Large, Busy Hotel w/Great Service & Facilities
Posted Apr 17, 2017
Simply put, the stay at this hotel was a delightful experience during a trip filled with challenges. My husband and I, arriving at 10:00 PM with a toddler who had come down with the flu en route, walked into a bustling lobby (apparently wedding parties like to stay at this hotel) with a seemingly endless line to check in (there was a large group of airline employees ahead of us). It looked bleak. But then... A gentleman behind the desk singled us out and pulled us to the front - moment of delight #1. Once we got to our room, we ordered a TON of room service mere minutes before the kitchen was supposed to close, yet the lady on the other end of the line was humorous and very friendly as she took our order - moment of delight #2. Our order arrived VERY fast, hot, 100% accurate, and the lady who delivered it took the time to "give a tour" of our massive order - moment of delight #3. The people at this hotel turned a horrible day around for us. And for that, they get FIVE STARS.
Comment from Hotel Management
Apr 18, 2017 by Ryan, Hotel Management
Thank you for taking the time out of your schedule to provide us feedback.
I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.
Once again, I sincerely appreciate you taking the time to share your experiences related to your stay. We certainly look forward to serving you again.