Beautiful renovation but struggling
Posted Jul 30, 2016
Two things: the hotel is difficult to negotiate. Lots of seemingly unavoidable stairs, and way too few elevators, all clustered in one small spot of a huge hotel.
But most annoying: checkout took over an hour. Bell captains all busy, and no do-it-yourself carts available.
I want to love this place. Beautiful historic setting. The lobby is a work of art. But sections of the hotel, and all of the attached mall, are closed. Exits lock you out. You have to take a well-hidden elevator to get to the street level. There are lovely vintage trains (1930s-1940s era) parked outside. No indication that they are available for anything other than admiration from afar.
So yeah, I wanted to love it but it is not getting the loving care it needs to live up to its potential.