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Reviews of MainStay Suites St. Louis - Galleria

2.5 out of 5
MainStay Suites St. Louis - Galleria
8011 Galleria Parkway, Richmond Heights, MO

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 595 reviews" "
Rating 8 - Good. 174 out of 595 reviews" "
Rating 6 - Okay. 83 out of 595 reviews" "
Rating 4 - Poor. 45 out of 595 reviews" "
Rating 2 - Terrible. 51 out of 595 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea, Toledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 5 nights in Apr 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you, Karon, for your positive review. We hope to welcome you back again very soon.

6/10 Okay

Robert, Berkeley

Liked: Staff & service
It wasn’t the cleanest and if you stay there make sure you get a room on the second floor
Stayed 3 nights in Apr 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Hello Robert, we're sorry to hear of your experience. We hope to welcome you back again soon providing you with our highest standards of cleanliness.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my needs
Stayed 2 nights in Apr 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you, Barbara, for your positive review. We are grateful for your comments and we look forward to welcoming you again soon.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you for your review. We hope to welcome you back soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These were like studio apartments. There is a lot of room a full kitchen and the bed was really comfortable.
Stayed 3 nights in Mar 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you, Jim, for your positive review. We hope to welcome you back soon!

2/10 Terrible

Antonio

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Dia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you, Dia, for your positive review! We hope to welcome you back soon!

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.
Stayed 2 nights in Mar 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you for your positive review and for your constructive feedback. We look forward to welcoming you again soon.

6/10 Okay

Annmarie

Traveled with family
The card key didn’t work each day I tired and had to go back to the office. Very inconvenient.
Stayed 2 nights in Feb 2024
Response from Chris - Regional Director on Feb 28, 2024
Hello Annmarie, I am so sorry that happened to you. We know that it's an issue that we have to resolve. I'm happy to say that the property will begin a refresh in April of this year, and all new locks are on that scope. We are very thankful that you chose to stay with us and I hope you don't let this experience dissuade you visiting us again in the future.

2/10 Terrible

Chalonda

Stayed 1 night in Feb 2024

10/10 Excellent

Donisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet,front desk worker James was awesome
Stayed 2 nights in Feb 2024
Response from mfratta on Feb 19, 2024
Hi DonishaThank you for your review, we loved to hear you enjoyed your stay with us. We hope to see you soon in the near future. We will be happy to serve you!

6/10 Okay

Mark

Liked: Cleanliness, amenities
Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.
Stayed 4 nights in Nov 2023

8/10 Good

Nikos

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Convenient location and friendly staff but rooms are dated.
Stayed 3 nights in Nov 2023

6/10 Okay

Jane

Traveled with partner
Liked: Cleanliness, staff & service
Staff was kind and friendly. Other guests made too much noise late at night in the parking lots.
Stayed 2 nights in Nov 2023

4/10 Poor

russell

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with group
Just an ok hotel stay. Not all the appliances worked and the tv channel selection was poor.
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs maintenance
The HVAC unit made loud noises all night which kept us up and the light in the kitchen didn't work
Stayed 1 night in Nov 2023

8/10 Good

Byung-Hoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part in this hotel was the breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very relaxing. Staff members were nice and helpful. When we visit St Louis again this is were we will stay!!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

AUDREY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff to be exceptionally friendly and helpful, going beyond what was required to make our stay so peaceful and relaxing.
Stayed 4 nights in Oct 2023

10/10 Excellent

Carolyn

Stayed 1 night in Oct 2023

6/10 Okay

Martha, Mount Pleasant

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Denette

Traveled with family
Disliked: Cleanliness
The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.
Stayed 2 nights in Oct 2023

6/10 Okay

Ranada

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Emmalee

Traveled with family
Liked: Amenities
Was a nice place to stay felt like home and felt safe and secured
Stayed 1 night in Sep 2023
Response from s on Oct 3, 2023
We are happy you enjoyed your stay with us.

8/10 Good

Barry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Living room area to relax and watch tv
Stayed 1 night in Sep 2023
Response from 3 on Oct 3, 2023
We hope we can welcome you back soon.

2/10 Terrible

Tierra

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Oxana Nicole, Fort Walton Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend
Stayed 2 nights in Sep 2023
Response from a on Oct 3, 2023
We are so sorry about the parties. This is not normally what goes on here we have a one warning policy after the first warning you are told to leave with no refund. Vwery sorry about your experience,

8/10 Good

Elizabeth W.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from e on Oct 3, 2023
We are happy you enjoyed your stay.

4/10 Poor

Karen

Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.
Stayed 1 night in Sep 2023
Response from q on Oct 3, 2023
I am sorry about the lighting, I have not had a complaint about it yet, but will have engineering go around building to see what we can do to increase visibility.

4/10 Poor

Reva

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It was ok.. but not booking again..
Stayed 2 nights in Sep 2023

2/10 Terrible

Michele

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
What happened to the beautiful properties of Marri
The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Pam

Stayed 1 night in Sep 2023

6/10 Okay

Tenisha

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice place and stay but there needs to be better
Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.
I was a housekeeper and all pullout beds were pre made but this is how this bed was
Stayed 1 night in Sep 2023

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy dwelling
Inside definitely looks better than the outside!! Everything was clean, bed was comfortable. No complaints. Would book again.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Aug 2023

4/10 Poor

Mausumi

Business traveler
Disliked: Staff & service
We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Ying

Liked: Cleanliness, staff & service
Clean, staff were helpfull.
Stayed 2 nights in Aug 2023

4/10 Poor

Sunghyun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean and good staff but poor service. Not enough food for their guests for complimentary breakfast. The property is so old that it has low water pressure and bad drainage.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Sochie

Stayed 2 nights in Jul 2023

8/10 Good

cindy

Stayed 3 nights in Jul 2023

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The bathroom floor had cracks in the laminate. There was dust everywhere. I don’t understand how it has the rating that it did. Breakfast we completely gone and was not restocked by 9am on Friday and Saturday. You would think with it being a marriot it would have a certain standard.
Stayed 2 nights in Jul 2023

4/10 Poor

Suzy, chicago

Disliked: Property conditions & facilities
Beds in all our families rooms were original so need to be replaced. Furniture worn. If updated would be a great place to stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jacob

Stayed 2 nights in Jul 2023