Ratings based on 1,524 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
The staff was great, everything was cool except one thing; the need outlets closer to the bed. The closest outlet was on the corner of the wall, so I couldn't comfortably lay in bed while charging my phone; forcing me to choose between comfort and no phone usage or utilizing my phone for social media uncomfortably. But otherwise, great stay.
Comment from Hotel Management
Feb 14, 2017 by Manager, Hotel Management
Thanks for the detailed feedback! Feedback like this helps us improve, especially as we prepare to go under renovation. Layout of room components have great impact on the overall experience. We'll be sure to look into this! Thank you!
1 out of 5
by A verified traveler from Maryland Heights Mo

Room and bathroom was dirty

Posted Feb 3, 2017
I was really disappointed,the bathroom had mildew in the shower. There wasdirt and hair on the floor and in the corners. The carpet needs to be replaced. It was not worth what we paid for the room.
Comment from Hotel Management
Feb 7, 2017 by Manager, Hotel Management
We received your feedback regarding your recent stay with us. Thank you for taking the time to provide us with feedback so that we can work towards improvement. We apologize that your experience with us was below standard. We are working with the necessary departments to make sure things like this don’t happen again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Bed was very comfortable!!!! Didn't want to leave the room to gamble. The only thing that would have been better is a pool or at least some hot tubs!!
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Front desk staff was a bit rude and communication was not good. Took more more than 30 minutes to get checked in
Comment from Hotel Management
Jan 25, 2017 by Manager, Hotel Management
We're sorry you were unhappy. We try our best to ensure a fun & exciting experience for our guests. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Nice Hotel and good Price

Posted Jan 18, 2017
I was worried because some reviews were not great in regards to room and breakfast. I did find the rooms a little small but they were very clean and the staff was friendly and did a great job. I was pleasantly surprised by their workout room. It is one of the best for a hotel. They did have a place that served breakfast that was okay. Some reviews I read said there was not a breakfast place. I did not like the cigarette smoke while I was dinning but the staff sat us away from the smoke so I appreciated that. The free shuttle to the airport was great. The driver was very nice. I got the hotel because my friend is a gambler. I am not and even though I had a good time and liked the dining options. We went to the Italian restaurant and our waiter was awesome and all his recommendations were spot on. Overall, the staff was awesome and I feel like I got a bang for my buck. I would probably stay there again.
Comment from Hotel Management
Jan 19, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to provide detailed feedback as you are the one who tells us if we are successful or not. Come back and see us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia Missouri

Hotel was ok

Posted Jan 18, 2017
Pros: staff were great at the front desk when we checked in
Cons: room cleanliness, getting things to rooms that are needed from front desk
Location: we gambled so perfect location
Found chips on floor of room, asked for blanket 3 times from front desk and never received one. Overall hotel was fine
Comment from Hotel Management
Jan 19, 2017 by Hotel Management, Hotel Management
We received your feedback regarding your recent stay with us. Thank you for taking the time to provide us with feedback so that we can work towards improvement. We have addressed with the appropriate departments to fix this issue.
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Very nice place.

Posted Jan 15, 2017
Booked a room online at the last minute due to travel conditions. When we arrived a few minutes later, our room was waiting for us. The casino was practically empty due to inclement weather, so our gaming options were great. Fantastic food and service at the buffet. Overall, a very nice hotel with friendly staff.
Comment from Hotel Management
Jan 17, 2017 by Mananger, Hotel Management
Thanks for staying with us. We're glad your stay was great! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington,DE

Nice hotel just a little ways from downtown

Posted Jan 10, 2017
This was a hotel with no complimentary breakfast not to happy of that you may want to consider this option
Comment from Hotel Management
Jan 11, 2017 by Manager, Hotel Management
We appreciate your feedback. Thank you for choosing Hollywood!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Close, convenient to casino.

Posted Jan 10, 2017
Pros: Convenient to the casino and our ultimate destination.
Cons: Brightening up the room would be a good start. Replace the floor lamp ... the darned thing was nearly disassembled and potentially dangerous.
Location: N/A
We arrived at the hotel about 11:00 PM Friday night. Found check-in parking essentially non-decipherable, so circled back to the near by parking garage for parking. Temperatures outside were 9 degrees F, and the casino patrons were plentiful so the garage parking was well used ... requiring a good walk from the car to the hotel interior in very cold weather. Desk person was gracious and pleasant, and provided easy to follow instructions concerning the facilities. Arriving in the room we found the room to be warm and clean, with outdated furnishings (except of course for the large flat screen TV), with a view of the parking garage from our window. All in all, the stay was considered to be satisfactory.
Comment from Hotel Management
Jan 10, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to provide detailed feedback. We are planning a hotel remodel for the Sunset Tower this year which will address the outdated furnishings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay

Posted Jan 5, 2017
The lunch buffet could have been better the food was cold. My baked potato the butter or cheese would not melt because to cold steak was the same way the dessert bar was awesome.
Comment from Hotel Management
Jan 5, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to share. We have passed this information to the food and beverage team to address.