Ratings based on 215 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from teutopolis, il

Fantastic rooms with a nice casino

Posted Jan 22, 2017
Pros: Showers are huge. Tv in the mirror.
Cons: Room smelled like marijuana when we first walked in. Room 406.
Location: Casino
Rooms are amazing. Obviously you are there for the casino but the rooms are so nice.
Comment from Hotel Management
Jan 24, 2017 by River City Casino & Hotel, Hotel Management
Good evening and thank you for your review and comments. We are glad that you enjoyed your stay with us and that you liked your room and its amenities. We look forward to seeing you back for another stay soon.
1 out of 5
by A verified traveler

Toliet ran all night

Posted Dec 31, 2016
Toliet ran all night. I was supposed to have a late check out at noon. People started knocking on my door at 11:03 am.
Comment from Hotel Management
Jan 5, 2017 by River City Casino & Hotel , Hotel Management
Good morning and thank you for your review and comments. We are sorry to see that you did not have the 5-star visit that we strive to provide to all of our guests and that the toilet running issue was part of the reason your visit was not excellent. We would appreciate it if you would contact us so that we can discuss the details of your late check out and toilet running issue with you.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Osage Beach MO>

Very modern and beautiful hotel and casino..

Posted Dec 29, 2016
Pros: Everything was quality.
Cons: Can`t think of anything you missed.
Location: Good location, did not go to River City to visit anywhere else.
Have been to Casino several times and enjoyed our vist.Went to Judy`s and listened to band one weekend last year. The overall experience of River City is Good....One extremely bad situation happened when we tryed to enter the High end Steak House. 1904.We are a mature well dressed, well financed, well behaved professionals...As we approached the entrance an elderly man adressed us rather sharp, " are you an owner or elite " I kindly replied ' No" but we have been there twice a year ago or so and wished to dine there.. I said we were not aware of the changes and walked away..As we were leaving the hostess or girl at the desk smartly told the older man, " Well that is the way it is now " we overheard the smart comment but did respond...Very rude...That being said we went to the Brew Haus and had the BEST server you could ever had, she was polite, prompt and a real a good representative for you..We will be back but we we spend our $175.00 or so on dinner somewhere first. I guess the reason I am even writing this is the inform the greeter and hostess at the Steak House to get some manners and handle well behaved customers with respect..Business Travters should never be greeted like we were...
Comment from Hotel Management
Jan 5, 2017 by River City Casino & Hotel, Hotel Management
Good morning Curtis, thank you for your review and comments. We are glad to hear that you enjoy your visits with us, including the music at Judy's Velvet Lounge. We would appreciate it if you would contact us so that we can discuss your experience at 1904 Steak House with you.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Dec 16, 2016
Great hotel staff was excellent food was good. Would recommend you look into staying there.
Comment from Hotel Management
Dec 24, 2016 by River City Casino & Hotel , Hotel Management
Good evening Mike, thank you for your review and comments. We are glad that you enjoyed your stay with us, your meals, and the service that our team members provided. We hope to see you back for another stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from st.louis, mo

The best in the west

Posted Dec 16, 2016
the thermometer in our initial room was broken so the manager moved us to the directors suit for our troubles our stay was suit
Comment from Hotel Management
Dec 24, 2016 by River City Casino & Hotel , Hotel Management
Good evening and thank you for your review and comments. We are glad to hear that our team rectified the situation with your hotel room and you enjoyed your stay. We hope to see you back for another stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience.

Posted Dec 12, 2016
Pros: Lots of activity going on even on Monday and Tuesday evenings.
Great food very clean Hotel and close to Our destination.
Comment from Hotel Management
Dec 14, 2016 by River City Casino & Hotel , Hotel Management
Good morning, thank you for your review and comments. We are glad that you enjoyed your stay with us and that you liked the food and our location. We look forward to seeing you back again soon.
2 out of 5
by A verified traveler from alton IL

Don't have too much fun here.

Posted Dec 5, 2016
Room was nice, casino was also nice but........apparently we were laughing too loud . Hotel security rudely and loudly beat on the room door and instead of politely asking us to keep it down, they told us they would remove us from the room . If they got another complaint. I have been to many hotels and had never been talked to so angrily by the staff. I will spend my money elsewhere.
Comment from Hotel Management
Dec 14, 2016 by River City Casino & Hotel , Hotel Management
Good morning Richard, thank you for your review and comments. We are sorry to hear that we missed the mark during your stay with us. We will pass along your comments to our team and we hope that you will give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great location. Nice amenities.

Posted Dec 3, 2016
Beautiful hotel. Nice updated rooms. Plenty of restaurants. Of course, the casino is excellent.
Comment from Hotel Management
Dec 6, 2016 by River City Casino & Hotel , Hotel Management
Good afternoon and thank you for your review. We are happy to hear that you enjoyed your stay with us, especially your room, our dining options, and the casino. We hope to see you back for another stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 20, 2016
The room was very clean and comfortable. Staff was friendly and helpful.
Comment from Hotel Management
Nov 23, 2016 by River City Casino & Hotel , Hotel Management
Good morning Thomas, thank you for your review. We are glad that you enjoyed your room and the service that our team provided. We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

very nice and clean

Posted Nov 19, 2016
Pros: the newness and cleanliness very pretty
Cons: nothing
Location: we loved hanging out in the casino
would love to go back again and again soon. the casino was was awesome the rooms and the restaurant we ate in was also great. i would recommend anyone to give it a try.
Comment from Hotel Management
Nov 23, 2016 by River City Casino & Hotel , Hotel Management
Good morning Evonna, thank you for your review and comments. We are glad to hear that you enjoyed your visit with us, especially your room, our restaurant, and had a fun time at the casino. We hope to see you back soon.