Fireplace

Reviews of Holiday Inn St Louis SW - Route 66, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 47 reviews" "
Rating 8 - Good. 13 out of 47 reviews" "
Rating 6 - Okay. 0 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 3 out of 47 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed our dog
Stayed 3 nights in Mar 2024

8/10 Good

Paolo, Woodbridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel and nice amenities.
Stayed 4 nights in Mar 2024
Response from Ashlee on Mar 27, 2024
Thank you for leaving us a review. We are glad you enjoyed your stay with us and the amenities we offer.

2/10 Terrible

Dyneshia

Traveled with family and small children, Traveled with family
Disliked: Staff & service
The property was clean and the room was clean. The staff was accommodating but the staff made an error by over charging. This made my stay very stressful, and the person that helped my family and I the most was Ms.Kim. She went above and beyond to do all the could for a mistake that she didn’t even make. We will not be staying here again.
Stayed 1 night in Mar 2024
Response from Ashlee on Mar 13, 2024
We sincerely apologize for the inconvenience caused by the overcharge during your stay. We appreciate your acknowledgment of our clean property and accommodating staff. Rest assured, we will address the billing error promptly. Ms. Kim's exceptional assistance will be recognized, and we strive to improve our service to regain your trust. If I can change your mind contact me directly and I will make things right. 314-821-6600 ext 133.

8/10 Good

Syreeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For business purposes, however I enjoyed it short stay
Stayed 1 night in Mar 2024
Response from Ashlee on Mar 6, 2024
Thank you for taking the time to share your experience. We are glad that you enjoyed your stay even though it was short. We hope to see you back again.

8/10 Good

Janice

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Nice update just make sure you know they do not have an indoor pool or hot tub since renovations.
Stayed 2 nights in Jan 2024
Response from Ashlee on Jan 31, 2024
Thank you for providing your feedback I do apologize for the inconvenience of not having a pool any longer. We nowo have an even better out door pool and area.

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice job
Stayed 1 night in Jan 2024
Response from Ashlee on Jan 30, 2024
Thank you for taking your time and leaving us a review. We hope that we see you again soon.

10/10 Excellent

Cathy

Stayed 2 nights in Jan 2024
Response from Ashlee on Feb 6, 2024
Thank you for taking the time to leave us a rating. We hope to see you again soon.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashlee on Jan 10, 2024
Thank you for taking the time to leave us a review. We hope to see you soon.

10/10 Excellent

troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ashlee on Jan 10, 2024
Thank you for taking the time to provide a review of your stay. We hope to see you again soon!

10/10 Excellent

Greg D

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ashlee on Dec 21, 2023
Thank you for taking the time to leave us a great rating. We hope to see you again soon.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except the bathrooms. Way way too small! The door almost hits the toilet. You can’t get in the shower unless the door is closed or you straddle the toilet. Pump soap for hand soap is located on the wrong wall. Impossible for two people to be in the bathroom. This room is supposed to accommodate 4 people, no way that could happen.
Stayed 1 night in Dec 2023
Response from Ashlee on Dec 15, 2023
Thank you for your feedback. We apologize for any inconvenience you experienced with the bathroom size. We value your input and will take your comments into consideration for future improvements. We appreciate your stay and hope to welcome you back for an improved experience.Best,Holiday Inn Route 66

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashlee on Dec 15, 2023
Thank you for taking the time to leave a rating for our hotel. We hope to see you again soon.

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and clean
Stayed 2 nights in Nov 2023
Response from Ashlee on Dec 8, 2023
Dear Jeremy,Thank you so much for taking the time to share your recent experience at our Holiday Inn Route 66. We sincerely appreciate your feedback and are thrilled to hear that you found our newly renovated property clean and inviting.Our team has worked diligently to create a comfortable and enjoyable atmosphere for our guests, and it is truly rewarding to see that reflected in your review. Your positive comments serve as motivation for us to maintain and even exceed the high standards we set for ourselves.We understand the importance of a clean and well-maintained environment, and we are delighted that our efforts have contributed to a positive experience for you. If there is anything specific that stood out during your stay or any additional feedback you would like to share, please feel free to reach out to us directly.Once again, thank you for choosing Holiday Inn Route 66, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Safe travels!Warm regards,Holiday Inn Route 66 Management Team

10/10 Excellent

Juan

Stayed 1 night in Nov 2023
Response from Ashlee on Dec 15, 2023
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Ashlee on Dec 8, 2023
Dear Robert,Thank you so much for taking the time to share your positive experience at our Holiday Inn Route 66! We are delighted to hear that you had a great stay with us.Our team works tirelessly to create a welcoming and comfortable environment for our guests, and it is truly rewarding to know that we succeeded in making your stay enjoyable. Your kind words serve as a fantastic motivator for our staff, and we appreciate your recognition of our efforts.Once again, thank you for choosing Holiday Inn Route 66. We look forward to welcoming you back in the future, and if there's anything we can do to make your next stay even better, please don't hesitate to reach out.Safe travels and warm regards,Holiday Inn Route 66 Management Team

2/10 Terrible

Elizabeth

Business traveler
Disliked: Staff & service
Paud for a King room, they put me in a double - not a queen but a DOUBLE. And they stated because I booked on Expedia they would placing other guests in the first Available King rooms and would not be able to compensate me for not having a King. However when I logged and checked they were still advertising that they has Kings Available. So either way they are liars, and scam anyone who books third-party. Very convenient for the location, charging for a King and putting you in a smaller room.
Stayed 4 nights in Nov 2023
Response from Ashlee on Dec 9, 2023
Dear Elizabeth,Thank you for bringing your recent experience at Holiday Inn Route 66 to our attention. We sincerely apologize for any inconvenience you may have encountered during your stay, and we appreciate the opportunity to address your concerns.It is disheartening to hear that you did not receive the room type you had reserved, and we understand how frustrating this situation must have been for you. We value your feedback and want to assure you that we take your comments seriously. Rest assured, we are investigating the matter to prevent similar incidents from occurring in the future.We would like to extend our sincere apologies for any miscommunication regarding room availability and the inconvenience caused by the discrepancy between your booked room type and the one you were provided. This is certainly not the level of service we aim to provide our guests, and we regret any disappointment you may have experienced.Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we strive to improve our services. We value your feedback as it helps us enhance our guest experience.Sincerely,

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ashlee on Oct 27, 2023
Dear David thank you for taking the time to leave a review. We value your feedback.

10/10 Excellent

ira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to home and very clean and friendly people.
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 15, 2023
Dear Ira,Thank you for taking the time to leave your review. We appreciate you and hope to see you again soon.

8/10 Good

Adam

Traveled with family
Liked: Staff & service, property conditions & facilities
The place seemed clean and nice, the only issue I had was the toilet in our room was definitely not cleaned
Stayed 1 night in Sep 2023
Response from Ashlee on Oct 4, 2023
Dear Adam,I do apologize for the cleanliness of your toilet. I will take this feedback back to the team.We hope to see you again soon.

8/10 Good

Patricia Worsham

Stayed 1 night in Sep 2023
Response from Ashlee on Oct 27, 2023
Dear Patricia,Thank you for taking the time to leave a review and provide your feedback. We look forward to seeing you again soon.

10/10 Excellent

MEGAN

Stayed 1 night in Sep 2023
Response from Ashlee on Oct 4, 2023
Dear Megan,Thank you for leaving a review. We hope to see you again soon.

10/10 Excellent

Vanesa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Pool & Pool area was great for our large group!
Stayed 3 nights in Sep 2023
Response from Ashlee on Oct 4, 2023
Dear Vanesa, Thank you for providing feedback. We hope you and your group enjoyed yourselves. We look forward to seeing you again.

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had been 2 years since I last stayed at this hotel. Since then there has been a complete redo of the property. I is beautiful, well maintained, clean and staffed with very helpful and courteous people. Very enjoyable stay will do it again.
Stayed 1 night in Sep 2023
Response from Ashlee on Sep 13, 2023
Dear Terry, Thank you for all your kind words. We have worked extremely hard to renovate the property. We look forward to opening our beautiful bar and lounge within the next couple weeks. We can't wait to see you again!

10/10 Excellent

Jesse

Traveled with group
Newer hotel. Very clean and updated. Friendly staff
Stayed 2 nights in Sep 2023
Response from Ashlee on Sep 13, 2023
Dear Jesse, Thank you for reviewing our hotel. We are working very hard to improve our property. We have finished our state of the art fitness center, resort like pool, and are opening our lobby bar and lounge very soon. We hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Route 66 theme displayed throughout the property.
Stayed 1 night in Sep 2023
Response from Ashlee on Sep 13, 2023
Dear David,Thank you for providing a review of our hotel. We have worked hard to include the Route 66 theme into the hotel. We are working hard to update the hotel with great amenities that will make every guests stay better. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and good service
Stayed 1 night in Sep 2023
Response from Ashlee on Sep 13, 2023
Dear Robert,Thank you for providing your positive feedback of the hotel. We hope to see you again soon!

10/10 Excellent

Alana

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Ashlee on Sep 7, 2023
Alana,Thank you for taking the time to rate our hotel. We hope to see you back soon.

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from Ashlee on Sep 7, 2023
Dear Brian, Thank you for giving us such a good rating. We thank you for taking the time to rate us and we thank you for staying with us. We hope to see you again soon!

8/10 Good

Marquita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Hope things are better next time!
It was okay. I have stayed here at least 4 times and this was the only time I had some issues. There was BM left underneath the toilet seat which I cleaned myself. Then while I was sitting at the table eating dinner I noticed there was dried blood stains and the end of the comforter. Front desk offered to move us but it was late and I had already settled in. They did bring another comforter. Photo exceed size limit
Stayed 1 night in Aug 2023
Response from Ashlee on Sep 7, 2023
Dear Marquita, I do apologize about your dirty toilet and blanket. We definitely strive to be better and do better. We do appreciate you taking the time to leave a review and provide feedback for our staff.

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Ashlee on Sep 13, 2023
Dear Barry,Thank you for providing a rating of our hotel. We really appreciate you and hope to see you again soon.

10/10 Excellent

Juan Andres

Stayed 4 nights in Nov 2023
Response from Ashlee on Dec 21, 2023
Thank you for taking the time to leave us a great rating. We hope to see you again soon.

8/10 Good

Megumi, Katsushika-ku

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
宿泊した初日は時差ボケも酷いのに、早朝7時から改装する電動工具の騒音で飛び起きました!新しい支配人になったそうで、常宿でしたが、もう二度と使いません。
Response from Ashlee on Sep 7, 2023
Dear Megumi, I do apologize for the inconvenience of the renovation. We are working hard to improve our property for our loyal customers like you. I do open as we near the end of construction you will give us another chance to show you that we strive to be best.

8/10 Good

Shaofen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ashlee on Dec 8, 2023
Thank you for leaving a rating.