Ratings based on 592 Verified Reviews

3.4 out of 5
63% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

No Sleep!

Posted Jun 13, 2017
Pros: The staff is GREAT!!
Cons: Hire another remodeling company that takes pride in their finished products!
Did not get sleep, guest above heavily paced on squeaking floor, heavy handed with furniture & luggage. Although staff addressed the issue, guest above continued with disturbances. Remodeling of bathroom(s) failed in detailing and lacked in professional aesthetics. Entry floor had dusty boot prints.
Comment from Hotel Management
Jun 15, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at this location, all though our rooms have a complete new look we are not finished with our last minute touches, I hope you chose to stay with us again so you can see the final look and I believe it will be up to your standards. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Great hotel , newly renovated rooms and great staff.
1 out of 5
by A verified traveler

Terrible place

Posted May 16, 2017
Terrible, no shower water, phone had no cord just set there for no reason n fridge broken. Place smelled badly. I left.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel near the airport

Posted Apr 30, 2017
The room was clean and spacious. The staff wan nice and friendly. Met and exceeded my expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Juneau AK

Great hotel for the price

Posted Apr 8, 2017
Day manager could have been more pleasant and hotel under remodel. Would have been nice to know up front. Otherwise it was a good one night stay, convenient to the airport.
1 out of 5
by A verified traveler from Miami, FL

Posted Mar 27, 2017
Pros: nothing!
I checked in at 1:30am from a long flight. The room they give me was wide open... which made me very alarmed especially with the crowd that I saw in and out of the hallways. I didn't complain at the moment because I was exhausted and just needed to sleep. When I awoke the next morning I notice there were NO towels in the room, it was not very clean and I just wanted to get the heck out. I would urge you to reconsider before staying there.
Comment from Hotel Management
Apr 2, 2017 by LQ Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. We are very sorry that you had such a negative experience while staying with us. The safety and security of our guests is always our top priority. We will be forwarding your feedback to the hotel management team to be reviewed. Your comments are taken seriously and we will take steps to make the guest experience even better. Respectfully, LQ Customer Care
2 out of 5
by Jaime

Barely a one Star Hotel

Posted Mar 18, 2017 on Hotels
Online pictures and description of the hotel was way off. There was no outdoor pool and the building was falling apart. On any given moment the trash cans were full and only one small can in our room was not sufficient. We're we're not advised that the entire hotel would be under construction and while our room was "redone" we had filthy walls and floors and fought over the two dilapidated carts to haul up our luggage. We did not wat the breakfast because the staff decided to sweep and vacuume the floor in the middle of breakfast an all around FAIL. Ps there were boogers on the walls. See the pictures.
Comment from Hotel Management
Apr 2, 2017 by Robert, Hotel Management
Thank you for your feedback regarding your recent stay with us. We apologize for the issues that you have noted and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Respectfully, LQ Customer Care
4 out of 5
by Melvin

Posted Mar 17, 2017 on Hotels
Nice stay but construction was going on.
2 out of 5
by A verified traveler from f

Posted Mar 17, 2017
None of the amenities was available but breakfast and a sad brwakfastbay that all they have is waffles bread fruit and cereal the weight room was under construction the meeting rooms was full of boxes there was roaches my blankets had stains way over priced for not being accommodating I will never visit that location again I felt a refund should have been giving
Comment from Hotel Management
Mar 21, 2017 by LQ Customer Care , Hotel Management
Thank you for sharing feedback about your recent stay at our property. We are very sorry you were unhappy with our guestrooms. We truly appreciate your feedback, and will keep your comments in mind while we continue to hard to work to improve our guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

No internet,

Posted Mar 13, 2017
I booked this hotel because it was advertised with internet, No internet available. disappointing