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Reviews of Residence Inn by Marriott St Louis Downtown

3 out of 5
Residence Inn by Marriott St Louis Downtown
525 S Jefferson Ave, St. Louis, MO

Reviews

8.0

Very Good

Rating 10 - Excellent. 463 out of 1004 reviews" "
Rating 8 - Good. 273 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 65 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Clifford

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Josh - Hotel Manager on Apr 19, 2024
Greetings Clifford,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay.

4/10 Poor

tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
The bathtub faucet was dripping the whole time, and the extra blanket and pillow were damp when we pulled them out of the closet. Worst of all was that the lock on the bathroom door was broken so that when we closed the door from the outside we were locked OUT of our bathroom at 4am…
Stayed 1 night in Apr 2024

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Apr 2024
Response from Bill on Apr 13, 2024
Hello Josh,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Bill on Apr 13, 2024
Hello David,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Poor

Holly

Traveled with family
Disliked: Property conditions & facilities
Run down. Beds were old and uncomfortable. Walls paper thin could hear all the kids running around. Breakfast - well everything was out. I don’t think they were prepared for the number of guests staying.
Stayed 1 night in Apr 2024
Response from Bill on Apr 13, 2024
Hello Holly,I'm sorry to hear about your experience. We strive to provide comfortable accommodations and a peaceful atmosphere for all our guests. Your feedback is invaluable to us, and we apologize for falling short of your expectations.We'll address the issues with the beds and noise immediately to ensure a more restful stay for future guests. Additionally, we'll review our breakfast service to ensure it meets the needs of all our guests, even during busy periods.Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

KEITH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to stuff.
Stayed 3 nights in Apr 2024
Response from Bill on Apr 9, 2024
Hello Keith,Thank you for the excellent review. We appreciate your business and look forward to seeing you again.

4/10 Poor

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bill on Apr 9, 2024
Hello Caitlin,Thank you for your review. We appreciate your business. Safe travels.

2/10 Terrible

Tanner

Liked: Amenities
Sold our room
Stayed 1 night in Mar 2024
Response from Josh Schreib - Guest Relations Manager on Apr 2, 2024
Greetings Tanner,Thank you for sharing your feedback. We realize we fell short of your expectations and will be reaching out to you to address your concerns.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Mar 2024
Response from Josh Schreib - Guest Services Manager on Apr 2, 2024
Thank you for your kind response! We appreciate your kind words!

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly! Breakfast was terrific. Only thing was disappointed our living room window was filthy looked like a little kid with the messy hands smeared all over!
Stayed 1 night in Feb 2024
Response from Bill on Mar 28, 2024
Hello Angela,Thank you very much for the 5 Star review. We appreciate your business and look forward to seeing you again.

6/10 Okay

Kassandra

Stayed 1 night in Mar 2024
Response from Bill on Mar 24, 2024
Hello Kassandra,Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 Good

Serwaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bill on Mar 22, 2024
Hello Serwaa,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Poor

Jeffrey

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
- Found a dirty sock in our bed - top sheet was used as a base sheet - door next to our room was kicked in - a few other experiences not great so we left after 20 min. The front desk clerk was super nice and friendly, but not somewhere I felt comfortable staying with kids
Stayed 1 night in Mar 2024
Response from Bill on Mar 11, 2024
Hello Jeffrey,I'm truly sorry to hear about your experience. This is certainly not the standard we aim to uphold. Your comfort and satisfaction are of utmost importance to us. We take your feedback seriously and will address these issues immediately to ensure they do not happen again. Please accept our sincerest apologies, and if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Miguel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to the downtown and the most popular areas . The restroom wasn’t clean ,not trash cans at all and not cups for the coffee
Stayed 1 night in Mar 2024
Response from Bill on Mar 11, 2024
Hello Miquel,Thank you for sharing your experience. We're delighted to hear that you found our location convenient. However, we're truly sorry to hear about the cleanliness issues you encountered in the restroom and the lack of trash cans and coffee cups. This does not meet our usual standards of service, and we sincerely apologize for any inconvenience caused. Rest assured, we are addressing these concerns immediately to ensure a more enjoyable experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay. If you have any further comments or concerns, please don't hesitate to reach out.

6/10 Okay

Luz

Disliked: Cleanliness
The property was safe and it was just okay I didn’t like the cleaning of the room and the fact that they charge for parking
Stayed 3 nights in Feb 2024
Response from Bill on Mar 11, 2024
Hello Luz,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be safe, but we're sorry to learn that the cleanliness of your room didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this issue with our housekeeping team to ensure a better experience for our guests in the future.Regarding the parking charges, we understand your concern and we'll take it into consideration as we continue to evaluate our policies.We appreciate your business and hope to have the opportunity to welcome you back for an improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean and Great Customer Service!
Stayed 1 night in Jan 2024
Response from Bill on Feb 28, 2024
Hello Joe,Thank you very much for the excellent review! We appreciate your business and look forward to seeing you again.

4/10 Poor

Jennifer

Stayed 3 nights in Feb 2024
Response from Bill on Feb 28, 2024
Hello Jennifer,Thank you for your review. We appreciate your business.

10/10 Excellent

Shauniece

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean ! smell Goods ! Quiet ! Nice staff .
Stayed 1 night in Feb 2024
Response from Bill on Feb 27, 2024
Hello Shauniece,Thank you for your review. We appreciate your business and look forward to seeing you again.

2/10 Terrible

kelly, Kansas City

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated everything about the entire stay from the extra fees the hold on my debit card room not clean on a daily no new towels the staff service just a all around terrible experience
Stayed 4 nights in Feb 2024
Response from Bill on Feb 26, 2024
Dear Kelly,I'm truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. We're committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We'll address the issues you've raised with our team to prevent similar situations in the future. If there's anything specific you'd like us to address or if you have any further feedback, please don't hesitate to reach out. We appreciate your honesty and hope for the opportunity to make it right for you in the future.

6/10 Okay

Jasmine

Traveled with partner
Disliked: Cleanliness
Room was nice but there was trash under bed that looks like been there for a while & not enough parking.
Stayed 3 nights in Feb 2024
Response from Bill on Feb 24, 2024
Hello Jasmine, Thank you for your review. I sincerely apologize for the cleanliness of your suite and parking issues you experienced. I have shared your feedback with my leadership team so we can correct these issues. We appreciate your business and feedback.

10/10 Excellent

Christine Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was the cleaning. The mirror and microwave were cloudy like they used a dirty rag to just wipe them down. Besides that everything went well.
Stayed 3 nights in Feb 2024
Response from Bill on Feb 22, 2024
Hello Christine,Thank you for your review. We appreciate your business and look forward to seeing you again. I have reviewed your comments with my team.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Bill on Feb 21, 2024
Hello Bethany,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024
Response from Bill on Mar 22, 2024
Hello Jeremy,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Poor

Julia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The manager was very kind and helped with all of our needs. But wish we didn’t have any needs in the first place. Tub water constantly flowing, no wires connecting the tv, unable to use, left over food and drinks from the previous guest. So I know the place wasn’t cleaned properly in the first place. Garbage everywhere behind the tv dresser. Couch was terribly stained, felt uncomfortable to even seat on it the way it looked so I threw the extra sheet over it. Booked for the hot tub but the hot tub broke the day we got there. Locations was great though for why I was in town. Close to downtown and to many activities near the city. Zoo, aquarium etc.
Stayed 1 night in Jan 2024
Response from Bill on Feb 6, 2024
Hello Julia,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your feedback with me team so that we can fix the issues.

8/10 Good

everett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 3 nights in Jan 2024
Response from Bill on Feb 1, 2024
Hello Everett,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

2/10 Terrible

Keonna

Traveled with family and small children
Disliked: Staff & service
Rooms are nice but staff was very rude .
Stayed 2 nights in Jan 2024
Response from lhowlett on Jan 29, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

TYSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from lhowlett on Jan 30, 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great! However, my granddaughters were planning to swim. The pool water in the indoor pool was so dirty they couldn’t. We reported it to the front desk and they said the pool cleaners hadn’t been there all week. This isn’t acceptable.
Stayed 1 night in Jan 2024
Response from Bill on Jan 29, 2024
Hello Donald,Thank you for your review. I have shared your feedback with my maintenance team so we can make sure pool gets services. I appreciate your feedback and sincerely apologize for any inconvenience.

2/10 Terrible

nicholas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet missing in room from someone cutting it out. Fridge had dents in it Toliet seat had pee and nastyness on it They charge 18$ to have your car in the parking lot Food in fold out couch so kids slept in our bed.
Stayed 1 night in Jan 2024
Response from Bill on Jan 27, 2024
Hello Nicholas,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your comment with my team so that we can fix them.

6/10 Okay

Marc

Liked: Staff & service
Disliked: Property conditions & facilities
Was fine.
Stayed 2 nights in Dec 2023
Response from Bill on Jan 25, 2024
Hello Marc,Thank you for your review. We appreciate your business.

6/10 Okay

Jessica

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Bill on Jan 27, 2024
Hello Jessica,Thank you for your review. We appreciate your business and look forward to seeing you again.

2/10 Terrible

Arkeycia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not clean stains on everything
Stayed 1 night in Jan 2024
Response from lhowlett on Jan 22, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Daniel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we checked in our bathroom was dirty. It had a used towl hanging on the door, there was hair in the bath tub, crumbs all over the office chair and the floor. We called the front desk and instead of offering a new room they sent the maintenance guy in to clean everything. After being gone for several hours we pulled our blanket down to go to sleep and thier was dried blood spots on the comforter. I want my money back and will NEVER use this hotel again.
Stayed 1 night in Jan 2024
Response from lhowlett on Jan 22, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Lisa

Liked: Staff & service
Response from Bill on Jan 16, 2024
Hello Lisa,Thank you for your review. We appreciate your business and look forward to seeing you again.

4/10 Poor

Cheryl

Disliked: Amenities
At 3am we woke up. Our room was freezing. Tge heating system wasn’t working. Our room was 59 degrees or less. I had to go down to the front desk because no one answered the phone. We got put into another room that hadn’t been cleaned from the last guest. But, at least it had heat.
Stayed 1 night in Jan 2024
Response from Bill on Jan 14, 2024
Hello Cheryl,Thank you for your feedback. I sincerely apologize for the issue with your heat. I will have our maintenance department fix the issue.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bill on Jan 20, 2024
Hello David,Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 Good

Doug

Stayed 1 night in Jan 2024
Response from Bill on Jan 27, 2024
Hello Doug,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Obadiah

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bill on Jan 8, 2024
Hello Obadiah,Thank you very much for your review! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on Jan 8, 2024
Hello Dee,Thank you very much for your 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Alexis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on Jan 8, 2024
Hello Alexis,Thank you very much for your 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 Good

Matthew

Stayed 4 nights in Jan 2024
Response from Bill on Jan 8, 2024
Hello Matthew,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

2/10 Terrible

Ve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on Jan 8, 2024
Hello Ve,Thank you for your review. I sincerely apologize for any issues you experienced. We will work hard to fix them.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location.. Hotel was full but had great front desk!
Stayed 1 night in Jan 2024
Response from Bill on Jan 8, 2024
Hello Joe,Thank you very much for your 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Bill on Jan 8, 2024
Hello Heather,Thank you very much for your review! We appreciate your business and look forward to seeing you again.

2/10 Terrible

joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bill on Jan 7, 2024
Hello,Thank you for your review.

10/10 Excellent

joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bill on Dec 31, 2023
Hello Joseph,Thank you very much for your review! We appreciate your business and look forward to seeing you again. Happy New Year!

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The building seems to be very old and they don’t clean up the rooms very well. I found a lot tissues behind the TV and some chips and chocolates in the sofa bed
Stayed 1 night in Dec 2023
Response from Bill on Dec 28, 2023
Hello Jorge,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your comments with my team so we can correct them. Thank you again for your feedback.

2/10 Terrible

Jaime

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Was charge twice 1 through Expedia and one through hotel. Hotel staff didn’t want to refund. Going to contact customer service for this after my vacation.
Stayed 1 night in Dec 2023
Response from Residence Inn St. Louis Downtown on Dec 27, 2023
Hello Jaime,Thank you for your review.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bill on Dec 21, 2023
Hello Gabriel,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Dec 2023
Response from Bill on Dec 18, 2023
Hello Jeremy, Thank you very much for your review. We appreciate your business and look forward to seeing you again soon.