Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Nice clean, comfortable room.

Posted Nov 27, 2016
Nice clean, comfortable room. Our toilet periodically cycled which meant it has a small internal leak and the toilet above our room was worse as we could hear it constantly leaking and filling all night long. Told staff...hopefully someone takes care of it.
Comment from Hotel Management
Nov 30, 2016 by Danny Theodorow, Hotel Management
We appreciate the comments and we will check on both toilets. Happy the room was clean and comfortable!
4 out of 5
by A verified traveler from chicago

great location, staff

Posted Oct 16, 2016
Pros: staff location
Cons: cleaning in halls and need to fix toilets in rooms and lobby
breakfast was nice. some rooms needed to have things fixed. We had a problem with our toilet , first day they fixed it second day they changed our room. just need a little hall cleaning. Great location but first time getting to it is a little confusing. staff was friendly and very helpful. both Pools closed
Comment from Hotel Management
Nov 1, 2016 by Danny Theodorow, Hotel Management
Happy to see you had an overall great stay. Hope to see you next time your in town!
3 out of 5
by A verified traveler from St. Charles, MO

Okay hotel

Posted Aug 29, 2016
Hotel staff was nice. Breakfast was good. Pillows were too soft and a bit uncomfortable. When I needed to use laundry room there were no machines to exchange dollar bills for quarters so that was a bit of an inconvenience. I went to front desk to trade bills for quarters but the 2nd day front desk had no quarters left so I had to go to a near gas station. Location of hotel was perfect since my daughter was playing at soccer tournament and hotel was located less than 5 min away from soccer fields. Room was clean. Beds were comfy.
Comment from Hotel Management
Sep 1, 2016 by Manish P., Hotel Management
Thank you for letting us know about your stay with us. I will look in to the matter and make any necessary change to make sure it does not happen. Thank you.
4 out of 5
by Sandra from Winona MN

Family getaway from Minnesota

Posted Aug 29, 2016 on Hotels
Hotel staff was welcoming and the room was pleasant. It gave use the ability to be close to attractions and the highway without the normal noises of the city. Pool was a bit worn and the water extremely cold, but the kids enjoyed anyway.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thank you for your time to let us know about your stay with Sleep Inn & Suites in St. Charles. We value your comment and are working hard to make our guest stay better. Thank you for your business and hope to see you again soon.
2 out of 5
by Mark

Posted Aug 18, 2016 on Hotels
Hard to find and not very clean. Ants in the bedding!
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thank you for your time to let us know about your stay with us. I am sorry to hear that your stay was not so great with us. We have informed our pest control about ant issue and working hard to prevent that. We will make sure we do all we can to make our guest stay better. Thank you for your business.
4 out of 5
by A verified traveler from Joplin, MO

Nice Hotel, Good Value

Posted Aug 8, 2016
Pros: newly remodeled, friendly staff
Location: Close to fast food restaurants, right off the highway
We have stayed at this location several times. The last couple of times (over a 2 year period), the hotel has been in the middle of a remodel. They finally completed the job and have given it a much needed face lift. Our room was very comfortable and this is a great location for us. We will definitely continue to stay here when we visit the area.
Comment from Hotel Management
Aug 18, 2016 by Manish P., Hotel Management
Thank you for your time to let us know about your stay at our hotel, we appreciate your opinion. Thank you for your continue business, and would like to see you again in near future.
3 out of 5
by A verified traveler

Posted Aug 8, 2016
Room was nice. Every thing clean. Hotel staff ignored "Do not disturb" sign and came in room. Appeared to move things around. Did not appreciate that. Nothing missing though.
Comment from Hotel Management
Aug 19, 2016 by Manish P., Hotel Management
Thank you and sorry for the confusion. I will be talking to out staff to make sure do not walk in the room with Do Not Disturb sign. Once again I apologies for coming in your room and make sure this does not happen again.
4 out of 5
by Keith

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Thank you for your time to let us know about your stay with us. We value your business and hope to see you again soon.
5 out of 5
by Michael

Posted Jul 31, 2016 on Hotels
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Thank you for your stay and it great to see that you had great stay with us. We value and appreciate your business and want to make sure you keep coming back to us when you are in the area. Once again thank you.
3 out of 5
by Randy

Good room

Posted Jul 12, 2016 on Hotels
Clean n quiet
Comment from Hotel Management
Jul 22, 2016 by Manish P, Hotel Management
Thank you for taking a time to let us know about your stay with us. We value your opinion and this will make us be better at our goal to meet and exceed our giest expectation. Once again thank you and hope to see you again soon.