Ratings based on 1,081 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not too bad

Posted Jul 17, 2017
Had to pay for parking, as many hotels that I have stayed at, I have never, ever, paid for parking, unless it was valet parking. No microwave, in room tv guide, phonebook. No real storage except a bookcase in the closet, internet the worst I've ever experienced in a hotel. I know you won't pay attention to this but I would hope that you'd at least read it and think about it.
Comment from Hotel Management
Jul 20, 2017 by Ryan, Hotel Management
Dear Valued Guest, Thank you for taking the time to share feedback on your recent stay. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. Best regards, Ryan Konz General Manager
2 out of 5
by A verified traveler from Houston, TX

Bring your wallet

Posted Jul 9, 2017
Pros: Beds were great.
Cons: Act like every other hotel around the STL area and don't charge for wifi or parking.
Location: There's a Hampton Inn right next door...you should go stay there.
Its an ok hotel but they're going to charge you for everything so buckle up.
Comment from Hotel Management
Jul 12, 2017 by Ryan, Hotel Management
Dear Bob, Thank you for taking the time to share feedback on your recent stay with us. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. Best regards, Ryan Konz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atwood, Tn

Posted Jul 4, 2017
Pros: The pool
Had a wonderful two days!!! We had easy access to the Cards game. Everyone was so helpful.
Comment from Hotel Management
Jul 12, 2017 by Ryan, Hotel Management
Dear Osker, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 3, 2017
Did not like the fact that you had to pay $13 extra to park at the hotel that I had already paid for a night at.
Comment from Hotel Management
Jul 12, 2017 by Ryan, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
It was a pleasant stay! Staff was friendly, pools indoor and outdoor was nice!
Comment from Hotel Management
Jul 12, 2017 by Ryan, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 3, 2017
Nice hotel near the airport. Had a resort feel to it. Breakfast was excellent & the room bed was awesome. Would stay again.
Comment from Hotel Management
Jul 12, 2017 by Ryan, Hotel Management
Dear Danny, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

The entire family had a great time!

Posted Jun 10, 2017
Great accomodations, friendly staff. Room was great. No complaints.
Comment from Hotel Management
Jun 12, 2017 by Ryan, Hotel Management
Dear DLC, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences. We will use your feedback to better our services and accommodations to our guests. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice hotel, does need to clean better.

Posted Jun 2, 2017
Was a comfortable stay, but the bathroom needed to be cleaned better.
Comment from Hotel Management
Jun 2, 2017 by Ryan, Hotel Management
Dear J, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager
2 out of 5
by A verified traveler from MO

Bad Experience

Posted May 31, 2017
For a Marriott this was terrible. The room was nice but maid service was terrible. They didn't restock the coffee and when we went to the front desk to get some for the in room coffee maker they told us well Starbucks over there is about to open. They took all the dirty towels out of the room but didn't leave clean ones. There were ants crawling all over the room. We stayed at this hotel 4 nights and not one time did the gate for the parking work with a swipe of the key which we had to pay an extra $13 per day to park. We always had to call the front desk and wait a few min for them to open it. The breakfast buffet was $16.95 per person and the food was cold. They ran out of bacon and sausage. We will never stay at this Marriott again.
Comment from Hotel Management
Jun 2, 2017 by Ryan, Hotel Management
Dear Lea, We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our team and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for it. We are sorry for the inconvenience and annoyance this incident caused. Best regards, Ryan Konz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Lovely stay

Posted May 28, 2017
We had a good experience. We did book a standard room with king bed and got a double queen when we checked in but reception staff asked us where we would like to be located so that is probably why. Also we had to request a pack-&-play twice but the second time the delivery was speedy. Nice large outdoor pool, indoor pool is tiny. Fitness center is good. Bathroom was tiny with aging drop ceiling but adequate for us. Shower head was awesome. We really enjoyed our stay overall. Airport noise was minimal too.
Comment from Hotel Management
Jun 2, 2017 by Ryan, Hotel Management
Dear Dmom, Thank you for taking the time out of your schedule to provide us feedback. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again. Sincerely, Ryan Konz General Manager