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Reviews of Motel 6 Maryland Heights, MO

2 out of 5
Motel 6 Maryland Heights, MO
12330 Dorsett Rd, Maryland Heights, MO

Reviews

6.0
Rating 10 - Excellent. 185 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 168 out of 1000 reviews" "
Rating 2 - Terrible. 250 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paris

The electricity went out and my booking wouldnt go through. On their end. They told me to rebook it and theyd refund me. Neither of these things worked.
Stayed 1 night in Feb 2024

10/10 Excellent

John, St. Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained! The staff is very friendly and understanding
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi John,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked inside the property and was immediately hit with the smell of marijuana. The motel room door barely was closed and someone could have easily got in my room. My room window was open . The room was not warm at all and I froze all night. People walking up and down the halls, the doors were opening and slamming shut. The bathtub was dirty and had a used straw in the tub. The walls were dirty and the floor was too. The linen had black stains on them and so did the towels and washcloths. The lighting inside the room was terrible. Has no place to sit except for the bed and a desk chair that was filthy nasty and dirty. I will not be returning .
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Gregory, Leawood

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property is an old Baymont that is very run down. People staffing the property are minimal and do not speak english well. No breakfast, Old furniture, Rooms very basic and run down. You hear I-270 all night thru the windows. Smells loke Pot outside.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Gregory, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

hasael aaron

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a lot of repairs and cleanliness. My sheets had holes cut out with scissors cant help but think they cut out stains and kept the sheets, i killed a few roaches in my rooms. Amd a bit more other things..
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 5, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Von

Stayed 1 night in Feb 2024

10/10 Excellent

Travale

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Travale,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Lily

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed was quite spacious and the bed was quite comfortable. There were even 3 chairs. The clerk told us there would be a fridge and microwave in the room but we found only a fridge. Since we were staying only one night, we didn't bother to tell the clerk. The property is being renovated, according to the front desk. So we expected the messes in the hallway but didn't mind at all.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Charles

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay. Needed a room for a quick overnight stay. They were very accommodating and Ellie was very nice.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Patricia

Traveled with family
Disliked: Room comfort
The hotel was basic. There was no refrigerator or microwave in the room no coffee in the room the blankets were like tissue paper. It was not even a blanket it was like I don’t know what it was the bedroom uncomfortable the hotel, for the most part was OK. It was just a basic hotel for $87. It’s not worth it.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Patricia, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Apparent homeless druggies loitering in parking area, a crime which apparently victimized an elderly woman took place requiring three police cars to respond and police to patrol a first-floor hallway. Water leaked from the ceiling into my bathroom every time they flushed or showered upstairs. No clock in room.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed because it was cheap, only...
Motel is older! Not to say it was not clean.... but the overall vibe was not a good presentation... broke fixtures, really bad remodeling attempts, etc.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi JamesThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Wendy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was a horrible stay. The room smelt bad, paint peeling off the wall in spots, people out front looked homeless. People backed into the parking spot in front of our window and would let their truck idle and exhaust came thru our ac vents and would run the truck all hours of the night after my husband complained and ask nicely to stop. Will never stay there again and would not recommend to anyone.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Wendy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Annitta

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was just a place to lay your head
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

4/10 Poor

Terence

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelled really bad. Very outdated. I wasn’t expecting much but they allow animals and you can definitely smell it.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

8/10 Good

Mondreyon

Business traveler
Liked: Staff & service
This hotel is right off of 270, and its 10 minutes to the airport. Has an amazing Indian Restaurant on the premises and the staff is very friendly
Stayed 3 nights in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Mondreyon

Business traveler
Liked: Cleanliness
I normally love staying here. However this time i wasnt pleased. There was roaches in my room, it was very nosy after 9pm and i didnt recieve housekeeping not once
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Mondreyon,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Shawnna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekly rate hotel.
Smells like cat pee. Stains everywhere. Paper tissue all over room floor. Called management with no room change or even a housekeeper to fix the nasty room. Called the front desk and zero cares were given.
Stayed 1 night in Sep 2023

2/10 Terrible

Alisha

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was so dirty. The sink was cracked and the shower was broken with mold in the caulk. The walls where dirty
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 12, 2023
Hi Alisha,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

DeAngelo

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dog poop
There was literally dog poop in the hall way and stairway several times!
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Mondreyon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There an Indian restaurant on the property and the food is amazing. This hotel is close to just about everyone
Stayed 2 nights in Aug 2023

2/10 Terrible

Gary

Stayed 1 night in Aug 2023

6/10 Okay

Brenda

Stayed 6 nights in Aug 2023

6/10 Okay

Lawrence

Business traveler
water is too thin and not getting warm quickly enough.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Lawrence,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Concert trip
Woman at the desk for check in was rude. Ice machine had zero ice. None of the vending machines worked. Light bulbs were either out or very dim. Lots of dogs barking could be heard in the hallways. But the bed was comfortable and the shower seemed clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Cory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Vincent

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have said my peace several times
Stayed 3 nights in Jul 2023
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Terrence

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Ramesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worst experience, went for family trip and the motel was total disappointment
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Rita

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Electrical outlet and vanity light not working correctly. People hanging around who seemed not to be guests. Police were there when I returned from dinner. Room 135. Also, light bulb out in bedside lamp.
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Kendyl

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth it. Don’t do it. Blood stains on the walls, bugs in the bathroom, and stains on the pillows and sheets. Disgusting.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad
Bathroom ceiling needs replaced and they have bugs
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Brittany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a very quick stay, i guess this place is ok. Wouldn’t recommend staying longer than a night. The toilet was running when we arrived in our room and my bf had to fix it. One of lamps didn’t work and another wasn’t plugged in. The mirror was covered in dust and our blanket had a stain. Paint was chipped and the banister was ripped. The lobby and hallway smelled of weed and dogs.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Feb 16, 2024
Hi Brittany,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Brian

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Was locked out of room after first night and had to get an new key.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Brian,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Tayler

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Demarco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Demarco,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Anastasia

Traveled with partner
Disliked: Property conditions & facilities
No coffee pot in the room, broken furniture, no USB ports for charging electronics. Suspicious cleanliness of the bed. Burn stains on the bathtub & electrical outlets visibly burnt with black soot surrounding them
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Anastasia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Wanda

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Family Reunion
The room I was assigned to is falling apart, floor had breaks in tiles, towel rack in bathroom was not properly secured to wall and was just hanging.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Wanda, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Ray

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Should’ve been cheaper
Check-in went well and smooth, especially using the Hotels.com app. Once I got to the room, I was immediately disappointed. The room smelled like smoke even though it was non smoking. The top latch on the door was broke, the bathroom door handle was broke, there was a piece of tile that was on the floor, the toilet seat had a burn hole on it, there was a office chair in the room that was completely filthy and torn up. The pillows were super flat, and the bedspread looked nothing like the advertisement. It was a very thin tan blanket, which had three huge burn holes in it. Later on that night when I went downstairs to wait on my food to be delivered, a customer had tried to explain to the receptionist that the soda machine had taken his money, but given him know items. Instead of trying the soda machine out for himself, the receptionist continued to tell the customer that there was nothing he could do about it because to his knowledge nothing was wrong with that machine. Super easy checkout process. $50 hotel, not $75
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Michelle

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was filthy, missing pieces of the flooring in the rooms. Electrical outlets didn't works. Drug deals in the parking lot. Hookers walking the halls.
Response from Brand Experience Team on Jul 26, 2023
Hi Michelle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was not around when you needed them to get you like extra towels the phone in our room d8dnt work It was very clean and an easy access to what was planned out for us
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Edmond, Conway

Traveled with family
The room smelled like smoke even though it is a non-smoking room. My shirt smelled the same after staying the night.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Edmond, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Super dirty room, bathroom door wouldn't close. People yelling inside and outside. Very unsafe place to stay with people on drugs, getting drugs and prostitutes right in front of the front door.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Karen, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Chunfu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is dirty with dogs running around and people standing dy.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Chunfu, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Safe, Not clean, Not good!
The customer service was fine the people were nice to me but everything else was terrible. The overall condition of the hotel was terrible. Very rundown. Looking at one point I thought I was going to be robbed in the parking lot I was sitting quietly in my car after returning to the hotel and a man approached my car then froze when he saw me inside, did about face and walked to the other end of the parking lot where he continue to observe other people coming and going. Very sketchy environment. I did not feel safe at all. I would not recommend anyone staying at this hotel but it would be an upgrade from homelessness.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi William,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6