Ratings based on 67 Verified Reviews

3.6 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 18, 2016
Hotel was dated and dilapidated, location is fantastic, and staff is very warm and welcoming. The manager contacted me to inquire as to how to improve my satisfaction with my stay.
Comment from Hotel Management
Nov 21, 2016 by Kim O, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies that you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kim O. Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 18, 2016
Very nice and friendly staff. There is nothing fancy about the hotel, but it was clean and in a good location. I would stay there again.
Comment from Hotel Management
Nov 21, 2016 by Kim O, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim O Front Desk Supervisor
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location and very pleasant staff.

Posted Nov 14, 2016
Location: Forrest Park and walking distance to anything you could hope for.
WiFi did not work well in rooms which drove me to the lobby for access. This also caused poor reception for the TV. Staff were aware of problems and suggested this was caused by a building that had been constructed and they were working on trying to improve access in rooms. Hotel is old but in good upkeep. Carpet was vacuumed and linens were clean, but the bathroom counter did not look like it had been thoroughly cleaned in some time. Room was quiet and heating/cooling was much better than through the wall units. Breakfast is nice because you have hot options. They really could use a little more help keeping up with things - ran out of forks, coffee and hot water often ran out, yogurt was past its fresh date and with only two small trash receptacles garbage was a bit of a problem. Also, no recycle containers anywhere to be found. Would stay again but would push for a room with WiFi access.
Comment from Hotel Management
Dec 7, 2016 by Kim O., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim O.
3 out of 5
by A verified traveler from Spokane, WA

Affordable hotel in the Central West End

Posted Oct 10, 2016
Pros: Great staff--friendly, helpful front desk; pleasant, efficient breakfast workers. Great breakfast. Good location. K-cup coffeemaker
Cons: Broken bed, cramped room & bath, tiny shower, stinky shower curtain. Poor housekeeping--didn't show one day, room dusty, not well cleaned, serviced
Location: The Central West End neighborhood is safe, full of great shops and restaurants around the hotel. We only wish we'd had more time to explore.
The bus stops on the corner and the Metro is within walking distance.The hotel's complimentary breakfast was amazing--an array of cold offerings plus at least two hot entres and fresh-made pancakes daily.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Great location to WashU

Posted Sep 27, 2016
Amazing staff, great location, comfortable and clean, cheap overnight parking, and free breakfast! What else can you want? Fabulous experience. I will definitely be back.
Comment from Hotel Management
Dec 7, 2016 by KimO., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim O.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in central west end

Posted Sep 26, 2016
Good hotel located within walking distance to restaurants and nightlife in central west end. Also within walking distance of the St. Louis Cathedral Basilica which is beautiful. Hotel had surprisingly good breakfast.
Comment from Hotel Management
Dec 7, 2016 by Kim O., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim O.
3 out of 5
Recommended
for Everyone
by A verified traveler from Oak Park, Ilinois

Good for the price and location

Posted Sep 25, 2016
Pros: Location and price.
Cons: Maybe the showers can be redone.
Location: Walking distance to Forest Park, containing walking and bike paths, zoo, museums. In Central West end with lots of restaurants.
Great location, right near the Park and central West end. Bedroom good. Shower is a bit small, and one day, the water temperature was constantly changing.
2 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Excellent staff but room was a bit disappointing.

Posted Sep 19, 2016
Pros: Good breakfast and very friendly staff
Staff was excellent but the room was a bit disappointing. Linens were worn and needed replacing, some of the furniture in the room looks like it had been "repurposed" because it had screw holes in them where it appeared previous things had been bolted to the table. TV was messed up and took 30 min to find a football game that I was trying to watch because the TV channel program was incorrect (every channel was incorrect on the program). Half of the channels did not work. Hotel elevator was extremely slow. However, breakfast was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Great location

Posted Aug 21, 2016
This is a great hotel! It offered everything we needed-free breakfast , free secure underground parking, great helpful staff, and clean rooms. The thing we loved the most was the location! We were able to walk to SLU, walk to Forest Park and walk to the new Whole Foods right around the corner for dinner. We will stay here again on our next trip to St Louis.
Comment from Hotel Management
Aug 23, 2016 by Jeanne, Hotel Management
Hello Barb, Thank you for choosing the Holiday Inn Express Central West End for your recent stay in St. Louis. We are so pleased that you enjoyed your stay and our wonderful staff. We look forward to seeing you again on your next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2016
Good location and it was comfortable. Wish parking was free.
Comment from Hotel Management
Aug 23, 2016 by Jeanne, Hotel Management
Thank you for your nice comments on your recent stay. I am very pleased that you enjoyed our location we look forward to seeing you again on your next trip to St. Louis.