Room, 2 Queen Beds | Desk, laptop workspace, blackout drapes, iron/ironing board
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Reviews of Fairfield Inn & Suites by Marriott St. Louis Chesterfield

3 out of 5
Fairfield Inn & Suites by Marriott St. Louis Chesterfield
1065 Chesterfield Pkwy E, Chesterfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 962 reviews" "
Rating 8 - Good. 277 out of 962 reviews" "
Rating 6 - Okay. 62 out of 962 reviews" "
Rating 4 - Poor. 18 out of 962 reviews" "
Rating 2 - Terrible. 15 out of 962 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
I think
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, they go above and beyond for their guest. You all are Rockstar's.
Stayed 2 nights in Apr 2024

8/10 Good

Lagel, Oak Park

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024

8/10 Good

Dariusz

Stayed 2 nights in Mar 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Madeline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the nice ambience and feel as soon as I walked in, decorated nicely. The employee staff treated us very well. Also the heated pool was extraordinary, comfortably heated warmly. The location is very convenient to many stores and restaurants also near the highway so it’s steadfast to get to the airport! I would have liked a alarm/clock radio in our room, even though our people of the world rely on our smartphones!:) I especially liked the nice amenities in the bathroom/standup shower! Nice place for adults to stay! 👍😀
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good. Easy !!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Bailey

Stayed 1 night in Dec 2023

4/10 Poor

Gordon, Glenview

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I have no idea how this property has such good ratings. It is old, tired, beds worns out, with rooms cramped and in disrepair. Our overall experience was poor. There are much better properties in this area. If I hadn't prepaid we would have been gone after one night..
Stayed 3 nights in Nov 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Nov 2023

8/10 Good

LESLIE, Cordova

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Charmaine

Liked: Property conditions & facilities
Convenient place for an overnight stay. Construction going on at the property. We a so it got noisy in our room at 8a from loud banging
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was clean and everything worked. Only drawback was hotel expansion construction but that was to parking.
Stayed 2 nights in Oct 2023
Response from Operations Manager on Oct 31, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

8/10 Good

Laura

Stayed 3 nights in Oct 2023
Response from Operations Manager on Oct 31, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Linn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convert Stay
Checkin was delightful because of the friendliness of the employee!
Stayed 1 night in Oct 2023
Response from Operations Manager on Oct 31, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

6/10 Okay

Hannah

Traveled with partner
Liked: Cleanliness
We booked a king room, but when we got there they put us in a queen. I wasn’t given any kind of compensation for the error on their part.
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from Operations Manager on Oct 31, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairfield was very conveniently located and comfortable.
Stayed 2 nights in Sep 2023
Response from Operations Manager on Oct 31, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Property conditions & facilities
Very clean, friendly staff. Excellent breakfast!
Stayed 1 night in Sep 2023
Response from Operations Manager on Oct 4, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

6/10 Okay

Jackie

Traveled with family
Liked: Staff & service, amenities
Our room hadn’t been cleaned from the previous occupants. They got us a new room right away.
Stayed 1 night in Sep 2023
Response from Operations Manager on Oct 4, 2023
Thank you for taking the time to go online and leave a review from your recent stay with us! We apologize that you was first put in a room that wasn't ready. I am glad that we was able to get you moved into a clean room after that. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Zoe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Operations Manager on Oct 4, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 24, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Ardell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 18, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
I was at the hotel for business and every single staff member I had the pleasure of dealing with was super friendly. They remembered me every day. Some even asked if there was anything they could get me for breakfast even though I don’t think that is part of their job. I was very much impressed by the customer service- you don’t see good service like that much anymore l.
Stayed 3 nights in Sep 2023
Response from Operations Manager on Sep 18, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

8/10 Good

Bill

Traveled with partner
Liked: Staff & service, property conditions & facilities
Remodeling
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 18, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter stayed at Fairfield Inn Marriott and she loves it! She actually asked for this specific hotel because she has stayed there before. This review is based on her experience and what she has told me.
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 5, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Rory

Traveled with partner
Liked: Staff & service
Overall everything was good
Stayed 2 nights in Sep 2023
Response from Operations Manager on Sep 5, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was cool. Didn't know pets were allowed. Not a big deal but u could smell the animals
Stayed 2 nights in Aug 2023
Response from Operations Manager on Sep 5, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, big room, comfy beds.clean and airy.
Stayed 1 night in Aug 2023
Response from Operations Manager on Sep 5, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Greg

Traveled with partner
Very clean and spacious. Our room was on a different floor than the dogs. Liked the consideration given to us.
Stayed 1 night in Jul 2023
Response from Amanda on Jul 24, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great stay! Comfortable bed, nice shower, good location
Stayed 1 night in Jul 2023
Response from Amanda on Jul 20, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Marjorie

Stayed 2 nights in Jul 2023
Response from Amanda on Jul 20, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Corey

Stayed 3 nights in Jul 2023
Response from Amanda on Jul 20, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amanda on Jul 20, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Amanda on Jun 21, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

8/10 Good

Cathi

Traveled with family
Liked: Staff & service
We had to switch our first room. Smelled of smoke. Room size good. However, not as much counter, night stand space as we needed for 4 people. Bathroom-shower low water pressure, small vanity/sink counter, no hair dryer, needed additional towels/wash cloths even though we requested on our reservations. Only 3 pillows on each bed for 4 total people. Also, requested on our reservations. Not enough lighting. Quiet room, requested away from road noise, elevators & ice machines.
Stayed 1 night in Jun 2023
Response from Amanda on Jun 21, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service
Construction right outside window.
Stayed 1 night in Jun 2023
Response from Amanda on Jun 13, 2023
Thank you for taking the time to go online and leaving a review. I apologize that there is constructions going on during your stay, we are building another hotel. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is really nice, convenient, clean property. The perfect place to stay if you are looking for peaceful time and convenience.
Stayed 2 nights in May 2023
Response from Amanda on Jun 5, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Amanda on Jun 5, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Weekend stay
It was a great stay but we didn’t have any hot water and when I told them they didn’t do anything about it!
Stayed 1 night in May 2023
Response from Amanda on May 30, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Amanda on May 30, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

4/10 Poor

Martin

Traveled with partner
No maid service for multiple night stay but paid full price. Was not aware of the reduced service until I checked in. I felt deceived and disappointed and won’t do it again. I expected more of the Marriott name.
Stayed 2 nights in May 2023
Response from Amanda on May 24, 2023
Thank you for taking the time to go online and leaving a review. I apologize that the housekeeping service changed by Marriott's policy, but our guest can always ask for housekeeping service during their stay. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Helen

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice staff and room
Stayed 1 night in May 2023
Response from Amanda on May 24, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amanda on May 24, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Fairfield Inn on Chesterfield Parkway, E in St. Louis, MO. However, someone needs to work on the signage and sign placement. We had difficulty locating the Inn after a long flight and then using Google Maps.Larger signs capable of being seen, and not hidden by poles and hedges would have helped us arrive less hassled.
Stayed 3 nights in Apr 2023
Response from Amanda on May 24, 2023
Thank you for taking the time to go online and leave such a positive review! We love when our guests leave happy. We apologize you couldn't find us when you arrived in the area, thank you for the ideas. Thank you for choosing our hotel for your stay. We hope to see you again in the future.

2/10 Terrible

Kyna

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived it was later, darker in the room, i saw toenails on my bedroom floor. I woke in the morning to notice chipped polish all over my foot area of my bed. They didnt vaccum my room. I notice a giant spider in the bathroom floor.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bryan, De Soto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible room with walk-in shower was perfect for my wife. Front desk attendant, Noah, was great for checking in.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023