Remodeled, but a few issues
Posted Mar 7, 2017
The hotel has been recently remodeled, so the overall appearance is clean.
Upon check in I noticed my room smelled of cigarette smoke, even though it was a non-smoking room. As I began to store my luggage I found a cigarette butt in the closet. So either the cleaning staff did not clean properly or the cleaning staff were smoking in the room. This necessitated a call to the front desk, packing up my things, dragging my luggage back down to the lobby & changing rooms. They quickly arranged for an alternate room, but this shouldn't have happened in the first place.
Second, I was supposed to receive breakfast vouchers for both days of my stay, I only received one.
Third, at breakfast the wait staff did not bring the hot beverage I ordered, they did not even ask my dining companion if they wanted coffee and the breakfast buffet (for $12.00) was pitiful. On my first morning, I ordered bacon & eggs, pretty basic, the eggs were barely warm by the time they arrived. They definitely need some work on this area!