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Reviews of Quality Inn & Suites Caseyville - St. Louis

2.5 out of 5
Quality Inn & Suites Caseyville - St. Louis
2180 Patricia Dr, Caseyville, IL

Reviews

6.0
Rating 10 - Excellent. 67 out of 391 reviews" "
Rating 8 - Good. 88 out of 391 reviews" "
Rating 6 - Okay. 82 out of 391 reviews" "
Rating 4 - Poor. 69 out of 391 reviews" "
Rating 2 - Terrible. 85 out of 391 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Gregory J

Disliked: Staff & service, property conditions & facilities
The bed was comfortable. Both the sink and tub sink drained extremely slowly. The bathtub facets were loose and moved at least 2 inches. The breakfast had almost nothing. When we asked about getting some yoghurt, she only brought out 4 which were gone in 20 seconds.
Stayed 1 night in Mar 2024

2/10 Terrible

Dorothy A., Darling

Disliked: Cleanliness, staff & service, property conditions & facilities
Holy experience was horrible. Everything in our room was dirty. Nasty couldn’t take a bath because the bedroom was dirty. Half of the light fixtures. Didn’t work in the room like the froze today. Heat was not working the more we turned it up the cold you got. Took money off my debit card for unnecessary stuff didn’t on the agreement as priced on Expedia recommend.
Stayed 1 night in Mar 2024

6/10 Okay

A S M Touhidul

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DP on Mar 12, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Tikina, Douglasville

Stayed 2 nights in Feb 2024

4/10 Poor

Sandy

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Our room was dusty. The guy checking in was rude as I walked in I had to tell him that I was checking in. The door didn’t lock with the dead bolt.
Stayed 1 night in Feb 2024
Response from Dp on Feb 23, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Jadin

Traveled with family and small children
It was half clean… the bed and floor were clean , but had hair throughout the bathroom, the tub had quite a bit of build up, and it appeared as if the bottom of the toilet hadn’t been cleaned in a while. Also… as soon as we turned the lights out to go to sleep, roaches started crawling out..
Stayed 1 night in Jan 2024
Response from DP on Jan 29, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DP on Jan 29, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Randall

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found a bed bug on the shower curtain plus you look at the ceiling in the bathroom the paint wad peeling off and the floor was dirty in the bathroom.
Stayed 1 night in Jan 2024
Response from DP on Jan 29, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from DP on Jan 29, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

DeAsia

Liked: Staff & service, amenities
Response from Dp on Feb 23, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

LaTasha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place has Roches pretty but dirty very dirty an
Stayed 2 nights in Dec 2023
Response from DP on Jan 29, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Money

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of people say it’s a bad hotel but honestly the breakfast was good the bed felt amazing. Obviously not your 5 star hotel but definitely worth the budget we had
Stayed 1 night in Dec 2023
Response from DP on Jan 29, 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Samantha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Nov 2023
Response from DP on Dec 5, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Eric

Stayed 1 night in Nov 2023
Response from DP on Jan 29, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Jesse

Liked: Staff & service, amenities
Personnel was friendly and informative. It was ordinary and without frills, nice.
Stayed 2 nights in Nov 2023
Response from Dp on Dec 2, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I, didn't like the fact they told me my reservation, was cancelled when they wasn't. I, didn't like the fact they put me and my kids, out and only agreed to give me some money back. I'LL, NEVER FO BACK THERE AGAIN AND I, FEEL LIKE SOME OF THE WORKERS WAS RECIST
Stayed 3 nights in Nov 2023
Response from Dp on Dec 2, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Brian

Traveled with partner
Disliked: Amenities
Bathroom needs updated, breakfast was not like advertised on the website. Refrigerator didn’t work, small tv with poor selection & was lines flashing across the screen when trying to watch it. Understand that it is cheap stay but definitely needs to be updated and be truthful about what they offer. Was clean & quite .
Stayed 1 night in Nov 2023
Response from DP on Nov 22, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

RaSheda

Business traveler
Stayed 1 night in Nov 2023
Response from DP on Nov 22, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Michael Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waffles are too die for
Very comfy slept all thru the night. Which is rare for me. Woke up to the best waffles ever
Stayed 1 night in Nov 2023
Response from DP on Nov 15, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
No one was at the desk. I had to wait 15 mins to see some. They charged my card twice because there machine didnt work correctly. The bathroom was roach infested. the rest of the room had many roach traps. One light didn't work. Cigarette burns on bed sheets. No lights in the pool area i swam in the dark. Next morning i woke up with bug bites throughout my body. No breakfast or coffee was made during the time they listed. These were the amenities that were listed when I choose this hotel. Name of the hotel is called quality hotel. Guess it stands for no quality or poor quality. Never again though
Stayed 1 night in Oct 2023
Response from DP on Nov 15, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Emilio

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from DP on Oct 22, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Darius

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this isn't a horrible deal. There is a feeling that the bare minimum is being met across the board. My TV did not work, the breakfast was deficient in quality and I had a pair of airpods stolen out of my room by what I assume was staff. A 5-star hotel can have a staff member causing trouble, so I don't blame the hotel. The real issue is the lackluster response.
Stayed 2 nights in Oct 2023
Response from DP on Oct 22, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Cleanliness
Fine for the price.
This was my first room upon checkin. I was able to change rooms however and the new one was fine.
Stayed 1 night in Oct 2023
Response from dp on Oct 22, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Dallas

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Dp on Nov 15, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Drason

Disliked: Property conditions & facilities
Worse Than a Third World Hotel
When we checked in there was a sign stating that the elevator was out. When asked if we could have a first floor room we were told no. The stairs we had to take smelled like a Mexican restaurant and were filthy. They also required an additional $100 deposit. I don’t know what they did with it because it wasn’t spent fixing the broken things in the room. When we went inside our room the only two things that worked were the toilet that flushed and the bed was horizontal. There were lights that didn’t work or were burnt out, the fridge was not cold, the tub had stains all over it, the chairs were broken, and the water tasted nasty and had a smell. The blankets on the bed had stains as did the floor. It was red. I am not sure if it was make up or blood. We were so tired that we went to bed almost immediately. I did call about an extra blanket. I was told that he was checking in someone and that he would check. After about a half hour I called and got no answer, so I made do with what we had. That was fine as the air conditioner/heater didn’t work either. Even the fan would not stay on. Bottom line, I have stayed in third world hotels that I would rate above this hotel.
Stayed 1 night in Oct 2023
Response from DP on Oct 22, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Carla, Joplin

Stayed 1 night in Sep 2023
Response from DP on Oct 31, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The man that checked us in was very nice and polite but the condition of the room was not the greatest. It’s very outdated needs work the room smelled like old dirty carpet. The refrigerator was not working so we couldn’t use it. We saw a bug what it looked like to be a cockroach crawling on a door. The elevator was out of order so you have to use the stairs. You can tell the house keepers try their best in keeping it clean but they can only do so much.
Stayed 2 nights in Sep 2023
Response from DP on Oct 3, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Eric

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in the front desk they gave me two different rooms that had not been cleaned. The 3rd room they gave me didn’t have towels or bathing soap. TERRIBLE EXPERIENCE!
Stayed 1 night in Sep 2023
Response from DP on Oct 22, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Robin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken and stair wells were dirty. The pull out bed was disgusting and we all crammed into 2 beds. It is definitely a cheap hotel
Stayed 1 night in Sep 2023
Response from Dp on Oct 3, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Sep 2023
Response from Dp on Oct 3, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend
The hotel bathroom was not really clean. The toilet you had to hold the handle to flush. The third floor ice machine didn't work. The front desk clerk was friendly
Stayed 1 night in Aug 2023
Response from DP on Oct 3, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Kim

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We asked for sheets pillows and blanket for the pull out sofa and they told us they didn’t have any blankets .. how do you offer a pull out sofa but no linens for it ?
Stayed 1 night in Sep 2023
Response from Dp on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Chenise

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean & check in process was not good
Stayed 1 night in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Judy L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
There’s been some remodeling that was nice for an older hotel. Staff friendly and helpful. Just needs a better breakfast…toast and bagels would be nice. Just had Twinkies and Ding Dongs.
Stayed 1 night in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Room was dirty & bugs in the room
Stayed 1 night in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

John

Traveled with group
Disliked: Staff & service, property conditions & facilities
Room was fair. Hallway steps smelled horrible. Free breakfast was cheap
Stayed 2 nights in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Enrique

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
me gusto que las tiendas estan cerca, lo que no me gusto es que no hicieron la limpieza durante nuestra estancia alli, solo tendian la cama y ponian toallas limpias, pero no limpiaban el baño y los espejos estuvieron siempre sucios,
Stayed 5 nights in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Debra

Traveled with partner
Liked: Staff & service
Nice area. Quiet. Room had a smell, so we informed the desk. Previous occupants obviously did not abide by the No smoking of ANYTHING rule, that left the smell. Nice quiet breakfast. Can use a little more cleaning, but was a good place to stop for the night.
Stayed 1 night in Aug 2023
Response from DP on Sep 4, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Andrea

Traveled with group
Liked: Cleanliness, staff & service
Was an average stay. An older hotel, but still kept in decent enough shape. I had no issues with the room other than the fridge not being cold enough.
Stayed 2 nights in Jul 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Guangzhao

Stayed 2 nights in Jul 2023
Response from Dp on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

HSUANHUANG

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Jul 2023
Response from DP on Aug 3, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Jorge, fort wayne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was freezing and dirty. Room never got cleaned in a 5 night stay. Had to take our own trash out. Air conditioning unit super loud. Bathroom was dirty upon our arrival. Had to ask front desk for tp, toiletries and towels. ‘Hot’ breakfast is waffles. Period. Out of regular coffee as well. Never ever ever staying at a quality hotel again.
Stayed 5 nights in Jul 2023
Response from DP on Aug 3, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Betty

Stayed 1 night in Jul 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Md Ashraful

Stayed 4 nights in Jul 2023
Response from DP on Sep 4, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Meghan

Traveled with family
Disliked: Cleanliness, staff & service
Where to start. . . walking into the room there was a smell. . . .a unique aroma of smoke and mold from the air conditioner unit. Once getting past the smell the room was okay except for the bathroom the tub was never cleaned, how do I know? There was a wash rag, a personal one (it was tan and not one from the hotel because it was not their style or color), and a used comb in the shower. The bathroom floor was gross, I cleaned it with a wet towel because it was horrifying. There were spatters on the tiles that surrounded the toilet with what looked like puke or poo, not sure. Yikes. There were flies in the room when we entered, lots of flies. The best were made and probably the cleanest part of the room. There were fake eyelashes under the sink and wads of hair throughout the room that we picked up on our socks even days later, not our hair because of the type (we stayed 4 nights). Housekeeping came every day and at least took out the trash and made the beds, with no vacuuming or bathroom cleaning. When we asked for additional towels the guy at the front desk told us we could have more if brought him the dirty towels (there were 4 us and we only had 2 towels at a time). He would go into the back room and count each and every towel and give us only 4 more, I get keeping track to make sure that people are not stealing but I have never had someone ask me for my dirty towels at the front desk. Yuck. Also, this guy had his Fox News channel and weird women on his phone every time
Stayed 4 nights in Jul 2023
Response from DP on Jul 31, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Craig

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was a convenient location for visiting St Louis (and not paying downtown prices), but there was a funky smell in both rooms, the pool was freezing, food for breaky was essentially depleted by 8:00, and the overall maintenance of the place really needs some attention.
Stayed 2 nights in Jul 2023
Response from DP on Jul 31, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Bridget

Disliked: Property conditions & facilities
The room was very dirty. Shower was yellow stained, showerhead was rusty, carpets were not vacuumed, handprints were left on multiple surfaces, shades were torn, A/C unit was loud. Overall I would not recommend this place.
Response from DP on Jul 31, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from DP on Jul 31, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.