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Reviews of Holiday Inn St. Louis - Downtown Conv Ctr, an IHG Hotel

3.5 out of 5
Holiday Inn St. Louis - Downtown Conv Ctr, an IHG Hotel
811 N 9th Street, St. Louis, MO

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrea

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking structure had been torn down, forcing me to park on the unmonitored street. Due to construction, street parking was very limited. The whole hotel smelled like marijuana smoke. When I tried to order a dessert and a drink at the restaurant, I was told that they hadn't served these menu items in years (despite still being on the menu given to me). 4 day night..no maid service. I was told that if I had needed towels, I should have come down to get them.
Stayed 4 nights in Apr 2024

8/10 Good

Donald Ray

Traveled with family
It was nice
Stayed 1 night in Apr 2024

8/10 Good

Cari

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Ryan

Stayed 3 nights in Apr 2024

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was fine. Since parking is limited, we wanted to find convenient dining. There wasn't much within walking distance and open after 7.
Stayed 1 night in Mar 2024

10/10 Excellent

Dominique

Stayed 1 night in Mar 2024

2/10 Terrible

Domingo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michaela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean it was a great experience here
Stayed 2 nights in Feb 2024

6/10 Okay

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t as clean as it should’ve been service sucks and parking
Stayed 2 nights in Jan 2024

8/10 Good

Ashley

Liked: Staff & service, amenities
Overall, the hotel was a pleasant stay; however, there was so much noise throughout the night. Our room was near the elevator, and it is very apparent that they need serviced/replaced. I felt slightly unsafe due to our door having issues closing. With some updates, the hotel would be excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

savanna

Stayed 1 night in Jan 2024

10/10 Excellent

Izzy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Terry

Liked: Staff & service, property conditions & facilities
Jesse at the front desk was amazing and displayed generous hospitality. He went above and beyond my needs allowing for an amazing stay
Stayed 1 night in Nov 2023

6/10 Okay

Benjamin Alan

Business traveler, Traveled with partner
Meh
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Sarah, Ozark

Stayed 1 night in Oct 2023

4/10 Poor

james

Traveled with family
Liked: Staff & service, room comfort
What is a good stay family used to like staying there the last time we are in town and use your facilities parking then cost me $10. I don’t remember breakfast being so expensive and overall the hotel just ready for some revamp. I mean our room had a big chunk taken out of the bathroom sink there was trim missing in the bathroom, which left things sharp for little kids to be in there service and people were fabulous
Stayed 1 night in Oct 2023
Response from Cindy K / AGM on Oct 11, 2023
Thank you for staying with us, and for sharing your valuable feedback! I'm so sorry for falling short of your expectations, but very grateful to hear that your interactions w/ our Staff were good at least. We will definitely address the issues you mentioned with your room to get those corrected as quickly as possible. We hope to see you again in the future. Until then, safe travels!

4/10 Poor

Kennard

Business traveler
Online the amenities showed free parking, and breakfast included with the room. Checked in and was told to park across the street and had to pay for it. In the morning i ate breakfast and was charged for that also. They need to say you have to pay for parking and breakfast in the amenities section.
Response from Cindy K / AGM on Oct 3, 2023
Good morning,Thank you for staying with us, and sharing your valuable feedback! I sincerely apologize for the confusion about Parking & Breakfast being included, and will definitely have to dig deeper to figure out where you saw that, or how it's worded, so I can get it corrected before others encounter the same issues. If you have any plans of coming back to STL, please contact me directly, and I will be more than happy to extend Complimentary Parking & Breakfast for everyone in your party for the full length of the stay.Until then, please take care & safe travels!

4/10 Poor

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in lady was unnecessarily rude
Stayed 1 night in Sep 2023
Response from Cindy K / AGM on Oct 1, 2023
Good morning,Thank you for staying with us, and for providing your valuable feedback! I'm so sorry that you were treated rudely. I will determine who the Front Desk Agent was that handled your Check-In, so she's aware of how she came across, and more importantly, how you felt about the interaction overall, in hopes to prevent it from happening to someone else in the future.We certainly hope to see you again. Until then, please take care, and safe travels!

4/10 Poor

Landra

Stayed 1 night in Sep 2023
Response from Cindy K on Oct 2, 2023
Good morning,Thank you for staying with us, and for sharing your valuable feedback. I'm terribly sorry that we fell short of your expectations, and will definitely pass your comments along to our staff and the owners.We hope to see you again. Until then, please take care & safe travels!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cindy K / AGM on Oct 1, 2023
Good morning,Thank you for staying with us! We're so glad you enjoyed your stay, and certainly hope to see you again.Until then, please take care, and safe travels!

8/10 Good

Marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction in the area
Stayed 5 nights in Sep 2023
Response from Cindy K / AGM on Sep 29, 2023
Thank you so much for staying with us! We hope you enjoyed your time in STL, and would love to see you again, so please keep us in mind for any future trips to the area. Hopefully, the Convention Center expansion will be complete by that time.Until then, safe travels!

2/10 Terrible

Amie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff is nice but the hotel in no way resembles the pictures. Beware of the "breakfast".
Stayed 2 nights in Sep 2023
Response from Cindy K / AGM on Sep 26, 2023
Hi Amie,Thank you for staying with us, and for providing your valuable feedback! I'm so sorry we fell short of your expectations, and will definitely share your comments with our new ownership & team members in an effort to improve what and where we can.Please take care, and safe travels!

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cindy K / AGM on Sep 19, 2023
Hello,Thank you for staying with us! We hope you enjoyed your stay, and look forward to accommodating you again in the future.Until then, please take care, and safe travels!

8/10 Good

Suzie

Stayed 2 nights in Sep 2023
Response from Cindy K / AGM on Sep 19, 2023
Hello,Thank you for staying with us, and for your feedback! We hope to see you again.Until then, please take care, and safe travels!

10/10 Excellent

Felecia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk made it easy upon checking in
Stayed 1 night in Sep 2023
Response from Cindy K / AGM on Sep 10, 2023
Good morning,Thank you so much for staying with us, and for providing your valuable feedback!We hope to see you again!Until then, please take care.

6/10 Okay

Sergio

Liked: Cleanliness, staff & service, room comfort
Noisy
Stayed 2 nights in Sep 2023
Response from Cindy K / AGM on Sep 10, 2023
Good morning,Thank you for staying with us, and providing your valuable feedback! I'm terribly sorry for the noise level both outside of the building due to the surrounding Convention Center expansion / construction, but also inside the building most likely a result of the indoor pool & 5-story atrium. Certainly not the best design, and do hope it wasn't too much of an inconvenience for you.If you're ever in the area again, and decide to give us another try, please feel free to contact me directly, so I can be sure to put you in a more quiet room / location.Please take care!

6/10 Okay

Marianne, New Castle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a room that was adjacent to the laundry room and pool. It was very loud. We could not open our curtains as people from the pool are could see in our room. So it was like having a room w no windows. Staff was nice. Location was good.
Stayed 2 nights in Sep 2023
Response from Cindy K / AGM on Sep 10, 2023
Good morning,Thank you for staying with us, and for providing your valuable feedback! I sincerely apologize for the noise, and the "lack of windows" essentially, since your room was right next to the Indoor Pool. I don't blame you in the least for wanting to keep the drapes closed, but still would have liked some sunshine. Unfortunately, the design and layout of it all just wasn't well thought out years ago. If you're ever back in our area, please feel free to contact me directly, so I can make sure you aren't put in a similar situation.Thanks again, and please take care!

8/10 Good

Rhonda

Traveled with group
Liked: Amenities
We felt safe on this area. Thank you for our safety!!
Stayed 1 night in Aug 2023
Response from Cindy K / AGM on Sep 10, 2023
Good morning,Thank you for staying with us, and providing your valuable feedback! I'm glad you enjoyed your stay, and felt safe in the area.We hope to see you again! Until then, please take care.

2/10 Terrible

Kamar

Disliked: Cleanliness, property conditions & facilities
It was close to the venue i was attending. Room was never cleaned.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Amenities
Very clean and friendly staff
Stayed 2 nights in Aug 2023

6/10 Okay

Michellle

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Light by the head board was broken in the room just dangling , tv screen was broken still worked but you could see the led lights through the picture. Ice machines did not work on the first 2 floors. No ac in the restaurant. Room had a smell to it I had to buy air freshener. Staff was nice and pleasant. Property needs some up keep

8/10 Good

Janette

Liked: Staff & service, property conditions & facilities
I liked how it was a easy pay and go type of thing!
Stayed 1 night in Aug 2023

6/10 Okay

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
Expectations Way Too High
Hadn’t stayed in a Holiday Inn in a long time. Service wasn’t great. Cleanliness was pretty poor. Fitness center had great pictures on the site, but did not match at all in reality. Employees seemed disinterested. I guess I expected more from a reputable chain.
Stayed 2 nights in Aug 2023

2/10 Terrible

LaToya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund me please
It was horrible and i would like my money back. It was my daughter's sweet 16 and ahe sad this hotel ruined it. There were bugs in the room. The room did not have a shower Curtain in it. The fridge didnt get cold. Man it was horrible. I will never stay here again. I want a full refund for the roaches.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ice
None of the ice machines worked!
Stayed 1 night in Aug 2023

8/10 Good

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Monica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front Desk Service, Excellent Check In Excellent, As Well. Checking In Great, it was my Baby Sister, BD & I was just trying, to make her Happy & All. Room, was 183.00 including taxes, & 50 bucks deposit. Me, myself, I, thought Breakfast was free, but Bot
Stayed 1 night in Jul 2023

10/10 Excellent

Felicia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Walking distance to many restaurants and entertainment. The staff was friendly and courteous, especially Antoinette and Mr. Charles. Antoinette was always professional and made extra time to make us feel like family. I will stay there again!
Stayed 2 nights in Jul 2023

6/10 Okay

KEENOCIA

Traveled with partner
Disliked: Staff & service
The parking was horrible with all the construction happening around it. That made it difficult to even get to the place. Front desk staff was kind of rude.
Stayed 1 night in Jul 2023

6/10 Okay

Deborah

Stayed 1 night in Jul 2023

10/10 Excellent

Jahaira

Stayed 1 night in Jul 2023

2/10 Terrible

justin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience
We showed up to the hotel at check-in time, and there were literally over 100 people standing in line to get checked in…. Staff said that the rooms were not clean yet.. We were going to a concert, and needed our room to get cleaned up and changed.. We never got to check in until after the concert.. My fiancé had to get ready in the public bathroom, by the lobby…. It was very irritating that i paid so much for a hotel room, and we couldn’t even check in before the concert…. Kind of ridiculous
Stayed 1 night in Jul 2023

8/10 Good

ShaeLyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Came to town for a concert. There was 30 plus people without hotel rooms before the concert because they couldn’t get them clean. Thankfully they had one for us after.
Stayed 1 night in Jul 2023

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They were not prepared for check in for the Morgan Wallen concert .. we waited in line for 2 hours to check in .. they had 2-3 people working.. this was 4 when we got there .. girl checking me in was sooooooo rude .. told me the rooms weren’t ready and there MAY be one for us after the concert .. I said May ?? I had this reservation for 3 months .. she then looked the other direction & wouldn’t look or talk to me .. yes it upset me .. not to sound you know bad but she wasn’t the MW kind so she was over us all .. now to bartender at the bar there .. he was fantastic and let me say we were feeling very well by the time we got through the line .. the room was fine .. not sure they even changed the sheets but I was so tired I didn’t even care .. but hotel was nice
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Be ready to go!
Recommend being ready to go your concert or game before arriving. As like everywhere, there no staff. It was mass chaos as everyone arrived early and on time for the 3 pm check in, but the housekeeping staff can only work so fast. Be kind. Beds comfy. Room.was well air conditioned.
Stayed 1 night in Jul 2023

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was terrible. We arrived to a huge line waiting an hour after checkin was available. Was told at desk rooms were not ready. Took our number and never called. Checked in at midnight and hotel overbooked so we got a king bed. Hotel is nice, desk staff so-so and breakfast room staff awesome.
Stayed 1 night in Jul 2023

2/10 Terrible

Megan Dee

Disliked: Property conditions & facilities
The property was not equipped for the concert. They did not have rooms ready until after check in time. The lines were out the door so I had to wait until after the concert to check in, which was 12am. All of their vending machines were empty, the “market” area was near empty. There wasn’t a bottle of water even in the entire building. Tons of people were complaining about the hotel double booking rooms. One person was in the room getting ready and other guests walked into their room because they had double booked that room. The staff was tired and worn out when it was all said and done. This was a management problem and I feel bad that the workers had to deal with it.
Stayed 1 night in Jul 2023

2/10 Terrible

Sheri

Stayed 1 night in Jul 2023