Ratings based on 107 Verified Reviews

3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Republic, MO

Very nice staff. Very Clean Hotel

Posted Dec 23, 2016
Pleasurable experience!!! I would recommend it to all of my friends staying in St. Louis.
Comment from Hotel Management
Dec 27, 2016 by Cody, Hotel Management
I'm so pleased you enjoyed your stay with us. Please come back and see us again soon!
1 out of 5
by A verified traveler

not so good

Posted Dec 20, 2016
Outdated, heater broke in lobby, hot tub was cold, no free breakfast
Comment from Hotel Management
Dec 22, 2016 by Cody, Hotel Management
I'm sorry to hear about your recent experience, we'll continue to work to improve and I hope you'll give us another opportunity to have you stay with us.
2 out of 5
by A verified traveler from Kansas City, MO

Don't waste your time

Posted Dec 12, 2016
Pros: Close to where I needed to be.
Upon entering the room the first thing I noticed was a strange smell. Each the time the heat started the smell would come back. The shower looked as if it had not been cleaned recently. The room overall was small for being a double queen. If you are looking for a room to be able to get some rest look elsewhere. All night there were kids running up and down the halls screaming, there was a large party going on so there were also a lot of intoxicated adults also being loud in the hallways. As for the breakfast available for an additional fee, go out to eat somewhere else, it's not worth the $10 per person. Overall it was one of the worst hotels I have stayed at. I thought Holiday Inn standards, obviously not so.
Comment from Hotel Management
Dec 16, 2016 by Cody, Hotel Management
I'm sorry to hear about your recent experience. Our staff works to try and create a very positive experience for all our guests and I apologize we were unable to do so for you. We will work to improve and hope to see you back with us again.
2 out of 5
by A verified traveler

Loud wedding parties went on until after 2:00am.

Posted Dec 3, 2016
Cons: Better monitoring of activities in hotel so those not participating can sleep.
I was extremely frustrated and called the front desk multiple times to ask that they quiet the people partying late into the night. It was loud outside the front of the hotel and inside. I will not stay again as I only stay at hotels to sleep and it was not possible with the partying going on around me.
Comment from Hotel Management
Dec 5, 2016 by Cody, Hotel Management
I'm sorry to hear that you did not have a pleasant experience with us. I will share with my team and work to ensure we're keeping our other guests more quiet throughout the hotel. Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Wonderful

Posted Nov 21, 2016
Pros: Friendly staff and shuttle service.
Very friendly staff. We were there visiting a friend in the hospital and the shuttle service was greatly appreciated. We would definitely recommend this hotel.
Comment from Hotel Management
Nov 22, 2016 by Cody, Hotel Management
Thank you for your recent review, I'll be sure to share your feedback with my staff and thank them for all their hard work!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

It's where i always stay

Posted Nov 7, 2016
Pros: The location is great,the staff is always super friendly and rooms are always clean/comfortable
Cons: there is nothing to complain about.....It's always a great stay
Comment from Hotel Management
Nov 9, 2016 by Cody, Hotel Management
Thank you for your great review, I'll be sure to share with the team and thank them for all their hard work!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very relaxing sty

Posted Nov 1, 2016
Pros: We liked everything. Quite happy with the entire package.
Cons: The only thing we didn't care for was there were no Pepsi products. We don't like coke or coke products
Location: It was close to the wedding we attended and the reception.
Comment from Hotel Management
Nov 3, 2016 by Cody, Hotel Management
Thank you for your recent review. We're happy to hear you enjoyed your visit with us. Our brand is aligned with coke but if every traveling back please let us know and we'll do what we can to help get you the products you prefer!
4 out of 5
Recommended
for Everyone
by A verified traveler from Piqua, United States of America

Posted Oct 31, 2016
Pros: The indoor pool is nice.
Cons: The spa was out of order.
Location: The Arch, The City Museum, Grants Farm
Nice hotel for a 1 night stay, clean, contemporary decor.
Comment from Hotel Management
Oct 31, 2016 by Cody, Hotel Management
Thank you for your recent review, I'm happy to hear that you enjoyed your stay and we've already addressed the hot tub issue. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

it's where i stay whenever im in St. louis

Posted Oct 24, 2016
Pros: everything was good! very consistent good service,nice clean rooms, and for me excellent location
Cons: nothing,everything was very nice!.....................................
Location: close to mall,dining, and not too far from downtown
Comment from Hotel Management
Oct 28, 2016 by Cody, Hotel Management
Thank you for your great review, I'll be sure to share it with the team and thank them for all their help in taking care of you during your recent visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2016
Clean, comfy, quiet hotel close to 55 and 255. Good restaurants and a shopping center nearby.
Comment from Hotel Management
Sep 26, 2016 by Cody, Hotel Management
Thank you for the recent review, I'll be sure to share with my team and thank them for their hard work!