Indoor pool, seasonal outdoor pool

Reviews of Marriott St. Louis West

3.5 out of 5
Marriott St. Louis West
660 Maryville Centre Dr, St. Louis, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 963 reviews" "
Rating 8 - Good. 305 out of 963 reviews" "
Rating 6 - Okay. 101 out of 963 reviews" "
Rating 4 - Poor. 48 out of 963 reviews" "
Rating 2 - Terrible. 26 out of 963 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and attentive to our needs
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Offered us late check out
Stayed 1 night in Mar 2024

4/10 Poor

Cynthia

Traveled with family and small children
Disliked: Cleanliness, amenities
Super disappointed there was no cleaning in our 2 night stay. We had 1 towel in our room I asked for me and was told no. Toilet ran all night long.
Stayed 2 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Barbara

Business traveler, Traveled with family
Liked: Property conditions & facilities
Lovely older hotel but nice and very close to St Luke’s Hospital.
Stayed 2 nights in Feb 2024

8/10 Good

Matthew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to locations we needed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Traveled with family
Very convenient location next to Maryville University. Very friendly representative at the front desk.
Stayed 1 night in Feb 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lightning

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from gsa on Nov 16, 2023
Thank you for staying with us!

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed!
We were impressed with the safe location, friendly service, restaurant, easy parking and everything we needed for our stay! After a long drive, it was nice to get a meal without leaving the hotel, and we enjoyed our hamburgers. Maybe the rooms weren’t the most modern but everything was clean and of good quality. Would stay here again!
Stayed 1 night in Oct 2023
Response from gsa on Nov 2, 2023
Thank you for staying with us and for your review.We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gsa on Oct 24, 2023
Thank you for staying with us and for your review!

2/10 Terrible

Kent

Traveled with partner
Disliked: Property conditions & facilities
Room had mold on the walls. Water damage and they tried to cover it up
Stayed 2 nights in Oct 2023
Response from gsa on Nov 2, 2023
Thank you for staying with us and for your review. Please accept our sincere apologies for your experience and any inconvenience this may have caused.Your comments are shared with our Executive team to address.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gsa on Oct 11, 2023
Thank you for staying with us!

4/10 Poor

Les

Stayed 1 night in Sep 2023
Response from gsa on Oct 24, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Adam

Stayed 1 night in Sep 2023
Response from gsa on Sep 25, 2023
Thank you for staying with us and for your review!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from gsa on Sep 10, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet and peaceful my room was. The entire staff was professional and very helpful.
Stayed 2 nights in Aug 2023
Response from gsa on Aug 28, 2023
Thank you for staying with us and for your review.We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future!

8/10 Good

isabelle

Stayed 1 night in Aug 2023
Response from gsa on Sep 18, 2023
Thank you for staying with us!

10/10 Excellent

Shannon

Stayed 2 nights in Aug 2023
Response from gsa on Sep 10, 2023
Thank you for staying with us & for your review!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upscale hotel. Surrounding property was lovely, in a corporate park, so on weekends very quiet. Nice pool and walking path.
Stayed 1 night in Aug 2023
Response from gsa on Aug 18, 2023
Thank you for staying with us and for your review.We hope to see you again in the near future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giant place, great staff, clean room.
Stayed 1 night in Aug 2023
Response from gsa on Aug 17, 2023
We are pleased to hear you enjoyed your stay with us!Looking forward to welcoming you back in the near future

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy check in with a helpful staff.
Stayed 3 nights in Aug 2023
Response from gsa on Aug 7, 2023
We are pleased to hear that you enjoyed your stay with us!Looking forward to welcoming you back in the near future

10/10 Excellent

Karen

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff was super friendly. The restaurant staff not so much at the breakfast buffet.
Stayed 1 night in Jul 2023
Response from gsa on Aug 1, 2023
Thank you for staying with us and for your feedback!

2/10 Terrible

Gaila

Disliked: Staff & service, property conditions & facilities
Room hot for two nights. The guy came the first morning when we returned late still hot in there. No towels available. I Wendy down stairs the clerk said I would get some never received them. I paid a lot and got very little.
Stayed 2 nights in Jul 2023
Response from gsa on Aug 4, 2023
Thank you for staying with us and for your feedback.Please accept our sincere apologies for the unsatisfactory service you received during your time with us. It is our goal to ensure that we are exceeding each guest’s expectations during their stay, and it is unfortunate to hear that we did not at least meet your expectations. We hope that you allow us another opportunity in the near future.

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from gsa on Aug 1, 2023
Thank you for staying with us, we apologize for any inconvenience you may have experienced during your stay.

2/10 Terrible

Maher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We called prior to booking asking if we can check in before 3 clock, the gentleman who answered the phone at the front desk was so kind and said ok no problem if you check in after 12:30. When we arrived around 1:00 pm there was a woman at the front desk was very rude she kept saying no we can't check you in before 4:00 pm
Stayed 1 night in Jul 2023
Response from gsa on Aug 4, 2023
Thank you for choosing Marriott St. Louis West as your hotel host as you travel. I’d like to extend our sincere apologies for team members behavior & not being able to get you in your room prior to 4pm. We appreciate your feedback on your stay, as we are in constant works to improve all aspects of our guests’ stay and hope that you allow us another opportunity to serve you in the near future.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Was Nice & quiet. Loved the bar & restaurant area. Salmon dinner was yummy! Christina was a great bar host & server!
Stayed 1 night in Jul 2023
Response from gsa on Aug 1, 2023
Pleased to hear you enjoyed your stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from gsa on Jul 27, 2023
Thank you for staying with us, we look forward to welcoming you back in the near future!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from gsa on Jul 18, 2023
Thank you for staying with us and for your review

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GS on Jul 12, 2023
Thank you for staying with us and for your feedback

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was good. Very clean, comfortable place. No in room coffee but that’s okay. Had a good, quiet nights sleep on a comfortable bed and a nice hot shower in a clean room. I’d recommend.
Stayed 1 night in Jul 2023
Response from GS on Jul 12, 2023
Thank you for staying with us and sharing your feedback. We look forward to welcoming you back in the near future.

6/10 Okay

Marcelina

Stayed 1 night in Jul 2023
Response from gsa on Jul 4, 2023
Thank you for staying with us

10/10 Excellent

Sharon

Stayed 2 nights in Jun 2023
Response from gsa on Jun 30, 2023
Thank you for staying with us & for your review

6/10 Okay

Justine

Traveled with group
Liked: Staff & service
The property was nice and clean. My room looked clean and was comfortable. My only complaint was that I don’t think the a/c in my room was working properly. When I got to my room the thermostat was set to 60°, yet it still felt a bit warm. I was with two other travelers and visited both of their rooms and their rooms were nice and cool with their thermostats being set between 65 and 68, so there there had to have been an issue with mine. Also, in the middle of the night I woke up the the a/c making a loud rattling noise that prevented me from going back to sleep. It wasn’t even worth asking to switch rooms because upon arrival they told me they were completely booked, so I didn’t even bother trying.
Stayed 1 night in Jun 2023
Response from gsa on Jul 4, 2023
Thank you for staying with us and for your feedback.Please accept our sincere apologies for the unsatisfactory experience you had during your recent stay with us, rest assured that what you describe is not typical of our hotel guest experience.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gsa on Jun 25, 2023
Thank you for staying with and for your review!

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gsa on Jun 25, 2023
Thank you for staying with us, hope to see you again soon!

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2023
Response from gsa on Jun 25, 2023
Thank you for staying with us and for your feedback!

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall, but a tad noisy
Clean, decent room size & layout, comfortable bed. Wifi was acceptably fast (standard Marriott 15Mbps) and pretty reliable. Shower was a bit finicky to get the right temperature, but plenty of water pressure and temperature consistency. Very little noise from outside - just the pool really, which wasn't much of an issue on the 7th floor anyway - but the walls, ceiling, and door to the hallway were all pretty acoustically transparent. Not a huge amount of noise from them overall, but enough to be a little annoying.
Stayed 3 nights in Jun 2023
Response from gsa on Jun 25, 2023
Thank you for staying with us and for your feedback.Please accept our sincere apologies regarding the noise from surrounding rooms/hallway.We hope to see you again in the near future.

8/10 Good

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gsa on Jun 19, 2023
Thank you for staying with us & for your review!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; terrible next door guests
Your hotel was beautiful and very staff friendly. Our AC did not work correctly but was fixed ASAP. The best lounge area ever. Lots of activity and just a fun place to be. One huge issue....at 11:30pm the guests next to us were so loud, kept us awake with hallway noise and room noise. Adults and children voices were just terrible. Did not complain since I did not know who I might be dealing with next door.
Stayed 2 nights in Jun 2023
Response from gsa on Jun 19, 2023
Thank you for staying with us and for your feedback!We are pleased to hear that you enjoyed your stay with us and please accept our sincere apologizes for the noise from the next door guests..

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was at a nice location. The people were friendly.
Stayed 1 night in Jun 2023
Response from gsa on Jun 21, 2023
Pleased to hear you enjoyed your stay with us & look forward to welcoming you back in the near future.

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from GSA on Jul 12, 2023
Thank you for staying with us and for your review

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was far from property, which was hard for us in our older age to walk and carry luggage.
Stayed 1 night in Jun 2023
Response from gsa on Jun 19, 2023
Thank you for staying with us and for your review!please accept our sincere apologizes for parking being far from the hotel front doors, We certainly hope to see you again, please let us know next time you stay with us we will be sure to assist you with luggage/ parking arrangements.

8/10 Good

Lourdes

Traveled with family
Stayed 1 night in May 2023
Response from gsa on Jun 12, 2023
Thank you for staying with us and for your review!

6/10 Okay

Megan

Traveled with family and small children
Liked: Staff & service
The property around the hotel is beautiful and allows you to get out of your room and into nature a bit. I just felt like the hotel was very dated. It wasn't signed very well so it was confusing to get places inside the hotel. Our room had very few convenient plug ins (such as near both sides of the bed) and the room itself was not extremely clean when we arrived.
Stayed 2 nights in May 2023
Response from gsa on Jul 4, 2023
Thank you for staying with us and for your review!Pleased to hear you enjoyed the beautiful lake and grounds around the property.We appreciate your business and hope that you will give us another chance with your future lodging needs in St. Louis.

4/10 Poor

Davis

Traveled with family and small children
We booked two rooms for a single night: one room smelled liked sewer gas and the other was hot even with the air conditioning running. The woman at the front desk said only one of the rooms could switch due to the amount of bookings that night so we had to choose between sewer gas and too hot. The new room smelled like weed as did many of the hallways. Parking was also quite difficult with very very limited parking.
Stayed 1 night in May 2023
Response from GSA on Jul 12, 2023
Thank you for your honest review of the property and your recent experience. We sincerely apologize for the subpar service you received while staying with us. As we are in constant works to improve all aspects of our guest’s stay, we will take note of these concerns and address them accordingly. We hope for another opportunity to exceed your expectations and regain your confidence in the value of our hotels.

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
When my room was too loud because of kids running and yelling, the manager quickly, kindly and apologetically changed my room.
Stayed 1 night in May 2023
Response from gsa on May 15, 2023
Thank you for staying with us and for sharing your feedback! We are pleased to hear that our management team was quick to respond and address your concerns.

10/10 Excellent

Korey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Stayed here for our anniversary. Will definitely be back. Staff was super friendly, room was perfect and the food in the restaurant was really good.
Stayed 1 night in May 2023
Response from gsa on May 8, 2023
Thank you for staying with us, we are pleased to hear you enjoyed your stay with us and we look forward to welcoming you back in the near future.