and for your review. We appreciate both and hope to see you again soon!

8/10 Good

brandee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property convenience of the area EXCEPT the parking
Stayed 2 nights in Apr 2024
Response from John on Apr 11, 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The property offered many amenities. This place was centered downtown and made for nice walks. Staff was more than courteous and great to work with
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Thank you so much for your business and for your kind review! WE appreicate your business and we hope to see you again soon!

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need a bigger pool and a hot tub
Stayed 1 night in Apr 2024
Response from John on Apr 8, 2024
Thank you for your business and for your review! We appreciate both!

6/10 Okay

Ashley

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our shower had no water pressure and the shower head was hanging half out of the wall. Our room was out of conditioner and body lotion. The safety latch on the door was broken off. There were dark brown stains on the wall by the bed. We asked for 2 towels, twice, and never got them. If we hadn’t been so tired and traveling with children, I would have put more energy into complaining to the front desk.
Stayed 1 night in Apr 2024
Response from John on Apr 8, 2024
Thank you so much for your review and for your feedback. We have alerted both the Engineering and Housekeeping team of the issues so that we can use your feedback to fix the issues in the room and reinforce the training for the Housekeeper responsible for that room. We are extremely grateful for feedback like this...it helps us to improve! Thank you again and we hope to see you the next time you are in the area!

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to go sightseeing
Stayed 2 nights in Mar 2024
Response from John on Apr 8, 2024
Thank you so much for your review and your feedback! We hope you'll come back and see us again soon!

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, property conditions & facilities
Never ready for check in time, has been over an hour, can’t say when it will be ready. Happens every time. Very expensive but unreliable
Response from John on Apr 8, 2024
Thank you for your feedback! We sincerely apologize for the delay you experienced in getting into your room. We will share your feedback and use it to improve. Thank you for your business and your feedback!

4/10 Poor

Gerald

Disliked: Property conditions & facilities
The condition of the furniture and the TV was poor. Bathroom way out-dated. Location was convenient.
Stayed 4 nights in Mar 2024
Response from John on Apr 3, 2024
Thank you for your business and for your review. We're sorry that we did not meet your expectations. We hope you'll come back and give us another opportunity to serve you if you are ever in the area again.

4/10 Poor

Jonathan

Traveled with partner
Liked: Cleanliness, amenities
Having a nightclub on top is noisy for upper floor guests at night given this night club is open till 1am. That’s tough for guests who sleep at 10pm. Also pool is unusable it’s small and full of children. Also expect random rules and changes of rules without prior notice
Stayed 2 nights in Mar 2024
Response from John on Apr 1, 2024
Thank you for your feedback. We apologize that you were not satisfied with your stay, the disruption from 360 and your dissatisfaction with the size of the pool. We do hope you'll give us another chance if you are ever back in the area. We do appreciate your business and we're grateful for the feedback!

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities
The shower drain was broken the fridge didn’t work and we asked for someone to come fix the shower and nobody came to fix it
Stayed 1 night in Mar 2024
Response from John on Apr 1, 2024
Thank you for your business. We apologize that we did not live us to your expectations. We have shared this info with our Engineering team and we will get this fixed, but we apologize that it disrupted your stay.

8/10 Good

Cade

Stayed 1 night in Mar 2024
Response from John on Apr 15, 2024
Thank you for your business and for your review. We hope to serve you again soon!

8/10 Good

Susan, LENEXA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cory Sumpter on Mar 26, 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top bar, loved the convenience to Ballpark Village and thought the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from John on Mar 26, 2024
Thank you for choosing to stay with us and for sharing your feedback. We appreciate both and we hope to see you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from John on Mar 26, 2024
Thank you for your business and your review. We hope you will come back and see us again soon.

2/10 Terrible

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Spend a ton of money to stay, then have to outrageous amount to park your vehicle there. No free breakfast, of course had to pay for which was to expensive. Room was nice and clean but had no commodities in bathroom. Oh and after you almost $400 for room and parking you charged another $50 for like insurance and you don't get that back. Very disappointed wth this hotel. Will never return. Hotel we stayed at last time was way better!!!!
Stayed 1 night in Mar 2024
Response from John on Mar 26, 2024
We apologize that you we did not meet your expectations. We hope to see you again if you are ever back in St. Louis. Thank you for your business and for sharing your feedback with us.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John on Mar 26, 2024
Thank you so much for your business and for your kind review. We hope to be able to serve you again soon!

6/10 Okay

Chenoa

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from John on Mar 19, 2024
Thank you for your business and your review. We hope to serve you again if you are ever back in the area again.

8/10 Good

Ariel

Stayed 1 night in Mar 2024
Response from John on Apr 3, 2024
Thank you for your business and for your review! We hope to see you again soon!

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like how breakfast was not supplied. But overall it was a great stay
Stayed 1 night in Mar 2024
Response from Cory Sumpter on Mar 13, 2024
Thank you for staying at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 Poor

Allias

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They don't a microwave and a refrigerator in the rooms
Stayed 2 nights in Mar 2024
Response from Cory Sumpter on Mar 13, 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

10/10 Excellent

Princess Dianna

Liked: Cleanliness, property conditions & facilities
It was awesome
Stayed 2 nights in Mar 2024
Response from John on Mar 7, 2024
Thank you so much for your business and your review. We hope to serve you again soon!

6/10 Okay

Elizabeth

It was just ok
Stayed 2 nights in Mar 2024
Response from Cory Sumpter on Mar 6, 2024
Thank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

6/10 Okay

Rebecca

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathrooms need to be update the toilets barley flush and the shower is not the best. The cleanliness of the room was questionable.
Stayed 2 nights in Feb 2024
Response from Cory Sumpter on Feb 28, 2024
Evening Rebecca,I hope all is well. We here at Hilton Ballpark would like to thank you for your feedback. Please note that Hotel Leadership will definitely look into your comments to help us elevate our service. If you need anything else, please do not hesitate to reach out.

10/10 Excellent

LINDA, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly & helpful !
Stayed 2 nights in Feb 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

2/10 Terrible

Janeika

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cory Sumpter on Feb 28, 2024
Evening Janeika We appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 Excellent

LAUREN

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to the ballpark, walk right across the street.
Stayed 1 night in Feb 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

4/10 Poor

Andrzej

Stayed 1 night in Feb 2024
Response from Cory Sumpter on Mar 21, 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

6/10 Okay

Aubrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cory Sumpter on Feb 28, 2024
Evening AubreyWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

10/10 Excellent

Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far so good
Stayed 1 night in Feb 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

2/10 Terrible

JESSICA

Stayed 1 night in Jan 2024
Response from Cory Sumpter on Mar 21, 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

4/10 Poor

Johny

Traveled with partner
Refrigerator was turned all the way up, unbeknownst to us, via a dial on the backside. All drinks placed inside froze and burst, causing a huge mess. Hardly any water pressure whatsoever. So little pressure the shower function would not work.
Stayed 1 night in Jan 2024
Response from Cory Sumpter on Feb 28, 2024
Evening JohnyWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

8/10 Good

Tonya

Traveled with partner
Liked: Staff & service, amenities
Needs a little updating but the hotel has the best staff and service Close to many great adventures, venues, and nightlife.
Stayed 2 nights in Jan 2024
Response from Cory Sumpter on Feb 29, 2024
Evening TonyaThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

8/10 Good

Lavin, Louisville

Stayed 2 nights in Jan 2024
Response from Cory Sumpter on Feb 29, 2024
Evening LavinThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 Excellent

Cari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

6/10 Okay

Cody

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
If I could post pictures I would … around the area and inside the property was fun , nice people , welcoming, I could go on…. We were attending the NYE 2024 party in the roof top 360 bar which is in the East tower. We got stuck in the WEST TOWER….when we booked we were not told 11th Floor West tower. So if you book a King Suite Busch Stadium view and want to hang at the roof top bar be sure to book through the hotel directly. We booked our room for $300 and paid $150 per person at the NYE party so we called down stairs ask a lady at the desk if we could be in the east tower and she was rude and told us “ You have to wait in line like everyone else “ we were like What??? We are just asking if you have rooms available in the east tower so when we leave the NYE party we will be in the same tower. LISTEN we knew when we got to the roof top it was going to be a blast IT WAS A BLAST and we were going to be Drunk … we wouldn’t make it far if we had to stay in the West tower. A gentleman got on the phone and said please grab your things and come to the from desk we are going to help you out. We got a new room in the East tower 1 King suite Busch stadium view .Room 1402 … Seriously they could take care of there rooms better, bathroom tub knobs were exposed holes in the walls , made a nasty grinding noise when the water was running, caulk was pealing off … there is no reason for rust to be running down the walls, window seal hanging off the window. A lot of condensation
Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 28, 2024
Evening Janeika We appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
We had an excellent time, the room was good the bathroom could use a little bit of cosmetic attention, other than that it was a great room.
Stayed 1 night in Jan 2024
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

8/10 Good

Timothy

Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 29, 2024
Evening TimothyThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 Poor

Jeremy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Valet parking was full and had to walk a block away to a parking garage to park. Room wasn't very clean with several black hairs in the bathroom and grime buildup next to the toilet. All food vending machines were "out of order" in the entire hotel, and the ice machine on our floor didn't work either. Convenient if you're going to Ball Park Village or a Cards game, but not worth the money otherwise.
Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 28, 2024
Evening JeremyWe appreciate you staying with us at Hilton Ballpark. Your feedback is very much appreciated. The Hotel Leadership will definitely thank this into consideration to help elevate our service. Please reach out if you need anything.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hungry
It was pretty clean but the was orange stains on the underside of the comforter... there was a huge lack of vending machines in the hotel 1 soda machine on every floor but only 1 snack machine in the entire building and nowhere delivers food after 4am
Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 29, 2024
Evening HowardThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 29, 2024
Evening NicoleThank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023
Response from Cory Sumpter on Feb 28, 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

8/10 Good

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason i cannot give a 5 star is due to dirty smelly water backing up in our bath tub that we could not use. The hotel staff took great care letting us know they would fix the issue and even refunded our parking pass to the garage. Nice clean room friendly staff. we will stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Next to ballpark village
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top bar was awesome definitely worth it
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Dale

Liked: Cleanliness, property conditions & facilities
Desk
Stayed 3 nights in Dec 2023