Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
Overall my stay was great. However, I requested a queen sized bed and was given two standard beds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Brand new hotel, close to downtown!

Posted Jan 22, 2016
Great experience overall. Hotel staff were friendly and went out of their way to make your stay better. Rooms were clean and comfortable but bathrooms are a little small. Everything is brand new.
Comment from Hotel Management
Jan 23, 2016 by Hotel Staff, Hotel Management
Thanks for choosing our hotel, and I'm glad to hear you enjoyed your experience! We hope to host you again soon!
2 out of 5
by A verified traveler

Insanely loud party crowd in hallway

Posted Nov 21, 2015
Pros: nothing
Cons: security and cleanliness
Location: plenty of things to do- visit the arch
Tattoo convention and Rams football game. People partying and yelling all night long in the hallway with no actions by the security. Place was a pig sty the next day. Beer spilt in elevators and tracked all over the place
Comment from Hotel Management
Jan 12, 2016 by Hotel Management, Hotel Management
We appreciate your review, and I'm very sorry to hear that the issues you encountered and reported were not resolved during your time with us. Even during busy or high-traffic times, we still have to provide our great service, and I apologize we fell short there. If you have any other feedback, or wish to discuss further, please reach out to me at management@hmahotels.com, or by phone at 314-421-4000
5 out of 5
by Paula from Chicago

Great hotel!

Posted Nov 16, 2015 on Hotels
This hotel was in a great location. Very near Washington Street which has great bars and restaurants.
Comment from Hotel Management
Jan 30, 2016 by Hotel Staff, Hotel Management
Thanks for staying, and we're glad to hear you had a great time in St. Louis. Next time you're back, I hope you'll think of us again!
5 out of 5
Recommended
for Couples
by daniella from San Antonio

Posted Nov 4, 2015 on Hotels
We had previously stayed at that location when another company owned it. It was much nicer and up to date. We especially like the location because of the Edward Jones Dome is right across the street.
Comment from Hotel Management
Jan 9, 2016 by Hotel Staff, Hotel Management
I'm thrilled to hear you enjoyed and appreciated all of our updates during our renovation. We're just excited to welcome our repeat guests, so we can show off all our brand new facilities and improvements. We hope you'll think of us again when you come back to St. Louis!
4 out of 5
Recommended
for Families
by jolene

Posted Nov 3, 2015 on Hotels
Comment from Hotel Management
Dec 20, 2015 by Hotel Staff, Hotel Management
Thanks!
5 out of 5
Recommended
for Couples
by Cheri

Posted Oct 29, 2015 on Hotels
We were in town for a football game and the hotel was close and it was very beautiful.
Comment from Hotel Management
Jan 9, 2016 by Hotel Staff, Hotel Management
Thanks for choosing our hotel, and it's great to hear you enjoyed your time! Your compliments will be passed on to our hard-working staff
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 28, 2015 on Hotels
The staff at the Holiday Inn is great; and the hotel itself is clean and modern. However, a majority of the rooms have windows that face the indoor atrium, where the pool is situated -- this tends to make the rooms more noisy ... noise drops off at night, but you might not be prepared for the early morning noise. Also, the parking situation is kind of goofy. It's an adjacent public parking lot, that's $10 to park once, or $15 to have in-and-out privileges. Even though it's probably a relatively safe area, I felt a little uneasy walking back to the hotel late at night from the garage.
Comment from Hotel Management
Jan 9, 2016 by Hotel Staff, Hotel Management
Thanks for leaving a detailed review for our hotel! Your comments have been heard; we've updated our parking process, now offering a gated open lot, only allowing access to our hotel guests. Our pricing is much more straightforward as well, and reviews like yours have spurred the improvements that we've made. We hope you choose us again, to see for yourself!
4 out of 5
Recommended
for Families
by Charles from Chicago

Refreshing hotel decor.

Posted Oct 27, 2015 on Hotels
Excellent facilities, high style modern décor! Only downsides...loud toilet flushing noises throughout the night from adjacent units (closing bath door helped a little), and self parking on next block for a fee not clearly disclosed upfront.
Comment from Hotel Management
Jan 9, 2016 by Hotel Staff, Hotel Management
Thank you so much for your feedback, and I'm glad you enjoyed your time here. Your comments on our policies and your room condition have been very helpful, as we continually improve our product and services. Thanks again, and please come back soon!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great Stay

Posted Oct 22, 2015 on Hotels
The most things were okay for us. That we for the parking place had to pay from Thursday 6 pm till Friday 9.30 am 10 Dollar was unknown.
Comment from Hotel Management
Jan 9, 2016 by Hotel Staff, Hotel Management
I'm glad to hear your experience was a positive one, but your comments on our parking have been duly noted. We hope you'll choose us again!