Ratings based on 1,589 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Missouri

Always a top notch experience!

Posted Mar 26, 2017
Pros: The place feels elegant, the staff are great and I feel pampered with all the small touches of comfort in the room.
Location: There are several restaurants between the hotel and casino.
I've never been disappointed with a stay at the Hollywood Casino Resort. It is easy to get to and from the hotel, there are plenty of things to do in the casino and the rooms are comfortable, clean and quiet.
Comment from Hotel Management
Mar 26, 2017 by Manager, Hotel Management
Thanks for staying with us! It's always a pleasure to serve you. We hope to see you again!
1 out of 5
by A verified traveler

Way too smokey

Posted Mar 24, 2017
It was so smokey that even the non smoking rooms smelled like smoke. If you are a non smoker don't stay here.
Comment from Hotel Management
Mar 26, 2017 by Manager, Hotel Management
We're sorry you were unhappy. We try our best to ensure a fun & exciting experience for our guests. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, IL

Last minute trip

Posted Mar 14, 2017
We decided to try this hotel at the last minute. I am handicapped and need an accessible bathroom. It's not that I like it, I have to have it. Upon checking in we were told none were available. Had I known earlier I would have cancelled. We tried to make do but I spent an hour stuck on the commode in the middle of the night because I could mot get up. Very unhappy.
Comment from Hotel Management
Mar 16, 2017 by Manager, Hotel Management
Thank you for your feedback. We apologize the room type requested wasn't available. We'll work hard to make sure your experience is better next time. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Enjoyed the hotel and the staff was very friendly and helpful.. Especially the cleaning staff and the valet guys!!!
Comment from Hotel Management
Mar 1, 2017 by Hotel Management, Hotel Management
Thanks for the kind words. Come back and stay again!
3 out of 5
by Julie

Hollywood Casino

Posted Feb 24, 2017 on Hotels
My hotel room was in need of upgrades big time and my room was full of cigarette smoke and smell.
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide us feedback on your experience at making reservations and your hotel experience. As our guest, you are the one who tells us if we are successful or not. We are working diligently on making sure we provide a clean experience everywhere at the hotel and casino. We are also going through a hotel renovation so make sure you come back and see us!
4 out of 5
by Katie

Nice

Posted Feb 22, 2017 on Hotels
The room itself was very nice and comfortable, a little warm when we arrived though. The desk staff was seemed to be bothered by us arriving, like they didn't want to help us check in.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thank you for your feedback. We apologize about the check in experience. We'll work hard to ensure our guests feel welcome.
5 out of 5
by KENNETH w

Posted Feb 22, 2017 on Hotels
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thank you for your rating! We appreciate your feedback!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 22, 2017
Our stay was not the "normal" for the venue...Our biggest need during travel are the availability of smoking rooms and of course location then it goes as expected....this was not for fun, it was for caring for our very sick grandbaby then loosing the battle and completing final arrangements. Everyone at this property was beyond EXCEPTIONAL!!!! Everyone....I have stayed at 5 star hotels and the reason why I gave them 5 stars......Everyone from the moment we arrived was on task and then some. As this trip came to a close there was a great deal of sadness yet the kindness and compassion we witnessed will never be forgotten. Thank you to each and everyone
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
Thank you for allowing us to make your stay as comfortable as possible. We appreciate your kind words and we're sorry the visit wasn't under better circumstances. Thanks for choosing Hollywood! We hope to see you again!
3 out of 5
by Robert

Hotel rooms need some attention

Posted Feb 21, 2017 on Hotels
Had not stayed here in several years and the property is starting to show it's age. A multi-million dollar remodel on the casino floor and area, but the hotel rooms were not touched. The shower curtain would not stay closed because the shower rod was hanging loose. The bed mattress is worn out and far too soft and the bed only came with two top sheets, no comforter of any kind. It will most likely be years before I try this hotel again.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide us feedback on your experience at making reservations and your hotel experience. As our guest, you are the one who tells us if we are successful or not. We are working diligently on making sure we provide a clean experience everywhere at the hotel and casino. We also will soon be going through a hotel renovation so make sure you come back and see us!
5 out of 5
by Randall

Overnight get away

Posted Feb 21, 2017 on Hotels
Just an overnight get away Everything was good, a little to smoky for me In the casino, had dinner at the 99 bar, tried the brisket tacos I smoke a lot of meat and was disappointed in how bland it was, and not a fan of topping it with vinegar coleslaw
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thanks for your feedback! We're sorry about the tacos. We'll be sure to work on improving the taste. We hope to see you back soon!